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Pintail Candles Reviews 

256
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 99 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful fragrances, noting that the pleasant scents are long-lasting, beautifully packaged, and make their living spaces smell amazing. Buyers also appreciate the exceptionally fast delivery service, straightforward ordering process, and consistently great value for money across the entire product range. Some reviewers were not happy with delivery delays, noting instances where goods did not arrive when expected or faced unexpected transit problems. A few consumers also mentioned occasional difficulties with specific items, such as scents they were not keen on or container preferences that could be improved.

What people talk about most

Product

Clients share positive opinions on product, highlighting that the items smell divine, burn cleanly to the... See more

Quality

Reviewers mention positive feedback about quality, highlighting that the candles burn evenly and cleanly down... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting exceptionally prompt... See more

Order

People report high satisfaction with the ordering process, highlighting smooth website navigation, prompt... See more

Value for money

Customers consistently note positive experiences with value for money, frequently highlighting the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordering the candles was quick and easy on the website. The scents were amazing! I bought 1 lemon and 1 Vine Tomato. I like them both but my favourite is the tomato one. The email communication from P... See more

Rated 5 out of 5 stars

The candles arrived when promised, really well packed and they are absolutely fabulous. They last as long as stated and ALL smell divine. Easy to order, a great experience from start to finish. Looki... See more

Rated 5 out of 5 stars

I’d previously bought Pintail Candles over the Christmas period and was seriously impressed by the absolutely gorgeous fragrances that I was, once again, tempted to try the Spring range and it has n... See more

Rated 5 out of 5 stars

I found Pintail Candles last year and gave a couple as gifts and kept one for myself, this year I've had requests for them so purchased a few and obviously a couple for myself! Delivery could not be f... See more

Contact info

4.8

Excellent

TrustScore 5 out of 5

256 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.8

All reviews

(256)

94 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Beautiful Candles

First time purchasing from Pintail Candles and I love my candles which were delivered yesterday. Ordering process was simple and easy, delivery was timely and I will definitely be back for more.

24 November 2025
Rated 5 out of 5 stars

The Perfect Scented Candles

I found Pintail Candles last year and gave a couple as gifts and kept one for myself, this year I've had requests for them so purchased a few and obviously a couple for myself! Delivery could not be faster and I can't recommend them enough. The whole candle burns not just the middle and they are beautifully scented, just perfect.

18 November 2025
Unprompted review
Rated 1 out of 5 stars

I wouldn’t order again…

I appreciate you had problems with the tins. However you took the money straight away and the goods did not arrive when I wanted them. I did enquire when it would arrive email response was not friendly basically saying no. I found the product in a local shop. Won’t order again

2 November 2025

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