I had a great call with Rafael Salgado. He really helped me wrap my head around the right way to use data fields in Pipedrive. He also took a look at my current processes and automations, and gave me... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Definitely glad our team went with pipedrive, it's the sales-first CRM we have been looking for, not bogged down with busy interfaces we don't need all while being flexible to adapt how we want to org... See more
Company replied
We recently transitioned from HubSpot to Pipedrive. While there were some initial teething issues as we got to grips with a new platform and adapted it to suit our previous CRM setup, we were able to... See more
Company replied
Pipedrive is a clean and intuitive CRM platform that helps keep the sales pipeline organised. But the real peace of mind came from their Customer Success Team. Our Specialist, Jonathan Martins, was a... See more
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Company details
About Pipedrive
Written by the company
Pipedrive is a sales-focused customer relationship management tool that teams of all sizes love using.
Start here your Free 14-Day Trial. Full access. No credit card required.
With 100,000+ paying customers spanning 179 countries, sales teams are drawn to Pipedrive's simple yet powerful design that prioritizes usability. When using Pipedrive, nothing falls through the cracks, allowing your team to spend less time filing and more time selling with agile and powerful CRM software.
Start here your Free 14-Day Trial. Full access. No credit card required.
With 100,000+ paying customers spanning 179 countries, sales teams are drawn to Pipedrive's simple yet powerful design that prioritizes usability. When using Pipedrive, nothing falls through the cracks, allowing your team to spend less time filing and more time selling with agile and powerful CRM software.
Contact info
United States
- pipedrive.com
4.4
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Maya was exceptionally attentive
Maya was exceptionally attentive, quite patient at listening to detail, skillful at converting the details to relevant solutioning, and made good use of the time we had, while taking a little extra time to help the deal land.
16 July 2026
Unprompted review
Reply from Pipedrive
Hi Samuel,
Thank you for your wonderful feedback!
We're delighted to hear that the team provided such an attentive and thoughtful experience.
It's great to know that they took the time to understand your needs, offer the right solutions, and ensure you got the most value from your session.
Best regards,
Pipedrive Team
Very valuable feedback call with…
Very valuable feedback call with Pipedrive, we reviewed the usage of the tool for our company together and I received good feedback on how we can use the tool even more. Thank you, Rafael Salgado, for the call.
20 July 2026
Unprompted review
Reply from Pipedrive
Hi Lisa,
Thank you for your kind feedback!
We're delighted to hear that your session was valuable and helped you discover new ways to get even more from Pipedrive.
It's wonderful to know their guidance made a positive impact on your experience.
Best regards,
Pipedrive Team
Another Piece Meal Partial Solutions
15 July 2026
Unprompted review
Reply from Pipedrive
Hi Bruce,
Thank you for taking the time to share your feedback.
We're sorry to hear that Pipedrive felt like a partial solution for your needs.
We understand that every business has unique requirements, and finding the right fit is important.
Our team is continuously working to expand and improve the platform based on customer feedback and evolving business needs.
Best regards,
Pipedrive Team
We love the visibility Pipedrive…
We love the visibility Pipedrive provides. We are able to collaborate across several team members and easily set reminders and meetings for each other. The integration with Outlook is a huge plus.
15 July 2026
Unprompted review
Reply from Pipedrive
Hi Meagan,
Thank you for your feedback!
We're delighted to hear that Pipedrive is helping your team stay aligned and collaborate effectively across different team members.
It's great to know that features like shared visibility, reminders, and meeting scheduling are making a difference in your daily workflow.
We're especially pleased that the Outlook integration has been a valuable addition to your process.
Thanks for being part of the Pipedrive community!
Best regards,
Pipedrive Team
Salesperson couldn't be bothered
I was interested in Pipedrive but the sales experience changed my mind. Our sales rep Sam repeatedly rescheduled meetings because of European time zone conflicts instead of answering our questions about the CRM. It felt like helping a prospective customer was not a priority. After the repeated rescheduling we decided to look elsewhere for a CRM that valued our time and has salespeople in Australia who can help us with our needs.
22 June 2026
Unprompted review
Reply from Pipedrive
Hi Cait,
Thank you for sharing your feedback.
We're sorry to hear that your experience during the sales process did not meet your expectations.
We understand how frustrating repeated scheduling changes can be, especially when you're looking for timely answers to evaluate a CRM. Providing a smooth and responsive experience is important to us, and we're sorry that this was not reflected in your interaction.
