Super quick response to a return query. Very helpful when liaising between myself and the company where the item was purchased through, if it wasn’t for a pigsback customer service rep I would never h... See more
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My first time using this company. I bought an emperor size mattress - not a commonly available size so I was very pleased to find it on pigsback, at a really good price. Very pleased with the produ... See more
Company replied
Having chosen to spend a night in Cork, I paid pigsback in full on the 24th Oct. Am disappointed at not having recieved the confirmation voucher. My disappointment is compounded with a refusal on the... See more
Company replied
I have been dealing with pigsback for several years now & I have to say they are one of the most helpful companies, always there to help & advise & ready to sort out any issues. They take responsibil... See more
Company replied
Company details
Written by the company
Since 2000 Pigsback.com has been the destination marketplace for Ireland's best offers in premium short breaks, dining, beauty, golf, leisure and goods. We work with Ireland's best hotels, hospitality and leisure merchants who have been selling exclusive offers through Pigsback.com for nearly 20 years. Pigsback.com also operates a marketplace for goods (delivered to your door) in its Gifts & Shopping category, where approved merchants offer our members thousands of great value trending deals. At Pigsback.com, we pride ourselves on our service culture, encapsulated in our 5-Point Promise. Whenever a merchant or offer isn't living up to what was promised, we're there to intervene with merchants on behalf of members. We employ just over 18 people in our HQ in Dublin, with representatives around the country.
Contact info
151, The Masonry Suite 201/202, 156 Thomas St, Dublin 8, , D08 PY5E, Dublin, Ireland
- helpdesk@pigsback.com
- pigsback.com
Thank you Courtney,I received my Coupon…
Thank you Courtney,I received my Coupon and it did not say large on it,Courtney sorted it no problem,Regards Kay
10 October 2022
Unprompted review
Reply from Pigsback
Thanks for taking the time to leave a review, Kay.
We're delighted to hear you're happy with the service.
If you need anything else, please do let us know.
I needed to cancel a booking and…
I needed to cancel a booking and Aisling made it so easy for me. She answered every email and organised my credit. I would give Aisling 5 stars all the way. A pleasure. Martina O Connor
5 October 2022
Unprompted review
Reply from Pigsback
Thanks for taking the time to leave a review, Martina.
We're delighted to hear you're happy with the service.
If you need anything else, please do let us know.
Request assistance booking on line
I was a bit unsure about what I was selecting on the website so I mailed helpdesk for assistance at 10.00 o clock at night. Early the next morning I had a reply that clarified the position completely.
You will not get better than that.
5 October 2022
Unprompted review
Reply from Pigsback
Thanks for taking the time to leave a review, Eugene.
We're delighted to hear you're happy with the service.
If you need anything else, please do let us know.
I had a change of plans for a hotel…
I had a change of plans for a hotel booking and Pigsback Support was very quick and efficient. Changes sorted in a matter of hours. Would recommend.
5 October 2022
Unprompted review
Reply from Pigsback
Thanks for taking the time to leave a review, James.
We're delighted to hear you're happy with the service.
If you need anything else, please do let us know.
Love dealing with pigsback very prompt…
Love dealing with pigsback very prompt at getting back if you ever have an issue with anything,we buy alot of hotel breaks which are great to get ,never any problem x
17 September 2022
Unprompted review
Reply from Pigsback
Thanks for taking the time to leave a review, Yvonne.
We're delighted to hear you're happy with the service.
If you need anything else, please do let us know.
I had bought two vouchers for a hotel…
I had bought two vouchers for a hotel by mistake and I contacted pigs back through the help button and was told that I'll get my refund for the voucher that I don't need. Very quick response. Thanks Courtney 👍
4 October 2022
Unprompted review
Reply from Pigsback
Thanks for taking the time to leave a review, Des.
We're delighted to hear you're happy with the service.
If you need anything else, please do let us know.
Excellent customer support
Excellent customer support - especially Aisling !
3 October 2022
Unprompted review
Reply from Pigsback
Thanks for taking the time to leave a review, Lorraine.
We're delighted to hear you're happy with the service.
If you need anything else, please do let us know.
