Super quick response to a return query. Very helpful when liaising between myself and the company where the item was purchased through, if it wasn’t for a pigsback customer service rep I would never h... See more
Company replied
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See what reviewers are saying
My first time using this company. I bought an emperor size mattress - not a commonly available size so I was very pleased to find it on pigsback, at a really good price. Very pleased with the produ... See more
Company replied
Having chosen to spend a night in Cork, I paid pigsback in full on the 24th Oct. Am disappointed at not having recieved the confirmation voucher. My disappointment is compounded with a refusal on the... See more
Company replied
I have been dealing with pigsback for several years now & I have to say they are one of the most helpful companies, always there to help & advise & ready to sort out any issues. They take responsibil... See more
Company replied
Company details
Written by the company
Since 2000 Pigsback.com has been the destination marketplace for Ireland's best offers in premium short breaks, dining, beauty, golf, leisure and goods. We work with Ireland's best hotels, hospitality and leisure merchants who have been selling exclusive offers through Pigsback.com for nearly 20 years. Pigsback.com also operates a marketplace for goods (delivered to your door) in its Gifts & Shopping category, where approved merchants offer our members thousands of great value trending deals. At Pigsback.com, we pride ourselves on our service culture, encapsulated in our 5-Point Promise. Whenever a merchant or offer isn't living up to what was promised, we're there to intervene with merchants on behalf of members. We employ just over 18 people in our HQ in Dublin, with representatives around the country.
Contact info
151, The Masonry Suite 201/202, 156 Thomas St, Dublin 8, , D08 PY5E, Dublin, Ireland
- helpdesk@pigsback.com
- pigsback.com
Terrible service
Terrible service. Purchased an item in November for Christmas and it never arrived. Every time I contact customer services I keep getting asked to wait and wait and wait.
Have requested a refund on a number of occasions for the item purchaed and keep getting put off, so effectively they have taken my money and not supplied anything and will not refund me.
Avoid as they are not worth the hassle
15 November 2022
Unprompted review
Reply from Pigsback
Hi Andy,
Thank you for taking the time to leave a review.
We are very sorry to hear about the issues surrounding your order. We have requested some further information so we can review this.
*UPDATE*
Thank you for the further information. Upon review, we can see you have not been in contact with our customer support team and only the seller. I am very sorry you have not received your order.
Our Customer Service Manager has now issued you with a full refund for your order. Funds will appear back on your card in 3-5 working days.
Once again, we are very sorry your order was not delivered and do apologise for the level of service you have received from our seller.
If you wish to speak to our customer service team, please feel free to contact them on helpdesk@pigsback.com.
Kind Regards
Pigsback.com Team.
Really poor after sales service
Really poor after sales service. I should have checked reviews from other customers before putting through our order for Emma mattress. Nearly has month has gone and still no sign of it. Frustated and fed up with the multiple emails to support without any constructive response with a possible delivery date. Potential customers, please avoid Pigsback and just buy directly from the seller. The hassle and headache between a normal job is not worth the savings made.
Edit: Pigsback.com contacted me to remove my review. Even though the product was purchased by my husband, I am entitled to submit my opinion and feedback purchased from any service provided on an open forum which impacts me or my household. I refuse to change my review until a full refund or status is provided. Please note that today is 29th day since the order was placed without any update.
26 January 2023
Unprompted review
Reply from Pigsback
Hi Saoly,
Thank you for taking the time to leave a review.
We are very sorry to hear about the issues surrounding your order. We have requested some further information so we can review this.
*UPDATE*
Thank you for further information. We can see this order has already had a review left for it under the same Voucher Code. We would appreciate if you could remove this review as it is unfair to use multiple accounts to leave a review on the same order.
We are more than happy to help you and I can see our Customer Service Manager has already been in contact with explaining the situation surrounding your order. We understand your frustration and appreciate if you could allow our team to resolve this with you.
Please note, we ask to allow up to 28 days for this order to be delivered. If this is not failed within this time, we will be happy to have a replacement of a refund issued.
Kind Regards
Pigsback.com Team.
Very poor after sales service
Very disappointed with the after sales service. No valid phone number available to jump on a call to request support. No ETA as to when support emails will be answered. So you are in reality relying on your luck that the product you buy will be delivered. Bought Emma bed and mattress on 27/01 with an estimated delivery date of 15/02. Raised a support query on 16/02 - was asked to wait until 20/02 (which I did), when I followed up after 20/02, there is just silence. NO update, and no way of finding out whether I will be getting the product or not. Stay clear from such deals - they are just too good to be true. Oh, BTW, went to Emma Sleep directly for assistance and they clearly mentions that since I bought the product via Pigsback, any queries will be dealt by Pigsback.
