Shipping was fast. It took exactly one week from the time I placed my order to arrive, even though I live in French Polynesia. Deliveries on other stores usually take 2–3 weeks given the distance.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Absolutely love these grips — outstanding quality at a great price. I ordered the Hawk Grips and they exceeded my expectations. Shipping to South Africa was impressively fast, and the customer service... See more
Tente trocar o devolver e nunca mais vai querer comprar nesta marca. Eles gozam com as pessoas. Recebem-se centenas de mensagens assim: The last scheduled pick up could not be completed. We ha... See more
Company replied
Awesome stuff, of the highest quality! Fabrics are excellent, accessories are of the best out there, sturdy and a benefit for your workout! The eu site itself needs some improvements to optimise the u... See more
Company details
About Picsilsport
Written by the company
Somos Picsil. Más que una marca, somos una comunidad.
Equipamos a los atletas con el material que necesitan para superar sus límites, dentro y fuera del box, el gimnasio y el ring, desde 2012.
Cada pieza de nuestro equipamiento está diseñada en España con el mismo compromiso, adaptabilidad y resistencia que nos define como marca.
Nuestra garantía de servicio
Comprometidos con servicio y el cliente.
✅ Envío gratuito en pedidos superiores a 60 €
📦 Recibe tu pedido en 24/48 horas
🛡️ 3 años de garantía en todos nuestros productos
Contact info
4.3
Excellent
3K reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great products and shopping experience
Great products, easy to shop, good feedback for order status.
2 September 2025
no delivery
They didn't even issue a refund even though my order wasn't delivered. No response was given either.
25 August 2025
Reply from Picsilsport
Good morning Erhan,
We apologize for the inconvenience caused. We have already forwarded your case to the Customer Service center so they can review it and provide you with a response as soon as possible.
Thank you for your understanding.
Best regards.
Really delayed delivery
Really delayed delivery. Still waiting for over 1 week and latest update is that delivery is delayed.
29 August 2025
Reply from Picsilsport
Hi David,
We apologize for the delay in the shipment of this last order. We have reviewed it and can see that it was successfully delivered on September 8.
Thank you for your understanding and for trusting PicSil.
Best regards.
Colour isn’t my choice … I’ve another…
Colour isn’t my choice … I’ve another the same .. I wanted black one..
22 August 2025
Reply from Picsilsport
Hi Nicola,
We apologize for the inconvenience caused. If there has been an error with the shipment of your order, please contact our customer service team by email, and they will provide you with a solution to this issue.
You can reach us at customer.support@picsilsport.com
, and we’ll be happy to help you.
Thank you for your understanding.
Best regards.
The backpack is absolutely perfect
The backpack is the perfect balance I was looking for. I had another one for 12 years and I have very specific needs, before buying a new one I've been looking for 2 years and I was struggling to find something really appealing. Than I come along the picsil, and wow. Now that I am using it I am so pleased by the quality, the versatility, the space and the style of this backpack. It's in one word, perfect for me.
18 August 2025
Order is still not received was…
Order is still not received was expected on the 18th of August latest- still in Germany for around 10 days now, with no progress. Disappointing honestly, I did not expect the no show, hopefully a refund will be issued.
12 August 2025
Reply from Picsilsport
Good morning,
We apologize for all the inconvenience caused with this shipment. We have already forwarded your case to the Customer Service Department so they can give it top priority and provide you with a solution during the day.
Thank you for your understanding, and once again, sorry for the inconvenience caused.
Best regards.
FIRST EXPERIENCE WITH PICSIL, A BAD ONE
the shipment was unsuccessfull and super late; I had to call directly the courier to schedule a new date for the delivery. But only with the second time I called they managed to delivery the package
17 July 2025
Reply from Picsilsport
Good morning Federico,
We apologize for the inconvenience caused. We are working to improve our shipping service so this does not happen again.
Thank you for trusting PicSil.
Best regards.
A small side cut appeared on bith grips…
A small side cut appeared on bith grips from the first day of use after 30 bar muscle up
4 July 2025
Reply from Picsilsport
Good morning,
We apologize for the inconvenience caused. From what you tell us, that pair may have an isolated manufacturing defect. To analyze your case and assist you, we need you to send an email to our Customer Service department. Their email is customer.support@picsilsport.com.
Thank you for your understanding.
Best regards.
Return
Bought a backpack in early June, in the first delivery the delivery company said that they delivered the package but I din't got it so picsil sent another one and I've made a return of the backpack on the 30th of June and the delivery company doesn't come to collect the backpack and picsil doesn't take any action to solve this problem and I need the money and they just don't care
16 July 2025
Unprompted review
Reply from Picsilsport
Good morning, María,
We apologize for all the inconvenience caused with this shipment. We have already informed the Customer Service Department to thoroughly review your case and provide you with a solution as soon as possible.
Thank you for your understanding.
Best regards.
I had an issue with my Picsil Phoenix…
I had an issue with my Picsil Phoenix grips — they tore much faster than expected. I reached out to the company, and they quickly responded with great customer service, offering me a voucher to use on a new order. Really appreciate how fast and professionally they handled the situation!
27 June 2025
Picsil’s customer service is outstanding!
Picsil’s customer service is outstanding! I had an issue with a few missing items in my order, but the team didn’t hesitate to step in and provide immediate support. They were quick to respond, professional, and followed up consistently until everything was resolved. It's clear that they genuinely care about customer satisfaction. A truly reliable and supportive experience. Thank you, Picsil!
20 June 2025
You sent my package to the wrong…
You sent my package to the wrong country and did nothing to help
Update: I paid for the redelivery and Picsil refunded me the money
19 June 2025
Reply from Picsilsport
Hi Craig,
We apologize for all the inconvenience caused with this shipment. We will forward your case to Customer Service so they can analyze it and ensure this does not happen again in future shipments.
Thank you for your understanding and sorry for the inconvenience caused.
Best regards.
Súper rápidos en resolver incidencias
18 June 2025
Reply from Picsilsport
Good morning,
We apologize for all the inconvenience caused with this shipment. We have reviewed your case, and it seems there is an issue with the delivery address. We have already informed the Customer Service Department to give it the highest priority and contact you during the day with a solution.
Thank you for your understanding.
Best regards.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.