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Picture The Stars Reviews 

3,724
•
TrustScore 4.5 out of 5

4.7

Photo Printing Service
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Review summary

Created with AI, based on recent reviews

Considering 708 reviews, reviewers overwhelmingly had a great experience with this company, expressing deep satisfaction with their purchases. Customers frequently praise the beautiful product quality, stunning personalized designs, careful packaging, and exceptionally fast delivery times for memorable family gifts. People also appreciate the straightforward online ordering process, smooth navigation, and the wonderful helpfulness of the team when minor adjustments are required. Some people were dissatisfied with occasional delivery delays, missing tracking updates, unhelpful shipping partners, and items arriving with noticeable transit damage or creases. However, some people mentioned significant difficulties reaching customer support by phone or email when trying to resolve urgent order modifications or mistakes.

What people talk about most

Product

Clients share positive opinions on product quality, praising the beautiful design and personal touches.... See more

Quality

Consumers find quality to be positive and consistently praise the excellent craftsmanship of the items.... See more

Delivery service

People report positive experiences with delivery_service, noting that orders consistently arrive quickly and... See more

Order

Users describe positive interactions with order, highlighting the simple online forms and quick delivery... See more

Service

Reviewers express high satisfaction and positive feedback about service, highlighting fast and speedy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

One word Brilliant !! I had made a mistake so contacted by email within hours of my order being sent, all corrected with no fuss. Communication, the quality of the picture which was all proffesional... See more

Rated 5 out of 5 stars

This was the second item that I had purchased from Picture The Stars. I was so impressed with the first one that I ordered another. Unfortunately Royal Mail decided to give this second package a... See more

Rated 5 out of 5 stars

Lovely images and idea for a personalised gift for a memorable occasion. Easy to use website to personalise as required. Great quality and super quick delivery. Pictures good value, especially as... See more

Rated 5 out of 5 stars

Brilliant service! Amazing work from the team. The poster looks absolutely stunning and the level of service is unmatched. Had an issue with my order, completely my own fault, and one phone call la... See more

Company details

  1. Photo Printing Service
  2. Decoration and Interior Design Store
  3. Gift Shop
  4. Mapping Service
  5. Picture Frame Shop
  6. Printer and Scanner Store

About Picture The Stars

Written by the company


Here at Picture the Stars we specialise in personalised gifts and prints, we know that the best gifts are ones which are thoughtful, meaningful and visually stunning. We pride ourselves in offering personalised products which our out of this world. Our flagship product the star map is our most popular product, and for good reason!

Personalised Gifts
Choose your special place, date and time, and see the alignment of the stars on your special moment.

Limited Edition
Our exclusive mystic night star map is our newest star map, boasting incredible vibrant hues. The new evolution of the original star map, boasting more detail and using real photo assets

Premium Framing Service
With a choice of premium wooden frames and the option to add gift ribbon. Perfectly frame your new creation.

The Moon Map
Introducing the new moon map, perfectly picture the moon on your special place and time. what did the moon look like on your special moment





Create Now
1st Best in Poster Store in the UK
3rd Best in Picture Frame Shop in the UK

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 78% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(3,724)

654 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Despite being told this would be…

Despite being told this would be delivered Wednesday pm, it is now Friday pm and it has still not arrived. So I can't comment on how it looks, and not can the recipient.

10 April 2026
Picture The Stars logo

Reply from Picture The Stars

Hi Mark - Im really sorry to hear your item has not been received,

Good news, I have just checked your trakcing and it is due for dleivery today! (tracking below)

I can see we dispatched this on the 13th Apr, im sorru to hear that Royal Mail have left us both down here,

Please let me know if there there is anything we can do to help improve your experience with us,

https://www.royalmail.com/track-your-item#/tracking-results/IV127204075GB

Emily - Picture the Stars

Rated 4 out of 5 stars

Order #40563 - no wall strips or response

Since this review (below) I have since been contacted, received the wall strips and also a refund and believe the shortfall to be a genuine error now rectified, so have adjusted the stars score accordingly.
Order #40563 - Ordered with wall strips on 26 Feb 2026. On arrival no wall strips were provided.
Emailed to ask for these on 28/02, again on 10/03, again on 17/03 and again 14/04 - all with no response.
They don't seem to react to emails as I've sent 4 now without response. Suggest you buy elsewhere as they just fail to deliver in full and you're met with silence.

26 February 2026
Unprompted review
Picture The Stars logo

Reply from Picture The Stars

Hi Anton,

Im really sorry to hear the issue with your emails not being seen, this is very unusual, sometimes this can happen when our spam filter incorrectly blocks genuine emails,

We will go ahead and have these adhesive strips shipped out tomorrow and we will also refund the price of the adhesive strips,

Kind regards
Emily S - Picture the Strars

Rated 5 out of 5 stars

Such a lovely idea for a gift

Such a lovely idea for a gift. The star map came out beautifully and meant a lot to the person I gave it to. It’s rare to find something that feels this personal and well made. Really happy with the whole experience.

10 March 2026
Unprompted review

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