I've been using Pixel Film Studios plugins for a while, and their email support is super fast—every time they helped me solve issues quickly. They have a huge variety of plugins that work for almost a... See more
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See what reviewers are saying
I’ve been using Pixel Film Studios plugins with Final Cut Pro since 2017. I started with their transition effects, and now I rely on their tracking tools daily—they consistently deliver excellent res... See more
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A great source of professional plugins, which for Final Cut can be a somewhat limited choice. Very good email support, Ive had a few issues over the years with their plugins, but typically easy enough... See more
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I rarely leave negative reviews, but this experience was genuinely frustrating from start to finish. I purchased a Pixel Film Studios stabilizer plugin and signed up using my Google account, whi... See more
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Company details
Written by the company
Established in 2006, Aliso Viejo, California-based Pixel Film Studios is an innovative developer of visual effects tools for the post-production and broadcast community. Their products are integrated with popular non-linear editing and compositing products from Apple FCPX. Apple, the Apple logo, Mac OS X, and Macintosh are registered trademarks of Apple Inc. in the U.S. and/or other countries. All other trademarks and trade names are the property of their respective owners.
Contact info
120 Vantis, 92656, Aliso Viejo, United States
- 949-540-6752
- support@pixelfilmstudios.com
- pixelfilmstudios.com
4.2
Great
824 reviews
Replied to 75% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Pixel Film Studio support live chat rocks!
Today, Pixel Film Studio support worker Chloe fixed in 5 minutes what a Dutch so called editing professional couldn't fix in 2 hours! Fast, professional and great customer friendliness!
21 July 2022
Unprompted review
Reply from Pixel Film Studios
Thank you for reaching out to us Aneta! We are so glad to hear that our agents were able to give you in depth support! We know how frustrating it can be to run into these issues so we always try our best to make troubleshooting as streamlined a process as possible! 😄 We've got tons of plugins to make your editing life easier and tons more coming so stay tuned!
Pixel Film Studio Plugins
I'm doing video edits with FCPX since 2020.
To use all the potential of that software, plugins are necessary. So I decided to turn toward Pixel Film Studios to find all what I need because they are of high quality and affordable price.
I have already bought 9 PFS plugins and I have never been disappointed.
20 July 2022
Unprompted review
Reply from Pixel Film Studios
Thank you so much for the kind words, Fodil! 😀 We do the best we can to provide easy to use products that produce great results for an affordable price. We appreciate your support! ♥️
I'm new to Final Cut Pro X and the…
I'm new to Final Cut Pro X and the multitude of plugins available. I decided to give Pixel Film Studios a try and bought the "FCPX Split-Screen" bundle. Wow!!! So many possibilities. I was having a problem with one of the plugins so I hopped on a chat and tech support got me back up and running, quickly. Now the real fun begins. This bundle was well worth the price.
19 July 2022
Unprompted review
Reply from Pixel Film Studios
Thank you for the support, Bob Hunter! We love hearing this feedback! We appreciate the support and we hope that you continue to enjoy our plugins! We got some really amazing ones coming out soon! 😎
I really liked the plugins
I really liked the plugins
and when I encountered a problem with the installation the support really helped me plus the plugins are really cheap when compared to other sites and the quality is also amazing
12 July 2022
Unprompted review
Reply from Pixel Film Studios
Thank you for your support, Rahman! 🥰 We are so happy to hear that you were satisfied with our products and the customer service that you received! We try our best to always make sure our customers are satisfied with our products and that they are easily able to get personal assistance when you guys have a problem. We hope you continue to enjoy our products and have a great day! Please contact us again if you have any questions, concerns, or comments! 👍
Excellent Customer Support!
Had a couple issues getting the plug-ins to work, but between the help pages, videos and live chat, everything is up and running smoothly. Great selection of products! Can't wait to use more!
7 July 2022
Unprompted review
Reply from Pixel Film Studios
Thank you Jane! We are glad to know that you had a positive experience with our customer support! We hope you continue to enjoy using our plugins!😃
It was a very friendly and professional…
It was a very friendly and professional support. I had full confidence and am very satisfied. Everything works and I am happy. Thank you!
