Pine Media Broadband Reviews 

Our broadband cable was damaged by animals, and we were left totally disabled! Pine media were immediately contactable and gave me the earliest appointment to have it replaced. The repair was managed swiftly and the engineer was really knowledgeable and kind. He cleaned up afterwards and did a really great job. Even better the cost was included in my monthly fee. I am so pleased with the service we receive !

Really great customer service and prices are fair. Only negative is that the wifi has somewhat regular cases where it drops out, particularly in the evenings. Mostly really good though.

Good service with reliable internet since we joined several years so. Good value and great to use a local company. Recommended.

The customer service was excellent, all my questions were answered quickly via live chat and I was able to pick up a router and be online within an hour of placing my order. The connection has been very fast and the app makes it easy to set up and monitor the WiFi.

Easy process ordering Broadband, had GIG 100 fitted @ £22 per month, 24 month contract with no in contract price rises. Only disappointment was that I was unable to have the router fitted in my upstairs bedroom/office, my property is a semi-detached house and the line in comes from a pole on the opposite side of road, the easiest route from the pole was to this bedroom, the installer said the router had to be fitted in the corner of the downstairs lounge where it now sits on the floor. Internet has now been live for 5 days and everything OK, speed and wifi good.

Internet works fine, but disappointing that messy old copper cables left up when new fibre cable installed. I would anticipate some communication between the relevant telecommunications companies, funded by bill payers, rather than expecting bill payers to do the chasing.

Very easy to switch plans at the time of renewal, the tram were very helpful

Easy setup and great customer service to match.

Sadly having to leave Pine as I’m about to move to an area not serviced by them but if you are able to get Pine I would highly recommend them, they’ve been very helpful during the year and the broadband operates at a good speed also, I remember it being very quick and easy to set up as well, my router was already at the property and took me 5 minutes to get online

Chelsea from Pine Media has also been brilliant both when helping us set up a year ago, and also helping us with closing our account now that we are leaving

Terrific service by Jack in sales and Steve in technical, where actual humans answer the phones within seconds. I already had a connection in the property so was set up within 24 hours. Well done Pine Media

Been with Pine Media for 2 years now and not had a single issue. I've jut renewed for another 2 years at a lower price than I could find at all the major suppliers. I am on the 100Gig full fibre connection and it's the first internet connection I've had that's been faultless for the whole 2 years.

Been with pine media for 3 years and happy with them

Excellent customer service, excellent WiFi, quick and easy set up.

Always excellent customer service.

Only been a customer for a week but so far great. Quick and easy set up, great internet speed. Very helpful and responsive customer service

The process was fairly smooth and email support was constantly in touch to make sure items were going as plan.

Coming back to Pine Media for my WiFi service was a great decision. Their internet speeds are reliable, and what really stands out is their customer support team. Whenever I've had connection issues or needed help with my router settings, they've been immediately available to help. The technicians are knowledgeable and friendly, making the whole experience hassle-free. After trying other providers, it's refreshing to have such responsive service combined with dependable WiFi performance.

We have been with Pine Media since 2021 and have never looked back. Of the few occasions I have had to call customer services I have got through within a minute and spoken to somebody. No long waiting in a queue listening to crap music. I would highly recommend them to anyone wanting blisteringly fast broadband at a great price.

Pine media are great being within the industry it's great to see a company doing so well.. fantastic keep it up

I have an issue with Pine Media and, to be fair, several other broadband providers. I call it the extended service scam. It begins with providing a knowingly underpowered "free" router upon installation. It won't reach very far, just a few yards from the hub, and it won't cope with multiple devices or a higher capacity (e.g. 100+ mbps) download speed. Which I find dishonest if they have contracted to provide that level of service. Their solution to the problem is to offer an extended service higher powered router for an additional charge of iro £10 per month - on top of whatever premium you may already be paying for a higher speed service. Double whammy! You can buy a much better router on the open market for e.g. £50-100 as a one off cost so £10 per month is extortionate imo. However, if you hit any kind of problem, Pine Media will not support a personally owned router, forcing you back to the aforementioned and extortionate extended service.
A "one off" additional installation charge would be much more appropriate than a monthly fee.