We appreciate you bringing this to our attention and will share your feedback with the appropriate team as we continue working to improve the experience for prospective customers across all regions.
Best regards,
Pipedrive Team
Excellent CRM with an outstanding Customer Success Team!
Pipedrive is a clean and intuitive CRM platform that helps keep the sales pipeline organised. But the real peace of mind came from their Customer Success Team. Our Specialist, Jonathan Martins, was a lifesaver. Whenever we hit a roadblock, Jonathan was incredibly quick to respond and help us resolve it. If you want a great CRM and a team that actually has your back when issues arise, go with Pipedrive!
9 July 2026
Unprompted review
Reply from Pipedrive
Hi Ross,
Thank you for your wonderful feedback!
We're delighted to hear that Pipedrive is helping you keep your sales pipeline organized with a clean and intuitive experience.
We're especially pleased to hear about your experience with the team.
It's fantastic to know that their responsiveness and support helped your team overcome challenges and provided peace of mind throughout your journey with Pipedrive.
Thank you for your recommendation and for choosing Pipedrive. We're excited to continue supporting your success!
Best regards,
Pipedrive Team
Best pipeline view crm
Pipedrive does the best job possible at only exactly what it says it does.
14 July 2026
Unprompted review
Reply from Pipedrive
Hi Scot,
Thank you for your feedback!
We're glad to hear that Pipedrive delivers on its core purpose and provides the functionality you need.
We appreciate you taking the time to share your experience and value your feedback as we continue improving the platform to better support our customers.
Thank you for choosing Pipedrive!
Best regards,
Pipedrive Team
Pipedrive quickly became part of our…
Pipedrive quickly became part of our daily routine. The platform is intuitive from day one, no steep learning curve, no endless training sessions. What stands out most is how easy it is to filter and segment data. Deals, contacts, activities, everything can be sliced exactly the way you need it, which makes reporting and follow-ups so much faster.
But what really made the difference was Carolina, who supported us throughout the whole process. Always attentive, helpful and tireless. She answered every question quickly, explained each step clearly and made the implementation far easier than I expected.
Great tool, but it's this level of support that turns a good tool into a great decision.
13 July 2026
Unprompted review
Reply from Pipedrive
Hi Alexandra,
Thank you for your wonderful feedback!
We're delighted to hear that Pipedrive quickly became part of your daily routine and that its flexibility is helping your team work more efficiently.
We're especially pleased to hear about your experience with the team.
Thank you for choosing Pipedrive!
Best regards,
Pipedrive Team
Beware
When I signed up, my plan allowed unlimited leads. Based on that I invested thousands of dollars importing over 200,000 leads and built my entire workflow customization and employee training inside Pipedrive. After about nine months of using Pipedrive, suddenly Pipedrive decided to create a lead limit of 45,000 leads unless I upgrade to a significantly more expensive plan - about 10 times what I was currently paying. This put me in a position where I could not add new leads, could not operate my business effectively, and would incur significant costs and disruption to change platforms. I sent a written request asking that they honor what they told me I was getting when I signed up and they do not respond.
14 May 2026
Unprompted review
Reply from Pipedrive
Hi Kathleen,
Thank you for taking the time to share your feedback.
We're sorry to hear about the frustration this change has caused and understand how important your lead management setup and workflows are to your business.
We appreciate your concerns regarding lead limits and the impact this has had on your processes.
We understand that changes affecting established workflows can be disruptive, especially after investing time in setup, customization, and team training.
Our team is reviewing your feedback and the details of your case. We will ensure your concerns are shared with the appropriate teams.
Thank you again for bringing this to our attention.
We appreciate your feedback and the opportunity to improve your experience with Pipedrive.
Best regards,
Pipedrive Team
My first impression and experience with…
My first impression and experience with two team-members of Pipedrive was excellent. While the first, Sandra, gave me the final "nudge" for my decision, the second one, Ema, supported me to import a couple of 10k data. I feel now ready to use Pipedrive but be sure in case more assistance is needed I'll get it.
14 July 2026
Unprompted review
Reply from Pipedrive
Hi Mike,
Thank you for your wonderful feedback!
We're delighted to hear that your first impressions of Pipedrive have been so positive.
It's great to know that the team helped you make your decision and provided valuable support with importing your data.
Migrating large datasets can be a significant step, so we're pleased that the process helped you feel confident and ready to get started with Pipedrive.
Thank you for choosing Pipedrive, and we look forward to being part of your continued success!
