Piddle Patch Reviews 396

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the excellent service and highly responsive customer support, noting the ease of managing subscriptions and the helpfulness of the team. Many people found the subscription service convenient and reliable, appreciating the consistent delivery and the overall quality of the product. However, some customers expressed dissatisfaction with the product's quality, mentioning issues like bald patches, dryness, and the grass dying quickly. A few people also reported that their puppies did not take to the patch, citing issues with size, smell, or the presence of bugs. Additionally, some reviewers experienced poor customer service, describing replies as unhelpful or robotic, and faced problems with delivery.

What people talk about most

Product

Consumers find the product to be ambiguous. Many reviewers praise the Piddle Patch as a great solution for... See more

Quality

Customers had ambiguous experiences with quality. While some reviewers praise the high quality of the grass... See more

Service

People report positive experiences with the service. Many customers praise the excellent customer service and... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the team as kind, helpful,... See more

Subscription

Customers consistently note positive experiences with subscription. Reviewers highlight the convenience of... See more

Based on these reviews

Rated 5 out of 5 stars

Looks good I ordered on a subscription in preparation for my new puppy who arrives tomorrow (Tuesday). The patch arrived on Saturday and I have been misting it and have it in the one place I can ac... See more

Company replied

Rated 5 out of 5 stars

The piddle patch has been absolutely key to us toilet training our new pup in a flat. It’s worked an absolute charm and taken all the stress out of having to do multiple trips in the lift and worrying... See more

Company replied

Rated 5 out of 5 stars

I've been using Piddle Patch since bringing home my puppy almost a year ago. The grass is consistently good quality and customer service is always very helpful. It's easy to switch shipment dates or p... See more

Company replied

Rated 5 out of 5 stars

Can’t fault the Piddle Patch product and team! We have had a weekly delivery for the last two years which has give our dogs the freedom of a ‘balcony toilet’ for those late night toilet breaks (and... See more

Company replied


Company details

  1. Pet Store

Written by the company

The UK's First and only soil-free, real grass dog toilet for house-training puppies and apartment dwelling dogs.


Contact info

4.1

Great

TrustScore 4 out of 5

396 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 77% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

The piddle patch is a LIFESAVER

The piddle patch is a LIFESAVER! After even a day our puppy was so much more confident using it over her puppy pads and honestly don’t know what we would have done without it living in a London apartment!

31 October 2022
Unprompted review
Piddle Patch logo

Reply from Piddle Patch

Hi,

We are so glad to hear how helpful Piddle Patch has been for you, and what a positive experience you have had using it.

Thank you for the wonderful review!

Kind regards,
Sarah

Rated 5 out of 5 stars

Happy with it

Responsive, reliable, good product. It really helped us manage our puppy training, worth it in my view.

28 October 2022
Unprompted review
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Reply from Piddle Patch

Hi Gill,

We are so glad to hear about your positive experience with Piddle Patch.

Thank you so much for your review!

Wishing you all the best for the future,
Sarah

Rated 2 out of 5 stars

A bit too small for my jack Russell

A bit too small for my jack Russell.
We live in a town house and although he has 2-3hrs a day exercise it seemed perfect for those little moments when i know he needed to pee, ie if we’re up late etc.
He took to it really well and we rewarded him when he used it.
It’s just too small so we won’t be pursuing the subscription. It’s such a shame.

1 October 2022
Unprompted review
Piddle Patch logo

Reply from Piddle Patch

Hi Laura,

Thank you for your feedback.

Each Piddle Patch is 66 x 48 cm and weighs approximately 6 kg. The weight of each Piddle Patch can fluctuate depending on the amount of water content in the grass. 

We tested a larger size Piddle Patch but the challenge is that it becomes very heavy to lift and carry, and to remove and dispose of when it’s time to replace it with a new Piddle Patch.

What works best is to put two Piddle Patches together to create the extra space you’re looking for, and to swap out each Piddle Patch individually as necessary. This also allows you to rotate the grass if your dog prefers using one area in particular and to only replace Piddle Patches as needed, instead of the whole unit.

We are really glad to hear that your dog took to their Piddle Patch well though!

We wish you all the luck in finding a toilet solution that works for you and your dog.