16 February 2023
Unprompted review
Reply from Pigsback
Hi Sandeep,
Thank you for taking the time to leave a review.
We are very sorry to hear about the issues surrounding your order. We have requested some further information so we can review this.
*UPDATE*
Thank you for further information. We can see this order has already had a review left for it under the same Voucher Code. We would appreciate if you could remove this review as it is unfair to use multiple accounts to leave a review on the same order.
We are more than happy to help you and I can see our Customer Service Manager has already been in contact with explaining the situation surrounding your order. We understand your frustration and appreciate if you could allow our team to resolve this with you.
Please note, we ask to allow up to 28 days for this order to be delivered. If this is not failed within this time, we will be happy to have a replacement of a refund issued.
Kind Regards
Pigsback.com Team.
I had failed to renew my voucher as the…
I had failed to renew my voucher as the Spa in the Killaloe hotel would not call me back after leaving about 5 messages on the answering machine and an email and talking to the receptionist in the hotel to see if they could help
Courtney kindly gave me a voucher to use in Pigs Back again after cancelling my treatment voucher
It was much appreciated
17 February 2023
Unprompted review
Reply from Pigsback
Hi Corla,
Thank you for taking the time to leave a review.
We are delighted to hear you are happy with our service.
Let us know if we can help you with anything else.
Fast efficient service good…
Fast efficient service good understanding & easy to contact v
20 February 2023
Unprompted review
Reply from Pigsback
Hi Marie,
Thank you for taking the time to leave a review.
We are delighted to hear you are happy with our service.
Let us know if we can help you with anything else.
Thanks Pigsback!
Easy to use. Excellent service. Great back-up if there's a problem. I must commend Courtney who dealt with my query for her courtesy, professionalism & her help. Therese Conneely.
13 February 2023
Unprompted review
Reply from Pigsback
Hi Therese,
Thank you for taking the time to leave a review.
We are delighted to hear you are happy with our service.
Let us know if we can help you with anything else.
Kind Regards
Pigsback.com Team!
Courtney was brilliant dealing with…
Courtney was brilliant dealing with issues
13 February 2023
Unprompted review
Reply from Pigsback
Hi there,
Thank you for taking the time to leave a review.
We are delighted to hear you are happy with our service.
Let us know if we can help you with anything else.
Kind Regards
Pigsback.com Team!
Pig’s back customer service was…
Pig’s back customer service was exceptional and so helpful
10 February 2023
Unprompted review
Reply from Pigsback
Hi Ellen,
Thank you for taking the time to leave a review.
We are delighted to hear you are happy with our service.
Let us know if we can help you with anything else.
Kind Regards
Pigsback.com Team!
Recently received an orthopaedic …
Recently received an orthopaedic mattress and very happy with the quality and price. Delivery time was very quick. Very friendly, helpful customer service and quick response. Had no problem getting my refund request accepted for an accidental purchase I made. I strongly recommend the Pigs Back.com.
30 January 2023
Unprompted review
Reply from Pigsback
Hi Selina,
Thank you for taking the time to leave a review.
We are delighted to hear you are happy with our service.
Let us know if we can help you with anything else.
Dealing with customer services after I…
Dealing with customer services after I had made a mistake, was surprisingly easy the next day I was refunded no fuss. Usually (3-5 ) working days ....Then to follow up and email to ask if everything was satisfactory .......
This company know how to keep loyal customers.
26 January 2023
Unprompted review
Reply from Pigsback
Hi Jacqueline,
Thank you for taking the time to leave a review.
We are delighted to hear you are happy with our service.
Let us know if we can help you with anything else.
I dealt with Courtney
I dealt with Courtney. She was very helpful and resolved my problem very quickly.
20 January 2023
Unprompted review
Reply from Pigsback
Hi Agnes,
Thank you for taking the time to leave a review.
We are delighted to hear you are happy with our service.
Let us know if we can help you with anything else.
Kind Regards
Pigsback.com Team.
Easy to navigate,great savings to be…
Easy to navigate,great savings to be made, customer service is very swift with resolving any issues
12 January 2023
Unprompted review
Reply from Pigsback
Hi Mullen,
Thank you for taking the time to leave a review.
We are delighted to hear you are happy with our service.
Let us know if we can help you with anything else.
Kind Regards
Pigsback.com Team.
Sorry for making a wrong comment…
Sorry for making a wrong comment earlier. I am very much satisfied with the mattress after opening it . Thank you.
13 January 2023
Unprompted review
Reply from Pigsback
Hi Pippu,
Thank you for taking the time to leave a review.
We are delighted to hear you are happy with the product.