30 June 2022
Unprompted review
Reply from Pixel Film Studios
We appreciate you taking the time to share your positive experience with us Thomas! Thank you so much for your support! We hope you enjoy the plugins! 😊 Please feel free to contact us again if you have any further questions or comments, we would be more than happy to help! 👍
Great customer support and even greater…
Great customer support and even greater tools!
29 June 2022
Unprompted review
Reply from Pixel Film Studios
Thank you GJ! We are glad to know that you had a positive experience with our customer support! We hope you continue to enjoy using our plugins!😃
customer service still matters
They came through in the end. I had a plugin that would not install. I reached out and got a Bot in the chat. Frustrated i tried to use the bot to get answers to no avail. Then i got a live agent in the chat. he walked me step by step through what i needed to do and got the plugin working. The plug-ins are awesome but the customer service is why i will stay a customer.
28 June 2022
Unprompted review
Reply from Pixel Film Studios
Thank you for your support, Alan! 🥰 We are so happy to hear that you were satisfied with the customer service that you received! We try our best to always make sure our customers are satisfied with our products and that they are easily able to get personal assistance when you guys have a problem. We hope you continue to enjoy our products and have a great day! Please contact us again if you have any questions, concerns, or comments! 👍
Great plugins! Great Customer service!
First I had problems with the installation, but the customer service was great! The plugin works now and I can only recommend it!
17 June 2022
Unprompted review
Reply from Pixel Film Studios
Happy to hear you're pleased with our support, NH! We will always do our best to solve your issue as quickly as possible! Hope you enjoy the plugin and we can't wait for you to see what else we have in store for the FCPX Community! 😉
Great Plug-ins. Awesome Tech Support!
Great Plug-ins. Awesome tech support! PFS for the win!
15 June 2022
Unprompted review
Reply from Pixel Film Studios
Thank you for the support, Adam! We love hearing this feedback! We appreciate the support and we hope that you continue to enjoy our plugins! We got some really amazing ones coming out soon! 😎
Tremendous Value and amazing support
I've downloaded various plugins in the past, not only they are easy to use and have excellent interface but the support system is stellar and prompt. Always happy to work with them and highly recommend them
10 June 2022
Unprompted review
Reply from Pixel Film Studios
Thank you so much for the support, Prateek Singh! We try our best to make your editing process easier than ever so that you can get the best results as quick as possible. Glad to hear that our support team could help you out in a flash and if you ever need anymore assistance please don't hesitate to reach back out! 😄
Love the plug ins and titles
Love the plug ins and titles. The installation was a bit challenging at first, but the VERY FAST chat support agent was amazing and got me up and going super fast. Can't wait to get to the edits!
8 June 2022
Unprompted review
Reply from Pixel Film Studios
Thank you for your support, Scott! 🥰 We are so happy to hear that you were satisfied with the customer service that you received!
We try our best to always make sure our customers are able to get personal assistance quickly and easily when you guys have a problem. We hope you continue to enjoy our products and have a great day! Please contact us again if you have any questions, concerns, or comments! 👍
Amazing
Amazing! Products are great & customer service is impeccable. Needed help reinstalling, and was helped step by step.
7 June 2022
Unprompted review
Reply from Pixel Film Studios
We appreciate you taking the time to share your positive experience with us Jomarie! Thank you so much for your support! We hope you enjoy the plugins! 😊 Please feel free to contact us again if you have any further questions or comments, we would be more than happy to help! 👍
Always my first stop for any animations, graphics or elements for a new project
Pixel Film has been a go to for text, animation, and generator plug-ins for years now. Their products allow me to achieve multiple looks and styles, add object and character animation, or animated text and graphics.. ..all within the Final Cut environment itself. Plug-ins for the most part are easy to manipulate and PFS does a great job of giving you video support to get up to speed on how to use them. This has saved me HOURS of time not having to work in (or become proficient with) secondary programs. As a result, it's saved my clients money too. And the support is great. Any issues I have with installation have been fixed with their tutorials or their direct chat support. If you're shopping plug-in providers for FCP, PFS is one of the few that let you buy the plug-ins vs licensing them per project. I can't say enough about how much I appreciate that and why they are my first stop whenever I need a new effect or element for a project.