Best regards,
Pipedrive Team
Customer excellence
I had a very positive experience with Pipedrive. Jonathan Martins was professional, helpful and easy to communicate with throughout the process. He took the time to answer my questions clearly and made everything feel straightforward. Great service and support!
12 June 2026
Unprompted review
Reply from Pipedrive
Hi Carlos,
Thank you for your kind feedback!
We're delighted to hear that you had such a positive experience with Pipedrive.
We're especially pleased to hear about the team professionalism, clear communication, and support helped make the process straightforward and enjoyable.
Best regards,
Pipedrive Team
Low barriers to entry
Low barriers to entry, quick to access
Fits well with existing processes and is easy to adapt
Contact with the Pipedrive sales team was easy and friendly
2 July 2026
Unprompted review
Reply from Pipedrive
Hi Philipp,
Thank you for your feedback!
We're delighted to hear that you found Pipedrive easy to get started with and that it fits well with your existing processes.
It's great to know that the platform has been easy to adapt to your needs and that your experience with our sales team was friendly and straightforward.
Thank you for choosing Pipedrive, and we look forward to supporting your continued success!
Best regards,
Pipedrive Team
HORRIBLE Experience
HORRIBLE Experience – Avoid Pipedrive If You Need Reliable Integrations
I own a small business in Vermont and prepaid nearly $8,000 for a full year of Pipedrive because their sales team assured me there was a smooth, working integration with QuoteWerks. That was completely false.
The integration was broken from day one and plagued with major problems. We spent three full months actively trying to make it work, but it never functioned properly. After exhausting all options (including support from both Pipedrive and QuoteWerks), we had no choice but to stop using Pipedrive entirely.
Given that the entire reason we bought it was the promised integration that never worked, I reached out and requested a partial refund for the unused portion of the year. I started by asking for the last 6 months, then offered to settle for the last 5 months. I later proposed $4,000 or even $3,000 — extremely reasonable given the circumstances.
Andres Ruiz (my account contact) left me hanging for ***weeks***. I had to chase him repeatedly with follow-up emails just to get any response. When he finally replied, it was a flat "no refund."
As a business owner myself, I completely understand that not every request qualifies for a refund. But this was not a "we changed our minds" situation. This was a clear case of a promised core feature that fundamentally failed despite significant effort on our end. Pipedrive put in minimal effort, collected $8k from a small Vermont company, and delivered essentially nothing in return.
I would never recommend Pipedrive to anyone. Their customer service is unresponsive, their refund policy feels unfair when the product doesn't deliver on core promises, and their business ethics in this situation were embarrassing.
Andres — a basic lesson in timely email responses and treating small business customers with respect would go a long way.
13 July 2026
Unprompted review
Reply from Pipedrive
Hi Rex,
Thank you for taking the time to share your experience.
We're sorry to hear that your experience did not meet your expectations.
We understand how important the QuoteWerks integration was to your business and how frustrating it must have been to encounter challenges with it.
As this integration was not developed or maintained by Pipedrive, its functionality, updates, and ongoing maintenance are the responsibility of the QuoteWerks team.
Unfortunately, this means our teams do not have direct visibility into how the integration is built internally or how it is intended to function beyond the information provided by the integration provider.
Regarding your refund request, Pipedrive operates under a no-refund policy as outlined in our Terms of Service.
While we understand this outcome was disappointing, our team reviewed your request in line with these policies before reaching a decision.
We also regret to hear that your communication experience did not meet the standard you expected from us.
Your feedback regarding responsiveness and communication has been noted and shared internally for review.
Thank you again for your feedback and for giving Pipedrive the opportunity to support your business.
Best regards,
Pipedrive Team
Cancellation designed to fail
Cancellation designed to fail. Charged anyway. No refund.
I tried to cancel my Pipedrive subscription before the renewal date.
I completed what appeared to be the cancellation process and clearly intended to close the account and stop all future payments.
Pipedrive still charged my card.
Their explanation?
Apparently, the cancellation was not fully completed.
So the process was completed enough to make me believe the subscription had been cancelled…
But not completed enough to stop them from taking another payment.
That feels deliberately confusing.
I contacted support immediately, explained the situation and confirmed that we would no longer use the service.
I politely asked for the payment to be refunded.
They refused.
Instead of taking responsibility for a confusing cancellation process, they repeatedly referred me to their terms and told me that subscriptions are billed regardless of usage.
In my experience, this felt like a cancellation trap:
You try to leave.
You think you have cancelled.
They charge you anyway.
