Pishock Reviews 65

Horrible service, terrible product not worth the price.

First of all, when you buy it at first it says free shipping, and only when you put your card info does it say that you actually do have to pay shipping. 35USD. Then I had to pay a 30~USD customs fee. I've never had to pay customs before for products I've ordered from outside of Canada before. So just shipping itself is around 100CAD for a tiny little package.

Then when it arrived, it wouldn't connect and there was no support on their website. I had to get a link to the discord from a friend of a friend to open a tech support ticket, and it took them days to respond. They didn't help much and I ended up having to figure it out on my own. And even then, I was only able to get it to work on my PC only and not my phone. Over 11 hours total wasted on just the setup.

Then after I tested that it even worked, a few days later I decided to actually use it for play. Now the thing doesn't even work and it's been days since I had to open up another help ticket and they still haven't responded.

I'm considering opening up a chargeback claim with my credit card because I seem to be having issues every time I try to use it. Over 200CAD and 20 hours wasted for a product that doesn't even work. Will be looking into what authorities I can report this scammy business to.

Absolute great hardware and phenomenal support by the creators.

Great stuff really, works as expected although a bit weak at times xD
Setup can be a bit difficult but im sure that will improve over time
Support is awesome
Only negative thing is kinda natural
Its a smaller company growing quite fast, issues are bound to happen
But that being said, when issues do occur theyre really good about it in my experience
And tbf most stuff that happens that i know off have been out of their control

Ordered Babble back in September of 2025 and shipped around Feb. 20th 2025. Then the shipment gets stuck in customs Feb. 24th following information about AnPost not handling the order correctly and now has been stuck in their possession return to sender since March 17th saying “We have your item and will process it for delivery” Later we find out PiShock are switching to DHL to make sure shipment make it to the USA without issue so at the end of the day it looks like to me they were trying to cheap out using this AnPost company which I have never heard of this shipping company till ordering from PiShock to ship their product. Just sounds like they dropped the ball majorly by cheaping out on shipping instead of using a well known international shipping like DHL and so now we the customer are suffering for it. Really feel if they cared about the customer they’d ship out another PiShock Babble replacement to make up for their mistake in choosing a cheaper shipping company. That way the customer gets their product and PiShock has to wait for the return from AnPost to use on another newer order later. This has by far been the worst experience ordering a product for VR.

Edit to respond to their response

Sorry, but I feel your response is just giving excuses rather than owning up to taking responsibility for poor management of vetting the shipping companies more and\or world wide shipping\customs climate before shipping abroad, even if it was a longer delay of all shipments from PiShock by a couple of months would have been well worth the short term pain for the long term gain of credibility your company has lost with the vr user customer base. The repercussions of choosing a less well known shipping company has led to even longer delays of your products and has tarnished your company’s credibility with PiShock customers which will be harder to gain back. So, I don’t really feel the choices PiShock has made wasn’t worth all the headaches we are feeling and now it’s nothing but a PR Nightmare of damage control and pointing the finger. All customers can do now is hope PiShock has learned from these mistakes and will strive even harder to gain customer trust back. If that happens then I will gladly update my user experience on trust with a more favorable rating reflecting that things have changed for the better, but until then shipments are still heavily delayed and\or in limbo.

used for a week until the haptic controller(shocker) decided to stop working

got sick of dealing with customer service

enjoy the 120$

invest your money in a product that isn't as cheaply made, hopefully i can find some use out of the hub at minimum

what a waste of time and money

It's better then expected really. The shipping did take a while, but after they switched to DHL, it went by pretty fast, thought I was gonna get it 4days but got it in 2 days early. Easy to follow instructions. Don't have anything bad to say...

this company just aint it. they take forever then tell you not to bother with customer service because they are too busy.

i love my pishock! it arrived really fast considering im in the UK and its so much fun, good quality, im going to buy a few more when i can <3

I ordered a Babble one year ago (in march), under the premise that it was a preorder that would be shipping in 'a couple of weeks'. Six months later in September, I was told "three weeks". and in December again, I was told "three weeks". In January, they were "shipping by the end of January". I got a tracking number once, but it was once again lost in limbo. As of writing this, a year after placing my order, I have nothing to show for it.

Shipping took multiple months, while I know others who got theirs first. When I asked why others who had ordered a whole month after I did i was told to pay more money for faster shipping... a licence key and hub is all you need !!! i purchased 3 shockers from amazon with nicer straps for less than 1 pishock branded zapper.... and guess what i can get all 4 going at once...

I have never received better communication and support from a small company. The PiShock team is dealing with extremely difficult supply issues and does a fantastic job keeping customers in the loop via email and Discord. Order with confidence!

