I’ve used PingPerfect multiple times over the years for different servers, CS:GO, Minecraft, and now CS2 and they’ve always been reliable. What really stands out is their support. Replies are fast, an... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Jacob Bubeer managed to solve the problem I had with my Space Engineers server within minutes, even after admitting to needing to refresh his own mind with the issue at hand. He got the job done!
There is no other company that i can hold to this highest regard! The people, customer support, always doing everything, and i mean taking issues like its their own and solving them. So so happy with... See more
Hi there, So when leaving a review its always difficult to cram in what you find good about a service you are being provided with, so instead ill leave a feedback I put into PingPer... See more
Company details
Written by the company
Game servers from PingPerfect are not just perfect, they are a way of life for us. We have a team of gamers, programmers and network technicians who monitor, tweak and keep keeping us on top of our game and setting us apart from the other providers. We are a premium provider of a great deal of games including, Space Engineers, Medieval Engineers, The Isle, Empyrion, Factorio, StarMade, Life is Feudal etc and have many satisfied customers - PingPerfect doesn't just want you to be happy, we want you to be ecstatic! with our servers. We have a team of dedicated experts on hand to help you with all aspects of your server. All game servers come with free web hosting* which can be used for building your community, sharing stats, downloads and promoting your game server. Our free web hosting facility comes with 5gb storage, 10 gb traffic per month and the industry leading Cpanel to enable you to configure and control with ease. You can also have a sub-domain of PingPerfect.com, giving you a dedicated web presence on a premium web server www.yourname-or-clan.pingperfect.com. If you already have a domain you may also use this. All of our game servers have a minimum of 32gb ram and use the latest Xeon processors to ensure maximum performance and latency. With a network designed for corporate customers and mission critical data delivery, we have the bandwidth many other providers dream of. Our game panel has a custom theme and enables you to control all aspects of the game server, with the ability to start, stop or even reinstall your game server easily and effectively. We also have 24/7 monitoring of your game server to ensure that if it crashes, gets stuck on a map or the performance degrades, our technicians will receive instant notification - customers will also receive notification - we don't hide anything from you. If we have a problem we will tell you about it, and what we are going to do to resolve the problem(s) Our game panel is available on any platform that can handle web pages and we are currently developing custom android / IOS web panels Support is key to any game server provider (GSP) and we don't scrimp on this, we will always endeavour to answer support requests within 30 minutes but it's usually much quicker than this. Our support is provided by tickets which you can track from our billing panel. Responses are also emailed to customers registered email addresses. We are also contactable via Skype, Xfire and Steam. We have a 24 hour money back guarantee. If you're not happy with the game server, we will refund you straight away, no questions asked (unless you want to tell us why). If you are still not convinced, contact us for a FREE 48 hour trial - That's how confident we are that you will love our game servers. Give us a try, you won't regret it - Https://Pingperfect.com
Contact info
Office F1, Beverley Enterprise Centre, Beck View Road, HU17 0JT , Beverly, United Kingdom
- +44 (0) 843 462 0003
- Admin@Pingperfect.com
- pingperfect.com
4.5
Excellent
1K reviews
Replied to 80% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
PingPerfect has good hardware... that all
PingPerfect has good hardware. However the website have broken url (Cannot see network status)
The support making Errors, rebooting servers by errors...
Ticket open for over 45min for a service completly DOWN and no answer AT all.
11 February 2024
Unprompted review
I have used PingPerfect servers for a…
I have used PingPerfect servers for a few years now. The service has always been superb. Any issues raised have always been dealt with extremely fast by their amazing staff. Highly recommended.
8 February 2024
Unprompted review
Fast support response
5 February 2024
Unprompted review
Great help and fast reply
We tried the service with the trial version, Everything was fast and work without any issues.
I needed to contact the support for a setting question and they answered me pretty fast.
The change between trial and normal version worked without any issue aswell.
Perfect !
1 February 2024
Unprompted review
Jacob B quality support
Jacob B. provided quality support in a very timely manner when I ran into issues with performance and ping while also recommending paths forward.
29 January 2024
Unprompted review
ChatGPT would make for better support…
ChatGPT would make for better support staff than what these guys employ. Did not have any ability to read or understand.
25 January 2024
Unprompted review
Reply from PingPerfect
Hi
All our techs are trained on how to answer tickets and resolve issues so I'm sorry that your experience did not live up to our expectations. Could you let me know your ticket number and I can take a look.
Brilliant Service
Had a small issue with Software, ran into a error. I opened a ticket it was answered instantly and fixed extremely fast. Special thanks to Alvin and Jacob.
17 January 2024
Unprompted review
quick and reliable server set up.
quick and reliable server set up.
fast responding support team.
great experience over all.
6 January 2024
Unprompted review
These guys are great
These guys are great. They respond within minutes when you open a support ticket, and the team resolves any issues you might have, no matter what it is. I highly recommend PingPerfect.
5 January 2024
Unprompted review
Rented from them for a few years but I…
Rented from them for a few years but I don't understand why I stayed with them :/ I can't really complain about the response time for tickets. BUT their knowledge in some areas is a disaster. NEVER more ping perfect
3 January 2024
Unprompted review
Reply from PingPerfect
Hi Kund
I've had a look through our recent tickets and cannot see any where we have failed to answer. would you be able to share the ticket number and I can look into this for you.
PingPerfect customer support is top tier
PingPerfect customer support is some of the best I've ever come across. I had a problem with billing over the holidays and they responded to my ticket within an hour and happily resolved my issue. The actual servers are solid, over the last year or so I've not had any issues, and this was across multiple games.
29 December 2023
Unprompted review
They were responsive
They were responsive, effective, and overall were a great help.
19 December 2023
Unprompted review
Great service and support!
Was very quick to respond when i had an issue and got it solved much quicker than any other server hosting company i have ever used.
12 December 2023
Unprompted review
I love this service.
I love this service.
It's stable, for the most part, and when there are issues, the ticket support is second to none. Response times are generally pretty good, and the staff are on the case, knowledgeable, and extremely helpful - so, when you do encounter an issue, you're NOT on your own.
10/10 service so far, a couple of tickets raised (nothing terrible, I might add), and would definitely recommend.
12 December 2023
Unprompted review
Simple to work out and when I need help…
Simple to work out and when I need help I make a ticket and get a reply in minutes. 11/10
1 November 2023
Unprompted review
ABSOLUTELY AMAZING CUSTOMER SERVICE …
ABSOLUTELY AMAZING CUSTOMER SERVICE Marie Ten Hove and McCauley Hallam went absolutely above and beyond i can not recommend this service or their expert help enough
26 October 2023
Unprompted review
Answered my questions quick and…
Answered my questions quick and effectively.
7 October 2023
Unprompted review
Very good customer service...
1 October 2023
Unprompted review
Pingperfect Customer Support was good…
Pingperfect Customer Support was good and fast to get to and fix my sever Support i got was Alvin Singco they did a good job
28 September 2023
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.