Then they hide behind their terms and refuse to return the money.
The account will not be used, they were contacted immediately, and they still decided to keep the payment.
Extremely disappointing customer service.
I would not trust Pipedrive with another subscription or card payment.
Avoid.
13 July 2026
Unprompted review
Reply from Pipedrive
Hi,
Thank you for taking the time to share your feedback.
We're sorry to hear about your experience and understand your frustration regarding the cancellation process and subsequent charge.
Based on the information provided in your review, we were unfortunately unable to identify your account or locate your case details to better analyze the situation and review the interactions that took place.
Pipedrive subscriptions renew automatically unless the cancellation process is completed before the renewal date, as outlined in our Terms of Service.
We understand that situations involving cancellations and renewals can be frustrating, particularly when expectations do not align with the outcome.
We would welcome the opportunity to review your case in more detail if you contact our support team directly and provide your account information so that we can investigate the matter further.
Thank you again for your feedback, as it helps us continue improving our customer experience.
Best regards,
Pipedrive Team
Reply from Pipedrive
Hi,
Thank you for taking the time to share your experience and for being a Pipedrive customer over the years.
We're sorry to hear about your disappointment regarding the renewal and refund request.
We understand your concerns and appreciate the context you have provided regarding your account usage and your history with us.
Please know that our team is currently reviewing and analyzing the situation in more detail and will reach out to you as soon as possible with an update.
We appreciate your patience and the opportunity to look further into your case.
Best regards,
Pipedrive Team
Very Helpful During Setup Process!
Spencer was very thorough and explained everything I needed to know with confidence! I am so grateful to have direct support as I've been learning the more technical components of Pipedrive. That's not always the case with larger tech companies.
2 July 2026
Unprompted review
Reply from Pipedrive
Hi Aurora,
Thank you for your wonderful feedback!
We're delighted to hear that the team provided such a thorough and confident introduction to Pipedrive and helped you feel supported while learning the more technical aspects of the platform.
We understand that having access to direct support can make a big difference, especially when getting started with new tools, so it's great to know that this stood out in your experience.
Best regards,
Pipedrive Team
Love using PipeDrive
UX is intuitive and clear. It's simple to use and gives you a lot of freedom to tailor it to your needs. The knowledge base is really helpful, and the customer service is great. I'd like to compliment Andreia Queijo and the amazing session I had with her, as well as the great value and insight I got from her, which truly helped me realize the potential I'm not using in PD, how to set up workflows and streamline my daily tasks, and how to get better insights into our sales process.
10 July 2026
Unprompted review
Reply from Pipedrive
Hi Nikola,
Thank you for your wonderful feedback!
We're delighted to hear that you're enjoying Pipedrive's intuitive interface, flexibility, and the support available through our knowledge base and customer service team.
It's fantastic to know that the session helped you discover new ways to use Pipedrive, optimize your workflows, streamline daily tasks, and gain deeper insights into your sales process.
Thank you for choosing Pipedrive and for sharing your experience with us!
Best regards,
Pipedrive Team
Good support afterwards
We recently transitioned from HubSpot to Pipedrive. While there were some initial teething issues as we got to grips with a new platform and adapted it to suit our previous CRM setup, we were able to work through these as a team. We later had a follow-up session with Stacey after the implementation, which was extremely valuable. She provided clear guidance, helped us refine our setup, and ensured we were getting the most out of the system.
8 July 2026
Unprompted review
Reply from Pipedrive
Hi Beth,
Thank you for sharing your experience! We're delighted to hear that your transition from HubSpot to Pipedrive has been a positive one overall.
Moving to a new CRM can come with a learning curve as teams adapt processes and tailor the platform to their needs, so we're pleased to hear that you were able to work through those initial challenges together.
We're especially glad to hear that your follow-up session with the team was valuable.
Best regards,
Pipedrive Team
Was great to work with!
Was great to work with and made the processes very easy. When I was ready to get signed up he jumped on right away and helped me take the next step.
25 June 2026
Unprompted review
Reply from Pipedrive
Hi Justin,
Thank you for your feedback!
We're delighted to hear that your experience was so positive and that the process felt easy and straightforward.
It's great to know that the support and responsiveness you received helped you move forward with confidence when you were ready to get started.
Best regards,
Pipedrive Team
Reply from Pipedrive
Hi Beck,
Thank you for your feedback!
We're delighted to hear that you've had a good experience with Pipedrive and that our customer support team has been helpful.
Best regards,
Pipedrive Team
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