They took 5 weeks to arrive and are not true to size or how the photos looked! I am now trying to return and it says website not available!! How do I return? Any advice will be great thanks
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
2 months passed after the order: no delivery, no info on the status, no tracking number, just nothing. Update: Customer service really contacted me the same day and tried to resolve my problem. I... See more
Company replied
Unfortunately bought items from Urban Core. Changed my mind as I felt too much was being spent for what I actually bought so tried to cancel the order multiple times via email. In their policy it st... See more
Company replied
I ordered a dress that didn't quite fit right, but their customer service team was incredibly helpful in resolving the issue. They made sure I got a replacement quickly, and now it fits perfectly. Ver... See more
Company replied
Company details
Written by the company
Welcome to Pinchbox, the heartland of savings.
Contact info
128 City Road, EC1V 2NX, London, United Kingdom
- support@pinchbox.co
- pinchbox.co
2.2
Poor
100 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
AVOID!!!
They took 5 weeks to arrive and are not true to size or how the photos looked! I am now trying to return and it says website not available!! How do I return? Any advice will be great thanks
1 May 2025
Unprompted review
SCAM, don't bother
Unfortunately bought items from Urban Core. Changed my mind as I felt too much was being spent for what I actually bought so tried to cancel the order multiple times via email. In their policy it states you're able to cancel, so long as the order is still being processed which mine hasn't even been started. Those emails have been ignored. Then I saw the Trustpilot reviews and I now sincerely regret ordering from this company. Please cancel my order as I don't agree with your returns policy, I don't want the items, they're too expensive for them to be dropshipped from China, and I'm trying to dispute the charge currently through PayPal.
Update: I've been refunded now, only after making this complaint. Their reply makes it seem like the refund had been processed when I had written my comment. The reality is I was being ignored until I wrote this Trustpilot review. Anyone looking to buy should heed the warnings of other reviews.
23 February 2025
Unprompted review
Reply from Pinchbox
Hi Paris,
Thank you for reaching out. We sincerely apologize for any frustration you’ve experienced.
Upon checking, we can confirm that your order has already been refunded.
We appreciate your feedback and are always looking for ways to improve our service. If there’s anything else we can assist you with, please don’t hesitate to reach out.
SCAM
SCAM - no response from emails, Just generic auto response
purchased item off ubran core - purchased item 5th Jan - delivery date 14th Jan - checked on the 15th and still not sent!
thanksfully paid via paypal so they can get the money back off them
16 January 2025
Unprompted review
Reply from Pinchbox
Hi Jonny,
Thank you for your feedback, and we sincerely apologize for the experience you've had.
Upon checking, we’ve already processed a full refund for your order.
We’re truly sorry for any inconvenience caused and appreciate your patience and understanding. If there’s anything else we can assist you with, please don’t hesitate to let us know.
Useless Absolutely terrible customer service.
Absolutely terrible customer service.
Never reply to my emails.
Trying to return an item and still waiting to find out how!!
Would never recommend or use in the future.
9 January 2025
Unprompted review
Reply from Pinchbox
Hi Jane,
Thank you for reaching out, and we truly apologize for the frustration you've experienced.
We’ve already processed your refund for the order, and our customer service team will be reaching out to you shortly with the details on the return label and the next steps.
We appreciate your patience, and please feel free to contact us if you have any further questions or concerns.
Don’t spend your money there, it is a scam
A HORRIBLE SERVICE AND EXPERIENCE IT IS A SCAM, DONT SPEND YOUR MONEY THERE! The help team is not responding, they are ignoring their customers and robbing them for money.
Haven’t received a package for over a month! It is a scandal, once I get my package and get a refund I will remove the review.
UPDATE: The company's comment below is inaccurate since my address has been correct from the beginning. It is just a device used by them to prolong the delivery process and finally never deliver your package.
10 November 2024
Unprompted review
Reply from Pinchbox
Hi Klara,
Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you've experienced.
After reviewing your case, our customer service team has informed you that your package was returned to us due to an incorrect address. We are currently waiting for the updated tracking number to ensure your package is re-shipped as quickly as possible.
We understand your frustration and assure you that we are actively working to resolve this issue. Please rest assured that we will follow up with you directly once we have further updates.
We value your satisfaction and appreciate your patience during this process. If you have any additional concerns, please don’t hesitate to contact us directly.
I have sent the order back more than a…
I have sent the order back more than a month ago and have not received my money yet.
Update: as of December 7th still no refund.
23 November 2024
Unprompted review
Reply from Pinchbox
Hi Agnes,
Thank you for sharing your feedback, and we sincerely apologize for the delay in processing your refund.
Upon reviewing your case, we can confirm that your refund has already been processed. We understand your frustration and apologize for any confusion or inconvenience this may have caused. Our team is actively working to ensure that any remaining issues are resolved promptly.
If you have any further questions or concerns, please don’t hesitate to reach out. We’re here to assist you and ensure everything is properly addressed.
