After a chat with Gemini Ai, I was recommended to record my vocals, not far from where im based, for a small amount, hiring a rehearsal studio for an hour. Everything from the company itself has been... See more
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The AC in our room was broken on a sunny 24 degree day. Room was dangerously hot and the only thing they offered us was a 20% off our next booking. They didn't change our booking or even send someon... See more
BEWARE - low hourly rate is subsidised by parking fines. You register, you get a code to exit the car park. So the car park can't be used by anyone but those using the facilities, right? No,... See more
Company replied
The studio itself was in fairly good condition with backline, drums and pa all working fine. Downsides are lack of ventilation, and bleed through from other rehearsals and people smoking hash outside.... See more
Company replied
Company details
Written by the company
Born in Bristol, raised in London, and now flying the nest. We're a community of 24-hour spaces that spans over 700 studios worldwide — so whether you're a producer, vocalist, DJ, band member, dancer or podcaster — we've got you covered.
Contact info
13 Rothbury Road, E9 5HA, London, United Kingdom
- https://wa.link/pirate
- support@pirate.com
- pirate.com
2.8
Average
817 reviews
Replied to 8% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The one in Croydon has real parkin
Generally this place is ace . Reasonable rates. Parking iffy . Worth a try .
15 June 2022
Unprompted review
Reply from PIRATE.COM - Rehearsal Studios
Hi Simon, thanks for leaving us a review. We definitely understand that parking can be tricky at the sites. If you shoot us an email at support@pirate.com we should definitely be able to get that fine taken care of for you.
We also understand that equipment can be left not in the best shape from previous customers. You did the right thing by reaching out to our staff. If you'd like to discuss the details of your experience further we'd love to have the chance to make things right. Thanks and take care!
I received the support I sought quickly!
9 June 2022
Unprompted review
Reply from PIRATE.COM - Rehearsal Studios
Hi V.R.! Thanks for taking the time to leave us a 5-star review! We are really happy that our support team was able to assist you! See you in the studio soon! :)
Excellent Rehearsal Space with Great Customer Support
Excellent rehearsal space with great customer support. We were a microphone down from what the booking stated and needed another, their support service was quick to respond and sorted us a replacement with no hassle. Very impressed.
8 June 2022
Unprompted review
Reply from PIRATE.COM - Rehearsal Studios
Hi Angus! Thanks for taking the time to leave us such a positive review! We are really happy that our customer service team was able to help you find a replacement microphone. If you ever have any issues/questions about your booking or while you are at the studios just reach out to us via the chat at pirate.com or on our whatsapp!
Winta was super attentive
Winta was super attentive! I made the mistake of booking at the wrong studio and of course Winta came to the rescue ! I really thought I was was going to get stuck without the sub. Thank you Winta !!!!
5 June 2022
Unprompted review
Reply from PIRATE.COM - Rehearsal Studios
Hi Vrill! Thanks for leaving us such a positive review! We are really happy to hear you had such a pleasant experience with Winta, and that you were able to get into the studio you wanted!
Good music practice and production studios
Pirate studios are great for flexibility of the pricing, times and duration of the session and the variety of choice when it comes to the space you require.
I have been using them for solo and band practice sessions and never experienced any problems.
The equipment though could have a bit more attention in terms of maintenance - I am refering to drum equipment first of all - but the support is very responsive and fast in solving any issues if there are any.
Will definitely recommend them and continue using their service myself.
4 June 2022
Unprompted review
Reply from PIRATE.COM - Rehearsal Studios
Hi Alexey, thanks for leaving us such a positive and detailed review! We're pleased that you like the pricing, booking duration, times and types of studios that we have available. We are happy to hear that the studios have served both your band and solo needs as well!
While some of our customers definitely treat the studios with care, there are others that don't, which results in the type of equipment degradation you are describing. Since we are a self-service studio, it is beneficial to get feedback from our customers when they find any equipment issues, so that we can service them ASAP. We are also glad that you have had pleasant experiences with our customer service team as well. See you in the studio again soon! :)
Just Outstanding Customer Service
Being the idiot that I am, I booked an Edinburgh Pirate rehearsal (where I live) instead of a Dublin Pirate rehearsal (where I currently was). Contacted Pirate on Whatsapp, they literally replied in seconds and transferred my booking over to Dublin within 10 minutes.
Best customer service I've ever experienced in my 35 years on this planet.
28 May 2022
Unprompted review
Reply from PIRATE.COM - Rehearsal Studios
Hi Robert! Thanks for leaving us such an awesome review! We understand that booking mishaps like this can happen, so we do our best to provide a quick solution when they do. We're very happy you had such a positive experience with our customer service team and we look forward to seeing you back in the studio again soon!
