Pixie Wing Reviews 688

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 272 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its functionality, quality, and beautiful design, often highlighting its usefulness for keeping rings safe and accessible. Many appreciate the convenience and peace of mind the product offers, especially for those whose professions or activities require them to remove their rings frequently. The customer service is frequently described as outstanding, with many people noting the prompt, empathetic, and helpful responses from the support team. Reviewers also commend the efficient delivery service, with many packages arriving quickly and in excellent condition. However, some customers expressed concerns about the durability of certain chains, with a few mentioning discoloration or the chain feeling less sturdy than expected.

What people talk about most

Product

Reviewers mention positive feedback about the product, consistently praising its quality, design, and... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the products as... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the excellent, amazing, and... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently praise the product's ease of... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight super fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Pragmatism meets pretty. Absolutely functional, helps me whenever I need my hands free. I work in healthcare so I gotta take off my ring a lot. Not only does it keep my ring safe and secure, it's a co... See more

Rated 5 out of 5 stars

PixieWing’s customer service is seriously outstanding! I contacted them after the chain of my Vesta Ring Keeper (which I wore every day) broke, and they replied super fast and were incredibly kind.... See more

Rated 5 out of 5 stars

My daughter gave birth to preemie twin girls at 27 weeks. I was given the incredible gift of hand-holding, changing diapers, and finally full holding these little angels. To do so, I had to remove my... See more

Rated 5 out of 5 stars

My order was correct and shipped incredibly fast. No hassle whatsoever. So far as the necklace itself goes, it's a neat and handy thing to have around! I will say that it does have its limits, but... See more


Company details

  1. Jewelry Store
  2. Jewelry Designer

Written by the company

Pixie Wing® makes jewellery built for real life. Home to the Pixie Wing Ring Keeper® - a surgeon-designed necklace that secures your ring in under 3 seconds, without removing the chain. No unclasping. No fumbling. Just slide it on and get back to what you were doing. The idea came from a surgeon who spent years removing her ring before procedures and putting it somewhere safe. There was no good solution. So she built one. The Pixie Wing Ring Keeper® holds your ring close to your chest while your hands are busy - in the operating theatre, the gym, the kitchen, the workshop. Wherever real life takes you. Every piece is made from 18k gold plated 316L stainless steel, with solid gold and titanium options available. Strength-tested chains. Precision-engineered mechanisms. Materials chosen for durability, not just appearance. No flaking. No fading. Built to last. Founded in New Zealand. Now trusted by 70,000+ customers across 60+ countries. Pixie Wing® is distributed worldwide with dedicated storefronts for the US, UK, Australia, Canada, and Europe. All orders are backed by our 30-day returns policy and supported by a team that knows the product inside out.


Contact info

4.9

Excellent

TrustScore 5 out of 5

688 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Beautiful ring keeper on a sturdy necklace

This is a beautiful ring keeper on a sturdy necklace. I had another ring keeper necklace I had bought off of Amazon a while back. While that necklace did the job and is still functional, the chain doesn't feel quite as sturdy. My job requires me to not have my rings on at times, and I appreciate having them close by and not having to worry about the chain breaking. That's what led me to splurge on the Pixie Wing ring keeper, and I do genuinely feel it is quite sturdy. I do tend to remove it before washing my face at night and for showers out of habit, but am sure it will not tarnish or look lacklustre with time.

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful jewelry, top-notch service.

The customer service at Pixie Wing is top-notch. They responded to my queries within hours, helped me retroactively add the sales code to an order I had placed without it, and were pleasant and helpful throughout. The package arrived before the expected date and was in excellent condition. The Vesta necklace itself is absolutely beautiful. I spent months debating whether it was worth spending the money: it was. My mother's and grandmother's rings look gorgeous on it. I have never been more pleased with a jewelry purchase.

18 November 2025
Unprompted review
Rated 5 out of 5 stars

20/10 so worth it

Fast delivery and item is exactly as described on the website.
I wear this item every single day and it has been the best purchase for my ring! I work in a hospital so it is constantly off and on.

17 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Rog was very quick to help me replace my broken necklace. Not only was the necklace replaced without needing to return the previous one, but it ended up being upgraded from silver to gold plated. The customer service was amazing, and I can’t help but recommend pixie wing necklaces.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Wanted one for ages, love it ❤️

I love my pixie wing necklace, the charm and chain are both really sturdy, chain is adjustable and it’s just nice to be able to have my rings with me at work and not be worried il lose them when I go to the gym or climbing wall

2 December 2025
Unprompted review
Rated 2 out of 5 stars

Items shipped from China

As expected as soon as I placed an order I received a shipping number indicating it is being dispatched from China.

No doubt the owner will reply to this review saying that "when the item is not available in stock locally it is shipped directly from the warehouse.". Quite frankly this is a limp excuse and I would rather they just say the item is out of stock rather than contributing to the growing climate crisis for a necklace.

This company appears to be nothing more than another clone website that ships worldwide from China. I have no problem with these existing but the deceit about it is why it is so hard to trust "small businesses". Let this be a lesson to others.

29 November 2025
Unprompted review
Pixie Wing logo

Reply from Pixie Wing

Hi Tom,

Thank you for taking the time to leave a review. I am sorry to see a 2 star rating, especially when it does not relate to the product itself, as we work very hard to offer a transparent and reliable experience.

To clarify, we do hold stock locally in the USA and Australia, and we had stock in the UK until a very busy November cleared most of it. When a particular style is not available locally, our system ships directly from our manufacturing warehouse so customers do not need to wait weeks for a restock. We understand this can be unexpected and we could have communicated it more clearly.

On the sustainability point, shipping one necklace directly vs shipping that same necklace to the UK in bulk has very little difference in carbon impact. Our jewellery is not produced in the UK, so it will always travel internationally at some stage. If someone wants the lowest possible environmental footprint, the only true solution is buying goods made locally with locally sourced materials, which is almost impossible for gold jewellery in the UK.

Sustainability is at the core of our business model. We choose durable, long lasting materials so customers buy once, not often. Over 95 percent of our packaging is reusable or recyclable, we ensure no surplus packaging ends up in landfill, we donate a portion of profits to charities, and we pay a living wage across our team. We also scrutinise our supply chain carefully rather than taking the low cost, fast fashion route.

We are a small business and we care deeply about doing things the right way. I am sorry that your experience fell short. If you would like us to look into your order specifically, we are more than happy to help.

Thank you again for sharing your feedback.

Sam, Co Founder at Pixie Wing

Rated 5 out of 5 stars

Great customer service

My order initially arrived incorrect, which was disappointing, but the team handled the situation impressively. I reached out to customer service who addressed the issue quickly with a replacement. Great customer service. So far my partner is loving her new ring keeper. And I am sure I’ll love mine when it arrives.

24 November 2025
Unprompted review
Rated 5 out of 5 stars

Keeping my husband's ring close to my heart

After my husband passed away, I wanted a way to wear his ring and I didn't want to just wear it on a chain. I saw an ad for Pixie Wing on social media and I'm so pleased with my purchase and experience. The website is easy to shop, I love the Zenith style, it's the perfect size to hold my husband's ring and the size and length are perfect. Customer service is top notch as well!

31 October 2025
Unprompted review
Rated 5 out of 5 stars

Lesley was wonderful

Lesley was wonderful, quick, and easy to work with. Very responsive and understanding to what happened with I had an issue with my product. Thank you!

19 November 2025
Unprompted review

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