I ordered my babble in February of 2025 and have not received it at the time of writing. It has been over a year of excuse after excuse as to why it hasn't been delivered while customers who have ordered more recently appear to already have their product in hand.

I understand that customs is not something that Pishock has any control over. However it seems like little if any priority is being put to resolving these obscenely late orders that we were told cannot even be refunded.

I was hesitant to write a negative review as I had a really good experience ordering my pishock shocker in 2024. But after over a year of waiting it seems like the customer service has taken a dive off a cliff.

Edit: I sent an email earlier today in regards to the order with an email ending in the same last name as this account. I had a local friend who got a babble from the first ever release of them before it was handed by pishock and it was produced and promptly shipped and I had assumed that the provided time frame would be accurate. I understand that it could be refunded before it was shipped but as of now my babble has been in a "shipped" state for so many months that I dont even play vr or have a use for it but am out the money.

Bought a pivault and got about a year out of it before it was abandoned. The communication has been lacking on if/when there will be any update. At this point I have divested and have gone with other solutions due to a continued inability to know when the product I purchased can be used again.

So, I wanted to make a review because, i wanted to say that, when I had bought a babble tracker, yes, it was a long wait and there are some problems with customs atm, but I won't hold anyone accountable for that other than customs and the fact that there are other people blaming pishock for something OUT OF THERE CONTROL is INSANE I just hope people will see that pishock is doing all they can, and the facts that they are making thousands of babble trackers alone apart from pishock devices is crazy with a small team. I praise all the hard work you all at babble and pishock.

You both have done a amazing job and hopefully other people will see all the lovely work and time and dedication that was put into everything disregarding all the setbacks, because even tho there have been setbacks, pickshock and babble and done everything they can to make people feel reassured, that everything will work out.

And this is for you both pishock and babble.

Im sorry that you have both been going through alot with everything, I still appreciate all the work you both have done and even tho other people are COMPLAINING about something that out of your control, thanks for all the great and hard work. I will always recommend and encourage my friends and others that this is a great product.

Thank you :3

PiShock is a generally very ethical choice for the adult toy market, and while their communication is excellent — CEO Lethos is generally honest about issues with shipping and product experience — there are a number of issues that must have attention brought to them.

The hubs that PS manufacturers are high-quality and reliable; in the event one is broken (mine did during shipping!) the customer support team is helpful and sends a replacement device, no-questions asked.

The shocker, on the other hand, is difficult to talk about. PS offers a number of good services, including spacers and custom straps. Unfortunately, the shocker itself is overpriced and an exact copy of a model that can be found on AliExpress and other retailers. I am hesitant to use the “dropshipping” word, given that PS offers extra services for their sold shockers, but it should be known that the shockers can be found cheaper elsewhere. I would recommend buying a hub from PS and your shockers elsewhere if you are experienced in the adult toy market — newcomers should buy directly from PS, as it simplifies the buying process and includes better customer service than other retailers.

I do not have any experience with Babble to comment on it, but my friends have said it is a great product with good customer service.

The software produced and maintained by PiShock is of variable quality. MultiShock, their external integrations app, is very buggy in my experience with high latency. The PiShock dashboard itself also struggles with latency issues, not to mention a difficult to use UX/UI.

I personally would recommend using your PiShock hardware with OpenShock, an open-source variant that provides a better experience than PiShock in my view. It is not surprising that OS has better performance than PS, as OS has more people working on it. OS also features OpenShock Desktop, which is effectively MultiShock with less user accessibility. If you’re uncomfortable flashing your hub to an open-source firmware, stick with PS’s stuff.

In short: Good support team, ethical practices, good hardware, consider switching your supplier for software and shockers if you’re serious about the adult toys market. I will continue to rely on PS for hub support even if I prefer OpenShock.

Good company, small team so there’s faults to be expected. But they’re trying.

Order arrived despite US shipping issues and updates were provided consistently

Good products if you can actually get them. Support seems to want to be helpful but ultimately something always seems to go wrong - for whatever reason I just cannot seem to get the hardware I purchased and at this moment *still* waiting for it after yet another delay. PiShock doesn't have a better answer than "dunno, wait a week or two and we'll see" which given repeated delays doesn't instill much confidence.

pretty good. I got what I paid for and it worked as intended! 11/10

I see a lot of people complaining about support. I had a smooth experience with support so no complaints there! please be patient they are human too!

works just as intended, just watch the videos explaining how to set it up and make sure to follow every step exactly and itll work as intended forever. ( for me at least ) some real smart people were behind this product and it was worth every penny. im sure there can be SOME ways to make the set up process more streamline/more fool-proof but thats a job position that huge companies pay thousands of dollars to get right. for a product made my some nerds, i think its so good.