Let us know if we can help you with anything else.
Kind Regards
Pigsback.com Team.
Great price and quick delivery
Great price and quick delivery. Highly recommended
30 November 2022
Unprompted review
Reply from Pigsback
Hi Anna,
Thank you for taking the time to leave a review.
We are delighted to hear you are happy with our service.
Let us know if we can help you with anything else.
Kind Regards
Pigsback.com Team.
Orders lost in transit, twice!!
I ordered products on 30th November 2022 via Pigsback. They were from 2 different companies. They were both due to arrive before Christmas. Unfortunately, neither order arrived. I've been emailing pigsback and the companies through the 'contact the seller' option on pigsback but still, do not have clarification on when my orders will arrive. The last update I got from one of the companies on 21st December said they had shipped the products and they would be with me soon. Its now 9th January and they have not replied since to say where my order is or if they are sending a replacement. The other company said my order was lost in transit and they are sending a replacement. The tracking number they have given me has no information on it, so again I don't know where this order is or when it will arrive. I've been emailing pigsback customer service alot and they do reply fairly quickly but after 6 weeks of back and forth, I still don't have any of the products I ordered. They were supposed to be Christmas gifts, so it's very disappointing
9 January 2023
Reply from Pigsback
Hi Siobhan,
Thank you for taking the time to leave a review.
We are very sorry to hear about the issues surrounding your order. We have requested some further information so we can review this.
Kind Regards
Pigsback.com Team.
Hotel voucher
Got a present of a hotel voucher, booked it and then a hospital appointment arrived for the same time.
I got in touch with Pigsback and Courtney advised I contact the hotel and get a cancellation email.
Sent it on to Courtney and our voucher was reset to book again when we could travel.
From the first email I felt I was been looked after, and it was resolved quite quickly.
Thanks again to Courtney at Pigsback.
30 December 2022
Unprompted review
Reply from Pigsback
Hi Susann,
Thank you for taking the time to leave a review.
We are delighted to hear you are happy with our service.
Let us know if we can help you with anything else.
Hotel cancellation due to health issue.
Prompt response when contacted with issue and allowing for holiday period, problem resolved to my satisfaction.
3 January 2023
Unprompted review
Reply from Pigsback
Hi James,
Thank you for the Review.
We are delighted to hear you are happy with our service.
Let us know if we can help you with anything else.
Kind Regards
Pigsback.com Team.
Scratched broken kids tablet
Received a kids tablet which was scratched when received and does not work because I can't download YouTube kids or any other application on it. A huge mistake ordering from that site and the seller from the site is JJ it says. Never again will I allow myself to order from that site. Soon disappointed to spend money on something that is scratched when just received and does not work.
23 December 2022
Unprompted review
Reply from Pigsback
Hi Sinead,
Thank you for taking the time to leave a review and replying to our request for further information.
We can see you have not contacted our Customer Service team with the details you provided upon our request.
Please reach out to our Customer Service team at helpdesk@pigsback.com, and a member of our team will be more than happy o assist you with this issue.
Kind Regards
Pigsback.com Team.
I ordered a hair curler and it never…
I ordered a hair curler and it never got delivered. I emailed them and did were no help at all to me. Then I asked for a refund and they just stopped emailing me back. I would not trust this website at all. Terrible experience
27 December 2022
Unprompted review
Reply from Pigsback
Hi James,
Thank you for your feedback.
I am very sorry to hear you have not received your order and we do apologies for inconvenience and stress this may have caused.
I have asked our Customer Service Manager to reach out to you with an update on your order for you.
Kind Regards
Pigsback.com Team.
So disappointed with Pigsback
So disappointed with Pigsback. I ordered an item at the end of November in plenty of time for Christmas. I received an email saying it was on the way about two weeks later. Never arrived. I emailed Pigsback and the seller several times. No response.
Just found out by chance I’ve been refunded my money on Christmas Eve without any notification from either Pigsback or the seller, leaving me with no time to buy a replacement item. I won’t be buying anything from Pigsback again
24 December 2022
Unprompted review
Reply from Pigsback
Hi Maureen,
Thanks for taking the time to leave a review.
We are very sorry to hear you did not receive your order from our seller. We do apologise for this inconviencde.
I can see that our Customer Service team got back to you on the 22nd to provide you with a refund as it had been over 30 day since you placed the order with the seller. They also notified you of this via the ticket you opened with us and via a refund notification email.
We are sincerely sorry for the inconveniences you have faced during this order and we fully understand your frustration with this matter.
Rest assured that we will continue working hard to ensure that you receive your order and to minimise the chances of any delays like this occurring again for your future packages.
Kind Regards
Pigsback.com Team
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