31 May 2022
Unprompted review
Reply from Pixel Film Studios
Thank you for your support, John! 🥰 We are so happy to hear that you were satisfied with our products and the customer service that you received! We try our best to always make sure our customers are satisfied with our products and that they are easily able to get personal assistance when you guys have a problem. We hope you continue to enjoy our products and have a great day! Please contact us again if you have any questions, concerns, or comments! 👍
I am so pleased with the technical help…
I am so pleased with the technical help I received from Pixel Film Studios live chat today.
I was pulling my hair out trying to sort out a error code on FCP.
The live chat expert navigated me step by step and solved my issue. Top marks, thank you so much
26 May 2022
Unprompted review
Reply from Pixel Film Studios
Thank you for reaching out to us Garry! We are so glad to hear that our agents were able to give you in depth support! We know how frustrating it can be to run into these issues so we always try our best to make troubleshooting as streamlined a process as possible! 😄 We've got tons of plugins to make your editing life easier and tons more coming so stay tuned!
I'm a (hobby) wildlife photographer and…
I'm a (hobby) wildlife photographer and getting more and more into filming wildlife, too. Filming with a long lens normally requires a tripod to keep the footage stable.
However, I discovered the FCPX stabiliser tool from Pixel Film Studios and it does such a phenomenal job for me. It works so well, that you can't see it was hand held.
These kind of plugins have become essential for my hobby and I'm in trouble whenever something doesn't work as expected. I already had two circumstances where I needed help (more or less immediately) ... in both cases they could help me very quickly. Very responsive and efficient support team!!!
25 May 2022
Unprompted review
Reply from Pixel Film Studios
Thank you so much Michael for your glowing review! We're more than happy to help out with any issue! We hope that you enjoy your FCPX Stabilizer! Please feel free to contact us again if you need any further assistance! 😄
https://bit.ly/PFS_Support
Product & after sales support
I've been using PFS for quite some time now and all I can say is the products are awesome and the support is really amazing.
23 May 2022
Unprompted review
Reply from Pixel Film Studios
We appreciate your support, Knowell! Thank you so much for your positive feedback! We are glad that you enjoy our products and are pleased with the support you receive. Our goal is to always provide an awesome customer experience!
I wish I could give more stars!
Ok, I have used Pixel Film Studios for years, and have always been impressed with the plugins, today I had to use their live chat and they were also TERRIFIC. I wish I could give more stars!
20 May 2022
Unprompted review
Reply from Pixel Film Studios
Thank you for your support, RT! 🥰 We are so happy to hear that you were satisfied with our products and the customer service that you received! We try our best to always make sure our customers are satisfied with our products and that they are easily able to get personal assistance when you guys have a problem. We hope you continue to enjoy our products and have a great day! Please contact us again if you have any questions, concerns, or comments! 👍
Elevate your Projects
I LOVE PFS Plug-Ins ! They have taken my projects to a much more professional presentation, especially with our TV show.
You CAN NOT beat the customer service... they have completely walked me through any issue I have asked for help with... and the prices.. well.... you get much more than you are paying for.
My only issue (which is the only reason I didn't give 5 Stars) is in some of the plugins.... continuously having to re-render them or they stall your timeline out. Not sure how that can be improved, but a small price to pay for the amazing final product.....
16 May 2022
Unprompted review
Reply from Pixel Film Studios
We are grateful for the support, Steve! 😊💖 We are so happy that you are satisfied with our products and have been using them to create awesome content!! Our goal is to provide incredible products that help you up the ante on your work without burning a hole in your wallet! 💸👍 We hope that you continue to enjoy our products! Best of luck on your future projects!! We know you're going to create great things! 😄
Chloe and Pixel film studios are…
Chloe and Pixel film studios are amazing! I have been purchasing plugins for years and they all are great. The customer service is second to none. Buy with confidence, all is as described or better!
12 May 2022
Unprompted review
Reply from Pixel Film Studios
We are happy to hear that you had a positive experience with our support agent, iworkyouplay! We aim to provide a positive experience for each and every customer! Thank you for contacting us so we could help you solve the issue! 😀
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