Kind regards,
Sarah

Rated 5 out of 5 stars

Edgar loves it

Edgar loves it! Is a life saver when you live in an apartment

10 October 2022
Unprompted review
Piddle Patch logo

Reply from Piddle Patch

Hi Chiara,

We are so happy to hear that Edgar loves Piddle Patch!

Thank you for sharing your Piddle Patch experience.

Kind regards,
Sarah

Rated 5 out of 5 stars

Great product which helps manage elderly dogs

We are so grateful to Piddle Patch for it's excellent product and super customer service. We needed a fast effective solution for our elderly dog that was losing mobility and struggling to maintain a regular toilet schedule. I ordered a number of Piddle Patch starter kits (as she is a medium sized dog), and recreated her a real grass experience on the balcony. It was an immediate success and we had no accidents due to piddle patch! The customer service is also excellent and they were able to accommodate faster delivery when slots were available. Highly recommend!

3 October 2022
Unprompted review
Piddle Patch logo

Reply from Piddle Patch

Hi Melanie,

We are so glad to hear that you have been so happy with your Piddle Patches and the customer service provided.

Thank you for the wonderful review and for sharing your Piddle Patch experience!

Wishing you all the best for the future,
Sarah

Rated 5 out of 5 stars

Toilet Training new Puppy

Got this for my new puppy. I was actually amazed at how well he has taken to it. Got him on Sunday and by the Monday he was using it all the time and he didn’t need much encouragement. I have a garden but no real grass and didn’t want him using the bit of artificial grass I have. He is an cavapoo so is small and the piddle patch is the ideal size for him. All I can say is amazing.

2 October 2022
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Reply from Piddle Patch

Hi Wendy,

We are so happy to hear how well your pup has taken to their Piddle Patch. It sounds like you have a very clever boy there!

Thank you for the wonderful review and for sharing your Piddle Patch experience.

If you ever require any assistance or have any questions then please do not hesitate to reach out.

Kind regards,
Sarah

Rated 5 out of 5 stars

Purrfect Patch — highly recommended!

I bought two patches so that my indoor-only cats could experience real grass. They love rolling, playing, and wrestling each other on it—but especially seem to enjoy just lounging on it, chilling out. They don’t use it for a toilet, so the patch lasts a long time.

I keep the patches outside in the catio in partial sun and occasional rain (definitely get the metal trays if this is also your intention), and after two months they are still going pretty strong! They are not quite as green as at the start but have grown a fair bit and are still nice to look at—if anything, it adds to the “natural” experience I wanted to give my cats. If I continue to look after the grass with a bit of watering on dry days I think it could easily last at least another month, and then I will immediately be buying some replacements!

Honestly, couldn’t be happier with this product.

12 July 2022
Unprompted review
Piddle Patch logo

Reply from Piddle Patch

Hi,

We are so happy to hear that your cats are enjoying their Purrfect Patches, they certainly sound like they are having lots of fun using them to play, wrestle and roll!

We are also happy to hear that your grass is thriving. If you would ever like any tips on how to care for your grass or if you have any questions about this then please do not hesitate to contact us.

Thank you for the wonderful review!

Kind regards,
Sarah

Rated 5 out of 5 stars

The piddle patch is brilliant

The piddle patch is brilliant. My puppy knew instinctively to use it & we didn’t need disposable pee pads. It was also really useful when we took her away on holiday when she was in an unfamiliar place. The service was great & the deliveries always arrived on time. I’d recommend it to anyone. Thank you!

21 September 2022
Unprompted review
Piddle Patch logo

Reply from Piddle Patch

Hi,

We are so glad to hear that you have been so happy with your Piddle Patches and the service provided.

Thank you so much for the wonderful review and sharing your Piddle Patch experience!

Kind regards,
Sarah

Rated 5 out of 5 stars

Indispensable!

Piddle Patch has been an absolutely essential part of my dog’s training and I cannot recommend it enough. When she was tiny, it was so easy to show her the right place to go because we could always put it nearby (eg even if it was hurling down outside, I could bring it under cover).

