Pilgrim Reviews 40

excellent patience and flexibility with all the modifications and changes i requested (and i requested a lot). they were fair with the necessary modifying of the costs.
they delivered exactly what they said they would. timing was important and again, they delivered.

Everything was so well organized and the accommodations were appropriate and the luggage transfer was all completed efficiently. I did feel that Pilgrim was attentive and available to assist.

I strongly advise against using this company. They provide no real service beyond booking hotels, which they choose without letting you know the details beforehand. You end up paying about three times what it would cost to book it yourself! They don’t handle any special requests or offer additional help beyond what you could do independently. Additionally, there’s still a misleading error on their website that caused me to believe I was booking a service that was not included. This lack of transparency has been extremely frustrating.

Camino pilgrims and Spanish authorities should be aware of the malpractices employed by Pilgrim.es
They charged us €132 daily for an 11 day package tour and placed us in accommodation that costs from €50 to €60 Alberques! Whilst booking.com charges 15% on bookings, Pilgrim.es charges more than twice for most of the bookings!
When we booked a package through Pilgrim.es, they made us pay the deposit in January, booked the accommodation for us but refused to provide us with the list of accommodation until after we made the final settlement. It is then that you realise that Pilgrim.es charged us a daily rate of a 4 star hotel but placed us in Pensione/Alberques of €50 charge per day including breakfasts.
That is the service you get from Pilgrim.es
And it is no use trying to talk to them, because they come up with nice words but no action or remedies. They just keep hold of what they manage to take from you.
We have experienced how Pilgrim.es is a disservice to the efforts of the Spanish government, regional and municipal authorities, the church, NGOs and volunteers who spend so much energy to promote the Camino di Santiago paths.
Possible future Camino pilgrims just be aware of this malpractice.