Thank you for your understanding!
Scam / do not order
Product is not as per the images. It too a very long time to come. Was way too big and impossible to return. Do not waste your money on this rubbish
30 September 2024
Unprompted review
Reply from Pinchbox
Hi Nick,
Thank you for sharing your feedback. I’m sorry to hear that the product didn’t meet your expectations. We strive to provide accurate product descriptions and photos, and I apologize for any inconvenience caused.
I want to assure you that we’ve already processed the refund for your order. If you have any further questions or concerns, please don’t hesitate to reach out—we’re here to assist you.
Thank you for bringing this to our attention, and we appreciate your understanding.
It fits.
I wanted a red top to go with a pair of jeans. It’s good color. Washed up nice without bleeding. Fits.
14 September 2024
Unprompted review
Very comfortable material
Very comfortable material, great quality!
13 September 2024
Unprompted review
Good Service
Dealing with customer service was good. They solved by sizing issue and got a replacements sent out.
13 September 2024
Unprompted review
Most items I received were of good…
Most items I received were of good quality, but there were a few sizing issues. Customer service made it easy to get the correct sizes.
11 September 2024
Unprompted review
Pinchbox is a legitimate site
I've bought from them before and the item was as described. Sometimes delivery takes some time but they always respond to my emails when I had any issues. Thanks Sarrah
6 September 2024
Unprompted review
Will buy again
Before placing my order, I noticed some negative reviews, but I had a great experience with the company.
9 September 2024
Unprompted review
Great for Gifts
I bought a few items as gifts after being so pleased with my own purchases and I appreciated the replacement policy in case sizing wasn't quite right.
4 September 2024
Unprompted review
Bought a jacket
I bought a jacket for my family member and it was great value for the price.
3 September 2024
Unprompted review
Reply from Pinchbox
Hi J,
We are sincerely grateful for your 5-star review. Knowing that you had a positive experience with our jacket brings us immense joy. Thank you for being a valued customer, and we're excited about the opportunity to serve you again.
Awful quality
Order arrived after a month or longer. Fault top with a hole missing for the laces and the existing holes are two small for the lace to even loop through. Meaning the item is completely in wearable. Have been unable to contact anyone to request a refund. Very disappointed
30 August 2024
Unprompted review
Reply from Pinchbox
Hi Jessica,
Thank you for your feedback. I'm really sorry about what happened with your order. We stand by our quality and want to ensure you get something you will LOVE. Don’t worry, we’re on it and will fix it ASAP. Upon checking, our amazing customer service team has already responded to your email, so please kindly check your inbox. Thank you, and let me know if there is anything else I can assist you with.
I had a great experience
I had a great experience. My products arrived well and I needed to make a return, which was very smoothly handled by the Customer service. Nice staff and I am happy with my purchase. I'd definitely buy from Pinchbox again. Thanks Sarrah & team for the great service.
26 August 2024
Unprompted review
Reply from Pinchbox
Hi Thaís,
We want to express our gratitude for your positive 5-star review. Your feedback is incredibly valuable to us. We're delighted to have provided you with a great experience. Thank you for being a valued customer, and we look forward to your continued satisfaction with our products.
Extremely long delivery
2 months passed after the order: no delivery, no info on the status, no tracking number, just nothing.
Update:
Customer service really contacted me the same day and tried to resolve my problem. I was ready to wait longer in case of any transparency on the delivery timings. However, the shop wasn't able to provide me such information and processed the refund. Money came back to my bank account fast, it took 3 days.
I increased the rate from 1 to 2 stars due to this communication, but cannot evaluate pinchbox higher and recommend it. I didn't get my order after all and the company paid attention to the delivery issue only after my negative review.
9 August 2024
Unprompted review
Reply from Pinchbox
Hi Ksenia, your feedback means a lot to us, and I'm genuinely sorry about the issues with your order. We take immense pride in our service and product quality and want nothing more than for you to love your purchase. Rest assured, we're already working to resolve this for you as quickly as possible. Our incredible customer service team will be in touch with you shortly. If you need anything else in the meantime, please don't hesitate to let us know. Your satisfaction is our priority!
Ordered 1 month ago
Ordered 1 month ago, the order hasn’t been shipped yet. After many emails in wich they kept delaying giving me a tracking they simply not answered anymore. The order never arrived nor i got a refund.
5 August 2024
Unprompted review
Reply from Pinchbox
Hi Andra, thank you for your feedback, and we sincerely apologize for the inconvenience you've experienced. Upon checking, our customer service team has been in contact with you regarding the status of your order, and we deeply regret that this situation has caused frustration. We want to assure you that we are committed to resolving this issue as quickly as possible. If you would consider removing your Trustpilot review, we would greatly appreciate it, as we are actively working to resolve your case. Your satisfaction is our priority, and we are here to assist you in any way we can. Thank you for your understanding, and we look forward to resolving this matter promptly.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.