Helped us a lot and was very helpful…
Helped us a lot and was very helpful overall
22 May 2022
Unprompted review
Reply from PIRATE.COM - Rehearsal Studios
Hi Luca! Thanks so much for leaving us a positive review! We'll see you back in the studio soon! :)
Whatsapp person was very helpful & nice
20 May 2022
Unprompted review
Reply from PIRATE.COM - Rehearsal Studios
Hi Kieron, thanks for leaving us this great review! We are really happy that you had a pleasant experience with our customer service team!
sad story
first recording studio was super dirty and microphone was broken and physically demolished.
we got a new studio, that appeared clean and fine but when we tried to record, the microphone stopped working after a few seconds, like loose contact.. i’d expect refund on the bank account at least.. this whole night is just disappointing and sad. that’s not supporting any artist, it just kills creativity.
16 May 2022
Unprompted review
Reply from PIRATE.COM - Rehearsal Studios
Hi, thank you for leaving us such an honest review. We're sorry to hear about the condition of the equipment in the first room but are happy to hear the customer service team was active in moving you to another room to try and fix the issue.
It would be good to know if you reached back out to the customer service team a second time when you found the issue in the new room and what the result was then. We would love to discuss this with you further and do our best to remedy the situation. Please reach out to us at support@pirate.com Thank you!
Booked a DJ room in Berlin to…
Booked a DJ room in Berlin to play/listen to some music with friends, everything worked as expected and had a great experience overall :)
10 May 2022
Unprompted review
Reply from PIRATE.COM - Rehearsal Studios
Hi Levente! We are very pleased to hear that you enjoyed your time at Pirate Studios. See you soon! :)
Reliable and sleek. Great customer service
Brilliant studio in Edinburgh with fantastic looking, comfy rooms and excellent gear. I accidentally booked the wrong day so I reached out to WhatsApp customer service. They responded immediately and gave me the credit needed into my account to rebook. Very impressed.
9 May 2022
Unprompted review
Reply from PIRATE.COM - Rehearsal Studios
Hi Jordan, we are very happy to hear about your positive experience at our studios and with our customer service team! Why not check out community.pirate.com? It's our artist-only space for Pirate producers, MCs, DJs, musicians and creatives to connect and collaborate.
Ups and downs
Gets a three verging on a two. I've used the facility in Reading multiple times and have had some pleasant and frustrating experiences. The pleasant (and relatively simple to achieve) things - You turn up, the room exists, is fairly clean & you get on with your session.
However on multiple times they have cancelled late citing the popular "electrical or equipment faults". Problems that would have been sorted quickly at regular studios with staff on site. Applying credit to your account instead of offering that and a full refund is cheeky. The default should be a full refund.
They've axed and replaced band rooms with DJ booths at Reading in particular. This is immensely frustrating. When I go to book I see weeks and weeks of band rooms booked solid and weeks of empty DJ rooms. Tempted to book a DJ room and try and squeeze the band into it! Clearly awful decision to scale back the quantity of rehearsal rooms.
And now their prices are creeping up, the fee being their primary advantage over more premium rehearsal studios will lead most to those with other options to beggar the question – Why use Pirate? There are other local studios that are cleaner, better equipment, staff on hand so if you charge the same or there’s a poultry few quid difference, why use you?
8 May 2022
Unprompted review
Reply from PIRATE.COM - Rehearsal Studios
Hi Kelp, we appreciate you using Pirate Studios and for your honest feedback here. We do our best to move customers to other available rooms when a room goes down but when they are not available there is not much more we can do. Often times as well the problems in the room take multiple days to asses and fix and aren't simple repairs. We appreciate your comment about the refund as well. Often times there are rooms available the next day, but we do not assign them to you since they are not for the date and time you have requested.
It is good to receive feedback as well about the dj room changes. We are constantly taking in feedback about the decisions we make in the studios in order to make better ones for our customers moving forward, so we appreciate your honesty.
Finally, while we have increased our prices, I am including a document that explains our Peak/Off peak times. Understanding this can really help with booking at the right time to save money. Additionally there are also discounts for booking specific amounts of time as well. (https://support.pirate.com/hc/en-gb/articles/4489877122705-Peak-off-peak-times-and-pricing)
If you would like to discuss things further, please don't hesitate to reach out to us at support@pirate.com. Thanks!
Pirate cancelled at late notice.
Pirate cancelled at late notice.
