Pinkiessweeties Reviews 74

TrustScore 3 out of 5

3.2

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the variety and quality of products, often finding unique items not available elsewhere. Reviewers frequently highlight the excellent branding and selection, with some expressing great satisfaction with mystery boxes and specific sweet mixes. The speed of delivery is also a positive point for many, with some noting quick shipping and helpful updates. However, some people were dissatisfied with certain aspects of their orders. Issues included receiving expired products, items not matching descriptions or expectations, and discrepancies in quantity, particularly with "scoop" items. A few customers also reported problems with delivery, such as lost parcels or items being delivered to the wrong address, and some found the pricing, especially for shipping, to be a bit steep.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. Many reviewers praise the good quality,... See more

Order

Users describe ambiguous interactions with order. Many customers express satisfaction, praising the variety... See more

Quality

Reviewers highlight ambiguous aspects of quality. Many customers praise the good quality of sweets, variety... See more

Price

People report ambiguous experiences with price. Many customers express disappointment, citing hidden costs... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. Many customers praise the quick postage and fast... See more

Based on these reviews

Rated 3 out of 5 stars

Customer service is quite shocking!! I've ordered twice now. Twice things have been out of stock which is fine but to email 9 days after the initial order and say stuff is out of stock is not acceptab... See more

Rated 3 out of 5 stars

Delivery took like a week to come, im in Manchester . some good novelty sweets that we haven’t tried before. I ordered £45 worth of stuff in order to get free shipping. I feel this is a little steep i... See more

Rated 2 out of 5 stars

I bought from this company and whilst everything came in good condition, multiple products came expired. I tried to contact the company via email and via instagram messages but have heard nothing back... See more

Rated 2 out of 5 stars

I paid £5 plus £3.99 postage was disappointed when I received the bag was expecting more for my money, maybe if delivery wasn’t as much as what it is I could have accepted it, but for what it cost me... See more


Company details

  1. Candy Store
  2. Confectionery

Written by the company

Pinkies Sweeties is your go-to online candy store, bringing you exciting new international snacks every month, along with £5 Candy Scoops, Mystery Boxes, and Build Your Own Pick 'n Mixes—all packed fresh, in-house and full of fun! 🍬🚀


Contact info

3.2

Average

TrustScore 3 out of 5

74 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 16% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent sweets!!!

The sweets were really well packaged and tasted really good, with a good variety of flavours. I have now ordered twice from this company and I love how you can now get some good quality halal friendly sweets.

26 March 2026
Rated 3 out of 5 stars

Customer service is quite shocking!

Customer service is quite shocking!! I've ordered twice now. Twice things have been out of stock which is fine but to email 9 days after the initial order and say stuff is out of stock is not acceptable! I placed an order and it took 11 days to come, I ordered bits for Easter they arrived 5 days after Easter! I contacted customer services twice and still no reply! I see you often posting on TikTok, maybe that energy should go into replying to your paying customers who have already ordered. I love this shop aswell, they have some great deals but sadly have been put off ordering again!!

2 April 2026
Rated 3 out of 5 stars

Novelty sweets good but unsure if I’d order again

Delivery took like a week to come, im in Manchester . some good novelty sweets that we haven’t tried before. I ordered £45 worth of stuff in order to get free shipping. I feel this is a little steep in order to get free shipping, overall the novelty of the sweets were good as my son enjoyed trying new sweets he’s never tried before but unsure if I’d order again because of the delivery time and prices.

26 March 2026
Rated 5 out of 5 stars

Lovely Buisness

Lovely Buisness , great variety of sweets and good quality,I love my order and ill be ordering again soon, great quality and the £5 scoops are well woth it , i love it , thankyou pinkiessweeties 💓🫶

19 March 2026
Unprompted review
Rated 2 out of 5 stars

I've ordered from here 3 times now

I've ordered from here 3 times now, twice even though online said In stock they have not sent out sour patch kids I've ordered, still saying 44 in stock on website page. Also out of date food in the mystery box's

12 February 2026
Unprompted review
Rated 1 out of 5 stars

Wouldnt bother

I ordered the sour pickle with a bunch of sweets and was given the garlic one. Im pregnant and it was a craving, once i opened it the garlic smelt disgusting and i had to chuck it. Waste of £10 and put me off trying to order again :(

29 January 2026
Rated 1 out of 5 stars

Stock file so out of date .

