Trading as HeatandPlumb.com Bought a tap on 27/09/2025. Black coating flaked off within a year. Retailer ignoring customer service emails and refusing to honour Consumer Rights Act 2015 durability st... See more
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Bought a gunmetal grey sink tap and with 4 weeks of use it had a noticeable scratch. Advised them tap was not fit for purpose if going to scratch with limited wear and tear. We had been careful with c... See more
Ordered a tap, took it out the box once, sent it back all within 14 days, didn't try and fit it, no tools anywhere near it. Charged £14 return cost (outrageous, they insist you use their courier) and... See more
AVOID at all costs took our money never received goods. Then denied ever receiving order even though week before they were ‘chasing the courier’ to see when it would be delivered. Luckily paid throu... See more
Company details
Information provided by various external sources
Operating out of locations as varied as Cornwall, Middlesex and Cambridgeshire, Pioneer Bathrooms are a leading online retailer in the DIY and home improvement sector. A team of over 25 employees specialise in sales, customer service, website development and logistics - all designed to make your order stress-free. Our safe and secure website is one of the fastest-growing in the industry!
Contact info
9 Dennis Lane, HA7 4JR, Stanmore, United Kingdom
- 0203 113 2121
- info@puritybathrooms.co.uk
- pioneerbathrooms.com
No recent history of asking for reviews
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Hasn’t replied to negative reviews
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Supply of Havana Vanity Unit
Very helpful customer support, knew what was needed for a full and complete installation.
Quick delivery, let me check the delivery before signing for it, well done very professional would recommend to others and will come back.
Great
Good range of products, good price and free delivery even to the highlands of Scotland, delivery took a little longer than estimated but nothing unusual with that. I'm happy
Goods delivered exactly as described and in time
Would be very happy to order from Pioneer Bathrooms again.
Great value and service
The traditional dual shower mixer and riser kit
from the pioneer range to my delight were good quality branded items on sale at much higher prices from other online bathroom retailers . I ordered on the Monday and received delivery at 8.30am on the Wednesday
I would not hesitate to recommend and use Pioneer Bathrooms again.
great service
fantasctic service order was with me the next day, emailed me back right away ,would definatley recommend to anyone
great service and advice
I bought an exposed thermostatic shower, I used the live chat for some advice re the fitting as I was replacing an existing shower. I ordered the shower which arrived a couple of days later and the advice given was spot on . The shower itself is very good quality and I am very happy with the all round service and great communication. Thankyou
First class
Ordered. Quickly delivered and super products. Just as it should be. First class!
Excellent!
Friendly, help, fast delivery, excellent prices and choice. Highly recommended, will definitely buy from them again.
Excellent service and good price
Very good price, no hassles, website really easy to us, bathroom taps arrived really quickly with the delivery tractable on line so would not hesitate to use Pioneer Bathrooms again
Pioneer bathrooms purchase
Good service, speedy delivery , packages packed expertly, vanity unit , basin, and mirror lovely
purchase of bathroom sink
My experience was faultless. The item was dispatched as advised and arrived on time. The item was well protected in the packing process to prevent any damage I was extremely satisfied with the deliver costs charged to N Ireland. I would recommend this company.
good value, quick delivery
offered a kitchen mixer for £9.99 -- who can complain about that?
Economical and efficient
Having looked at various sources for a replacement shower tray, I found pioneerbathrooms.com to be very well set out and their prices were very competitive. Would certainly go back to them when further items are needed.
Excellent Service, very pleased with the quality
Ordered the stuff and received it in 2 days, Excellent service from the initial phone call to delivery all with an unbeatable price.
Great item as described
Albeit you only have 3 days to make contact for advising of any damage or parts missing, the items were a great price and heavy, very good quality and shall shop again when we change next bathroom.
Very poor service and wrong about the cost of returns
I found a shower return screen on the Pioneer website and liked the look of it. I telephoned them to check if it had wall hanging fixings as it was not clear from the information on the website. The person I spoke to confirmed that it did so I went ahead and ordered it. However when I received it, it only came with fixings to fix onto another screen and not a wall as promised. I rang up to find out whether wall fixings could be supplied but they couldn't do this. I therefore asked if I could return it and they said they could do this but it would cost me £10. I agreed to this and their courier picked it up. However, when the refund was made I found out £34.99 had been deducted rather than the £10 which was about half the cost of the item. Having made a formal complaint they have only offered me £10 back and all their emails are being bounced back to me. I am not at all happy at all with this very poor customer service. If you use Pioneer do not expect accurate product descriptions or accurate returns information - if anything goes wrong they cannot be trusted to refund the agreed amount. For these reasons I would not recommend using this company.
They were bad, you were great!
Please disregard my last entry. I got the wrong company! Your company was brilliant!
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