Great service
Great service. I had an issue with a expired hotel voucer on behalf of my mum, I tried calling as I had done previously but was redirected to emails only which turned out to be even better as I had a response within minutes and a papertrail of confirmation. Lovely girl Courtney | Customer Services Manager | Empathy Marketing Ltd couldn't have been any more helpful and understandin with the situation
22 September 2022
Unprompted review
Reply from Pigsback
Thanks for taking the time to leave a review, Aoife.
We're delighted to hear you're happy with the service.
If you need anything else, please do let us know.
Excellent customer service
Excellent customer service. I received a prompt response to my refund request. Thank you.
21 September 2022
Unprompted review
Reply from Pigsback
Thanks for taking the time to leave a review, Haydee.
We're delighted to hear you're happy with the service.
If you need anything else, please do let us know.
Value for money and great customer service after sale
I have been using the short break for sometime now and I am very happy with the offers. True offers, value for money, wonderful hotels. And Pigsback were there to help whenever I needed something
27 September 2022
Unprompted review
Reply from Pigsback
Thanks for taking the time to leave a review, Chrysi.
We're delighted to hear you're happy with the service.
If you need anything else, please do let us know.
Quick response empathy marjeting
I needed to change a hotel reservation, git a very quick and clear response from empathy marketing. Request was completed efficiently
22 September 2022
Unprompted review
Reply from Pigsback
Thanks for taking the time to leave a review, Colette.
We're delighted to hear you're happy with the service.
If you need anything else, please do let us know.
Excellent and enjoyable experience
Such friendly and helpful staff and a great reliable site to use.Lots of value and great competitions too!!!
22 September 2022
Unprompted review
Reply from Pigsback
Thanks for taking the time to leave a review, Francesca.
We're delighted to hear you're happy with the service.
If you need anything else, please do let us know
Customer service
Excellent customer service from Aisling, very prompt & efficient. Appreciated.
21 September 2022
Unprompted review
Reply from Pigsback
Thanks for taking the time to leave a review, PM.
We're delighted to hear you're happy with the service.
If you need anything else, please do let us know.
I could nt avail of the original offer…
I could nt avail of the original offer as the dates didnt suit. The help desk was quick , kind and efficient in replying to my difficulty, and offered a discounted voucher at a very rate.
thanks a lot
21 September 2022
Unprompted review
Reply from Pigsback
Thanks for taking the time to leave a review, Margaret.
We're delighted to hear you're happy with the service.
If you need anything else, please do let us know.
Reply from Pigsback
Thanks for taking the time to leave a review, Stephen.
We're delighted to hear you're happy with the service.
If you need anything else, please do let us know.
Excellent Service
Always the best value to be got on pigsback especially for hotel breaks. Customer Service is one of the best I have ever been in contact with. Always so friendly and extremely helpful. Response is always very quick and query is always resolved.
21 September 2022
Unprompted review
Reply from Pigsback
Thanks for taking the time to leave a review, Tara.
We're delighted to hear you're happy with the service.
If you need anything else, please do let us know.
Wish I could rate higher
Wish I could rate higher. Brilliant customer service. I had an issue with a booking that was entirely my own fault and the Agent Ashley went above and beyond to explain the error and provide me witha step by step procedure on how to book my hotel stays. All booked and confirmed now and will have a drink toasted to Ashleigj when we get there. Top marks!!
21 September 2022
Unprompted review
Reply from Pigsback
Thanks for taking the time to leave a review, Marie.
We're delighted to hear you're happy with the service.
If you need anything else, please do let us know.
Had a problem with seller but pigback…
Had a problem with seller but pigback went above and beyond to sort it out wouldn't have got a satisfactory outcome without them
1 September 2022
Unprompted review
Reply from Pigsback
Thanks for taking the time to leave a review, Celia.
We're delighted to hear you're happy with the service.
If you need anything else, please do let us know.
GreAt help with my own mistake when…
GreAt help with my own mistake when ordering watches. Got back to us soon and helped me as I never used pigsback.
19 September 2022
Unprompted review
Reply from Pigsback
Thanks for taking the time to leave a review, Aideen.
We're delighted to hear you're happy with the service.
If you need anything else, please do let us know.
Great company
Great company, very helpful and knowledgeable staff. Very quick response to an issues you may have
16 September 2022
Unprompted review
Reply from Pigsback
Thanks for taking the time to leave a review, Sinead.
We're delighted to hear you're happy with the service.
If you need anything else, please do let us know.
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