Stock file so out of date .
Placed order with other items in with postage being high . Item I wanted out of stock but allowed me to purchase and package arrived with item missing . Only made aware of item being a no stock after sending two emails . Won't be using again . Terrible service

26 January 2026
Pinkiessweeties logo

Reply from Pinkiessweeties

Hi Joy,

We’re genuinely sorry for the frustration and disappointment caused - especially when you’d placed an order with other items and paid postage expecting everything to arrive together.

We completely understand how upsetting it is to find an item missing and only be made aware after needing to chase this up. That’s not the experience we want any customer to have.

Since your order, the Tubble Bubblegum you’d ordered has come back into stock, and we did reach out by email to let you know as soon as it became available. We’re also reviewing our stock management and notification process to reduce the risk of this happening again.

Thank you for bringing this to our attention - your feedback helps us improve our systems and service moving forward.

Rated 1 out of 5 stars

Ordered after seeing the TikTok video…

Ordered after seeing the TikTok video showing a large scoop being filled and filling up a large container . The video does not clearly state that this is only a single scoop for £5, which gave the impression that the amount shown was what you receive. The sweets themselves are the same type (maoam stripes /anglo bubbly which are cheap ect.. however the quantity I received is nowhere near what’s shown in the video. After paying £8.99 including postage, I’m disappointed with the value for money. Please be aware before ordering.

5 February 2026
Unprompted review
Pinkiessweeties logo

Reply from Pinkiessweeties

Hi,

Thank you for taking the time to leave your feedback. We’re really sorry to hear that the product didn’t meet your expectations and that you were disappointed with the value for money.

We’d like to clarify that our £5 Candy Scoop is advertised as a single scoop, as stated in the product title and description on our website. The videos shared on social media are intended to show the variety of sweets, rather than the exact quantity that will be received in every order.

Although the content per scoop is random, each scoop is weighed and packed consistently to ensure fairness across all customers.

We appreciate that seeing the product in a video may have given a different impression, and we’ll certainly take your feedback on board to make this even clearer in future content.

Thank you again for sharing your experience - feedback like this helps us improve transparency and customer satisfaction.

Rated 2 out of 5 stars

They weren't that nice...seemed like…

They weren't that nice...seemed like they were older sweets and there was far too many sour and toxic sweets which I did not like. So all in all I won't be ordering anymore

26 January 2026
Pinkiessweeties logo

Reply from Pinkiessweeties

Hi Samantha,

Thank you for taking the time to leave a review. We’re sorry to hear that the sweets didn’t meet your expectations.

All of our £5 Candy Scoops are packed fresh to order using stock that’s rotated regularly, but we understand that flavour preferences — especially when it comes to sour sweets — can vary from person to person.

We really appreciate your feedback, as it helps us review our scoop mixes and ensure we’re offering a good balance for different preferences. If you ever decide to give us another try in the future, we’d be more than happy to help tailor a mix more suited to your preferences.

Thank you again for sharing your thoughts.

Rated 1 out of 5 stars

Didn’t receive order

Didn’t receive order. Was all stocking fillers for Grandchildren. Think parcel may have got lost. However, no response from seller. Tried ringing, emailing, via messenger and signed up to instagram still no response.
Issue still not resolved a month on. No sweets, no refund, no response.

2 December 2025
Unprompted review
Rated 1 out of 5 stars

Very disappointing

Nothing arrived and despite 3 attempts to contact them, 2 email and 1 via Instagram I’ve not had a reply. Wasn’t a huge order but still my hard earned money spent.

22 December 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service....

Amazing service..... I couldn't find what I needed anywhere, but Pinkies had the last ones to be found. Extremely, helpful as I initially made a mistake with the original order which was quickly rectified by Pinkies. Delivery was fast..... perfect experience. With thanks Richard

9 November 2025
Unprompted review
Rated 2 out of 5 stars

£5 scoops- fun but not worth it.

£5 scoops. Ordered five scoops at £25 total + shipping, and got basically a third of that in value. My girls had fun opening them, but the actual sweets content was poor and misleading. Ended up with lots of gum and not much else. It is mystery scoops though- so you do get what you get!
Won't try again.

28 November 2025

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