I've had my dog from an 8 week pup and as I live in a flat, the Piddle Patches meant that I could still effectively toilet train her on the balcony without creating a health hazard. Absolutely indispensable and I've recommended this product to so many friends for their pups' first year in particular. Piddle patch and a bag of high-quality liver treats and within a couple of weeks we were already at 95% trained.

With the subscription I’ve not even needed to think about it - box gets delivered, bin the old, lay the new and recycle the box. Job done.

Definitely get the metal tray to keep it in - and during hot weather keep it watered to stop it drying out. Then every couple of weeks you can bin it and lay the new one. Easy peasy. Aside from her food, this is the most essential buy for my dog’s day-to-day needs.

1 August 2022
Unprompted review
Piddle Patch logo

Reply from Piddle Patch

Hi Amy,

Thank you so much for the wonderful review and recommending Piddle Patch to others.

We are so glad to hear that you found Piddle Patch to be such an essential part of your dog's training!

Thank you for sharing your Piddle Patch experience.

Kind regards,
Sarah

Rated 5 out of 5 stars

Excellent idea and service.

The Piddle Patches and service have been excellent, thank you. I only cancelled as I am moving home and am not allowed pets, and thus my partner will be taking her on full time and they already receive Piddle Patches too. The Piddle Patches are an excellent idea, and it did not take long to teach our puppy to use it when indoors.

20 September 2022
Unprompted review
Piddle Patch logo

Reply from Piddle Patch

Hi,

We are so glad to hear that you had such a positive experience with Piddle Patch, thank you for your review!

I hope the move goes well and you are very happy in your new home.

Kind regards,
Sarah

Rated 5 out of 5 stars

Absolute Lifesaver!!

Absolute Lifesaver!!
We have a puppy who will not do her toilets on anything but grass. We have no grass in our small patio area so it meant we had to take our puppy away from the house several times each day to to her business THEN we heard about piddle patch and our puppy now goes outside herself to do her business - it works absolutely perfectly. Game changer for us and our puppy. THANKS for inventing this, we will be long term subscribers.

7 September 2022
Unprompted review
Piddle Patch logo

Reply from Piddle Patch

Hi Jennifer,

We are so glad to hear that Piddle Patch has had such an impact on you and your pup's routine and that you have had such a positive experience using it.

Thank you so much for your wonderful review!

Kind regards,
Sarah

Rated 5 out of 5 stars

We found PiddlePatch via a random…

We found PiddlePatch via a random Google Search and then funnily enough saw the Dragons Den episode after we had placed our first order! But our pup took to the Piddle Patch as if it was second nature. Being a pup, she needed to go toilet often but living on the 4th floor of the apartment building was going to a nuisance so we brought out first one and never looked back. Super easy, great customer service and best of all, it actually works. Would highly recommend.

30 August 2022
Unprompted review
Piddle Patch logo

Reply from Piddle Patch

Hi Stew,

We are so glad to hear that you found Piddle Patch to be an invaluable tool whilst toilet training your dog and that you were so happy with the customer service we provided!

Thank you so much for the wonderful review!

Wishing you all the best.

Kind regards,
Sarah

Rated 5 out of 5 stars

Just had a new Dashhound puppy and the…

Just had a new Dashhound puppy and the piddle patch has been used from day one .
Absolutely fantastic product and highly recommended.
Dilwyn is only ten weeks old an already loves his piddle patch 😀
Also delivered in a fast and well organised way via DPD

16 August 2022
Unprompted review
Piddle Patch logo

Reply from Piddle Patch

Hi Mark,

We are so glad to hear that Dilwyn loves his Piddle Patch and that you have been so happy with the product and service provided.

Thank you for the wonderful feedback and for sharing your Piddle Patch experience, we really appreciate you taking the time to leave us a review!

Kind regards,
Sarah

Rated 5 out of 5 stars

Great way to train your dog for wee wee…

Great way to train your dog for wee wee & poopie Especially if your out during the day and while in bed. Ours used it regular and then when at home we introduced her to the garden and had a very easy transition.

Also held we Have a OEBD, she chewed puppy pads whereas with these she had a little nibble on the grass to start with and then knew what it was for

13 August 2022
Unprompted review
Piddle Patch logo

Reply from Piddle Patch

Hi Richard,

We are so glad to hear that you had such a positive experience using Piddle Patch and it helped with the transition to the garden.