This is our only experience of dealing with Pirate Studios. Our band were due to practice at Pirate Studios in Salford, Manchester at noon on 08/05/2022. We are booked to play a festival later on the same day in Manchester. As we're not from the city we thought we'd give Pirate a go to squeeze a practice in beforehand as a load of the band have been off on holidays etc. I was impressed with the automated booking system and the ease of booking. However, with 19 hours of notice, at 18:13 on 07/05/2022, I received a message stating that my booking had been cancelled for a fault with their equipment. We had planned to bring our own equipment anyway but I suppose they didn't know this. To their credit, they refunded me the cost of the rehearsal . I then went onto their website to re-book, but their system was down. I attempted to get through their chatbot to be able to speak with someone but there is no-one available. We've decided to go elsewhere. My main issues are the late and summary cancellation in-spite of us using our own equipment, the inability to re-book a room and the inability to speak to someone to resolve the issue.
**Edit - I have changed my review from a 2* to 1* as I now note that their cancellation email states they have credited my account to use "against another booking". I can't even get in to my account to check this as their systems are down. To the person who will respond to this from Pirate Studios, you can make this right by giving me a full refund. We will not be working with Pirate Studios again**
7 May 2022
Unprompted review
Reply from PIRATE.COM - Rehearsal Studios
Hi Joseph, thanks for leaving such a detailed and informative review. I can definitely understand your frustration since you were preparing for an upcoming show. When a booking has to be cancelled like this it is because there is a major fault with the equipment or the room and there are no other available rooms for the same time and date as your original booking. Additionally in this particular case the room was down due to it being severely miss used by previous customers and needing to be repaired. In this case you would not have been able to use the room even if you brought your own equipment.
In the future we would definitely suggest trying the website on a different phone or computer, or restarting your phone or computer, as this can be the root cause of the issue. As far as our chat, often times you just need to finish answering all the questions prompted by the chat bot before it will turn you over to a live agent. You can also reach us via WhatsApp, on social media or via email at support@pirate.com
I am pleased to note as well that since your initial review, the total cost you paid has been refunded to your bank account by our team. Please allow 5-10 business days for this process to complete and if you have any further questions please drop us a line at support@pirate.com
Thanks!
Works always awesome
Works always awesome, I love to do sessions there. DJ equipment is expensive and in normal environments you cannot play loud. Pirate Studios solve both - 24/7!
6 May 2022
Unprompted review
Reply from PIRATE.COM - Rehearsal Studios
Hi Sascha, thanks so much for your kind words and positive review! We are really happy to hear that you are enjoying your time at pirate. Why not check out community.pirate.com? It's our artist-only space for Pirate producers, MCs, DJs, musicians and creatives to connect and collaborate
Always good support if needed
5 May 2022
Unprompted review
Reply from PIRATE.COM - Rehearsal Studios
Thanks so much for using our studios! We look forward to seeing you soon!
Best quality for low price
5 May 2022
Unprompted review
Reply from PIRATE.COM - Rehearsal Studios
Thanks so much for the feedback Ali, we are really happy you like the pricing and quality of the studio!
Take your friends and enjoy some music
Great experience with friends, booked the studio for 3 hours with 5 homies to listen to future new album and it was totally worth it.
-great speakers
-easy to connect
-air conditioning
-comfy
-easy booking
Its worth an experience if you really want to be loud and dont want to bother anyone !!
5 May 2022
Unprompted review
Reply from PIRATE.COM - Rehearsal Studios
Hi MJ, thanks for sharing such a glowing and detailed review! We are really happy you and your friends had such a great time at Pirate! See you soon!
Rubbish company
Rubbish company. Tried to sign up but they insisted in ID which I uploaded. The issue seems to be that I signed in as Bill but my ID says William and as my name doesn't match up I can't book a room. What kind of fkd up company can't work out that Bill is William??
Avoid and use one of the many local rehearsal rooms that are desperate for business.
4 May 2022
Unprompted review
Reply from PIRATE.COM - Rehearsal Studios
Really sorry to hear you had such a negative experience - would love an opportunity to put this right if we can. If you could drop an email to laurence@pirate.com, I'll get in touch.
Excelent Place for Music Fans
I've been to pirate quite some times and it's amazing. It is still hard to believe that you find so quality equipment and rooms for such a fair price.
I would recommend it to anyone who enjoys music.
4 May 2022
Unprompted review
Reply from PIRATE.COM - Rehearsal Studios
Hi Rodrigo! Thanks so much for such a glowing review, we are really happy you enjoyed your time at pirate! See you next time! :)
Dan Hodgson best customer service ❤️
Dan Hodgson customer service was exceptional. He helped me with everything I needed even with the lack of equipment available. Even though room 8 mixer at Wembley is basically broken with the lows, he managed to help through it all. He made it all worthwhile, thank you Dan.
2 May 2022
Unprompted review
Reply from PIRATE.COM - Rehearsal Studios
Thanks so much for the positive feedback, really means a lot! I've passed your kind words onto our resident legend Dan Hodgson, see you again soon!
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