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Picture The Stars Reviews 

3,723
•
TrustScore 4.5 out of 5

4.7

Photo Printing Service
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Review summary

Created with AI, based on recent reviews

Considering 708 reviews, reviewers overwhelmingly had a great experience with this company, expressing deep satisfaction with their purchases. Customers frequently praise the beautiful product quality, stunning personalized designs, careful packaging, and exceptionally fast delivery times for memorable family gifts. People also appreciate the straightforward online ordering process, smooth navigation, and the wonderful helpfulness of the team when minor adjustments are required. Some people were dissatisfied with occasional delivery delays, missing tracking updates, unhelpful shipping partners, and items arriving with noticeable transit damage or creases. However, some people mentioned significant difficulties reaching customer support by phone or email when trying to resolve urgent order modifications or mistakes.

What people talk about most

Product

Clients share positive opinions on product quality, praising the beautiful design and personal touches.... See more

Quality

Consumers find quality to be positive and consistently praise the excellent craftsmanship of the items.... See more

Delivery service

People report positive experiences with delivery_service, noting that orders consistently arrive quickly and... See more

Order

Users describe positive interactions with order, highlighting the simple online forms and quick delivery... See more

Service

Reviewers express high satisfaction and positive feedback about service, highlighting fast and speedy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

One word Brilliant !! I had made a mistake so contacted by email within hours of my order being sent, all corrected with no fuss. Communication, the quality of the picture which was all proffesional... See more

Rated 5 out of 5 stars

This was the second item that I had purchased from Picture The Stars. I was so impressed with the first one that I ordered another. Unfortunately Royal Mail decided to give this second package a... See more

Rated 5 out of 5 stars

Lovely images and idea for a personalised gift for a memorable occasion. Easy to use website to personalise as required. Great quality and super quick delivery. Pictures good value, especially as... See more

Rated 5 out of 5 stars

Brilliant service! Amazing work from the team. The poster looks absolutely stunning and the level of service is unmatched. Had an issue with my order, completely my own fault, and one phone call la... See more

Company details

  1. Photo Printing Service
  2. Decoration and Interior Design Store
  3. Gift Shop
  4. Mapping Service
  5. Picture Frame Shop
  6. Printer and Scanner Store

About Picture The Stars

Written by the company


Here at Picture the Stars we specialise in personalised gifts and prints, we know that the best gifts are ones which are thoughtful, meaningful and visually stunning. We pride ourselves in offering personalised products which our out of this world. Our flagship product the star map is our most popular product, and for good reason!

Personalised Gifts
Choose your special place, date and time, and see the alignment of the stars on your special moment.

Limited Edition
Our exclusive mystic night star map is our newest star map, boasting incredible vibrant hues. The new evolution of the original star map, boasting more detail and using real photo assets

Premium Framing Service
With a choice of premium wooden frames and the option to add gift ribbon. Perfectly frame your new creation.

The Moon Map
Introducing the new moon map, perfectly picture the moon on your special place and time. what did the moon look like on your special moment





Create Now
1st Best in Poster Store in the UK
3rd Best in Picture Frame Shop in the UK

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 78% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(3,723)

653 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

So the original print wasn’t on the…

So the original print wasn’t on the right day. I was informed by customer service that they would be happy to reprint for £7, stating pics are auto generated so possibly my error. In that send £7 felt like a bargain.
I’ve paid that and heard nothing back.

21 June 2026
Picture The Stars logo

Reply from Picture The Stars

Hi Michelle,

I have just found your email chain and i can see your email was responded to and your replacement is due for delivery tommorow,

I also tried to call but it doesnt seem to be working the number on your order,

below is your tracking number for your replacment
https://www.royalmail.com/track-your-item#/tracking-results/NB219984735GB

Kind regards
Emily - Picture the Stars

Rated 5 out of 5 stars

I was absolutely delighted with this…

I was absolutely delighted with this product. The service, quality and quick delivery from Picture The Stars was outstanding. I was looking for a unique gift for my husband for our 35th Wedding Anniversary. It was such a special touch - just love it!!

30 June 2026
Unprompted review
Rated 5 out of 5 stars

One word Brilliant !!I had made a…

One word Brilliant !!
I had made a mistake so contacted by email within hours of my order being sent, all corrected with no fuss. Communication, the quality of the picture which was all proffesionally rolled in tissue and in a tube, was quickly delivered by tracked post , faultless ! Absolutely Excellent. Needless to say the gift when given was just perfect.
I will definetly use them again its a beautiful gift to give.

22 June 2026
Unprompted review
Rated 1 out of 5 stars

It’s shit quality don’t waste your money

It’s shit quality don’t waste your money

27 June 2026
Unprompted review
Picture The Stars logo

Reply from Picture The Stars

Hi Lucy, I have not been able to find your order please can you let me know your order number and we will resolve this for you,

We are really suprised byyour comments we use the highest quality award winning printers, if there has been som other issue then we would be keen to make this right for you and offer a replacment

Please can you email us at Support@picturethestars.com

Emily - Picture the Stars

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