Thank you so much for taking the time to review our product and share your Piddle Patch experience!

Wishing you all the best for the future.

Kind regards,
Sarah

Rated 3 out of 5 stars

Great product but poor delivery service

Whilst the product is very good and my puppy took to using very quickly and has been a great assistance in helping her transition to using outside facilities once able. The third party delivery service has been very poor with often missed confirmed dates or late deliveries and so that element of the experience unfortunately lets Piddle Patch down

3 August 2022
Piddle Patch logo

Reply from Piddle Patch

Hi,

Thank you for your review, we are glad to hear that you like the product and your puppy took to it so quickly! We are also happy to hear that it has been great at helping your puppy transition to doing their business outside.

We are sorry to hear about the issues you experienced with DPD's deliveries.

I have investigated this for you. Our records show that all of your orders, except for your most recent order, were delivered on the correct date.

This last delivery was scheduled for delivery on Tuesday, however your parcel was delivered at 9.20am the following day (Wednesday).

While delivery delays are rare, they can happen from time to time.

We checked through our emails to see if you had contacted us about this, or any other issues, and we cannot find any emails from you.

I have tried to reach out to you to find out more about the problems you mention in this review, but I have not yet received a response from you.

If you would like to email us on info@piddlepatch.com, we would love to support you with this in any way we can.

I look forward to hearing from you.

Kind regards,
Sarah

Rated 5 out of 5 stars

Great product + great ordering experience

Really caring and involved customer service and great product. It’s been a life saver for having a puppy in an apartment.

3 August 2022
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Reply from Piddle Patch

Hi Anne,

We are so happy to hear that you love our customer service and your Piddle Patches!

Thank you for the wonderful feedback!

Kind regards,
Sarah

Rated 5 out of 5 stars

Love the piddle patch

Love the piddle patch, and even more crucially, so does my puppy. Goes on it every time now. I water it in the evenings on these hot days, and it lasts for weeks.

3 August 2022
Piddle Patch logo

Reply from Piddle Patch

Hi Faye,

We are so glad to hear that both you and your puppy love Piddle Patch. Congratulations on the successful toilet training!

Thank you for taking the time to share your Piddle Patch experience.

Kind regards,
Sarah

Rated 5 out of 5 stars

Excellent product and service!

These were absolutely indispensable while toilet training our puppy in a flat! It made transitioning to outside much easier. The customer service was also excellent. Would highly recommend!

21 July 2022
Unprompted review
Piddle Patch logo

Reply from Piddle Patch

Hi Kate,

We are so glad to hear that you found Piddle Patch so helpful in toilet training and transitioning your puppy.

We are also very happy to hear that you found our customer service to be excellent. Thank you so much for your wonderful review!

Wishing you and your puppy all the best for the future.

Kind regards,
Sarah

Rated 5 out of 5 stars

Fantastic service and pivotal to our…

Fantastic service and pivotal to our puppies toilet training. Despite living in an apartment he’s now completely toilet trained and quicker than expected. We’d recommend to anyone! Thank you Piddle Patch.

17 July 2022
Unprompted review
Piddle Patch logo

Reply from Piddle Patch

Hi,

We are so glad to hear that you have had such a positive experience using Piddle Patch and that your puppy has been toilet trained so quickly with it.

Thank you for the wonderful review and for sharing your Piddle Patch experience.

All the best for the future,
Sarah

Rated 5 out of 5 stars

Amazing product and customer service

Amazing product and customer service! The Piddle Patch helped speed up our puppy’s house training as he definitely preferred using grass to the puppy training pads :) The team was proactive in spotting a problem with our order and fixed it so we didn’t have two delivered a few days apart. This is a must-have if you live in a flat or don’t have fast access to a garden!

7 July 2022
Unprompted review
Piddle Patch logo

Reply from Piddle Patch

Hi Joanne,

We are so glad to hear that Piddle Patch helped speed up your puppy's training and that you have been so happy with the product and our service.

We really appreciate the wonderful review and you sharing your Piddle Patch experience!

Wishing you all the best for the future,
Sarah

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