Picard Surgelés Reviews 2,936

TrustScore 4 out of 5

3.9

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Company details

  1. Frozen Food Store
  2. Frozen Food Manufacturer

Written by the company

Depuis plus de 50 ans, chez Picard, nous partageons l'amour du bon avec nos clients. Retrouvez nos articles dans plus de 1100 magasins, sur notre appli Picard ou notre site internet, en livraison à domicile partout en France ou bien en click & collect.


Contact info

3.9

Great

TrustScore 4 out of 5

3K reviews

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1-star

Replied to 43% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 4 out of 5 stars

Pain surprise

J'ai trouvé un pain surprise pain de campagne pour Noël. Commande passée sur le net, retrait clic and collect.

20 December 2025
Unprompted review
Rated 5 out of 5 stars

Commande en click and collect

Commande faite en click and collect au picard de Créteil Pompadour.
Hyper facile, rapide et pratique.
La vendeuse a été très réactive souriante et agréable pour le retrait.

15 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service and products

In general all products are very good, some very smaller in weight tgan expected and a little expensive

9 November 2025
Unprompted review
Picard Surgelés logo

Reply from Picard Surgelés

Thank you for your feedback ! .
See you soon
Magalie, Quality department

Rated 1 out of 5 stars

I had seen ads for Picard quite often…

I had seen ads for Picard quite often and decided to place an order, a smallish one, to test out their service and their products. I got confirmation of the delivery date and time - between 8 am and 1 pm, so I kept eyes and ears open for the delivery van. Also my gadener was mowing the grass from 9 am till 1 pm. Anyway, the appointed time came and went, no delivery. Finally, at 2 pm I gave up and went shopping. I never got the delivery. But Picard says they did deliver, at 09.31 that day and they showed me online a copy of their supposed "proof", signed by a person called SORO, although the document was illegible to me, and my name is not Soro! This happened on June 19th, and I have been trying ever since to get Picard to believe me. They just don't blieve me. They even suggested that the delivery person had simply put the order in my postbox - a great idea for frozen foods in the 30+ temperatures we have been having. And how easy would it be for a delivery person to simply write out a proof of delivery, with a false name and time? The person would already know the security code which Picard gave to me and it would be easy to do. I can't get over the cavalier approach to a customer, especially one who is ordering for the first time. Obvously security codes are a waste of time. And obviously I will not try shopping at Picard ever again.

I would like to amend these comments, since I have been helped by one of the company's people to get to the bottom of this non-delivery. Their member of staf, Mr G, finally did believe that I had not received the products ordered and. has arranged a refund to me. It is not a pleasure to write a bad review and so I am happy to report that the problem was solved, and I will be placing another order with them, hoping for a better outcome.

19 June 2025
Unprompted review
Picard Surgelés logo

Reply from Picard Surgelés

Hello Sharon,

Once again, we are very sorry for your bad experience with this delivery. I'd like to thank you for amending your review but most of all for keeping on putting your trust in us.
Have a very nice day,
Guillaume, du Service Clients Picard

Rated 1 out of 5 stars

"street food lovers" "hash brown…

"street food lovers" "hash brown potatoes creamy cheddar onion fried" "cheesy burger""egg muffin""carrot layer cake""corn dogs""box party""pulled pork" ....et j'en passe ! Vous pensez être sur un site français ?? Ben non ! Si vous ne parlez pas anglais, vous ne saurez pas ce que vous mangez. Donc, je n'achète plus chez Picard,je préfère savoir ce que je mange.

31 March 2025
Unprompted review
Picard Surgelés logo

Reply from Picard Surgelés

Bonjour Mme Hamonou,

"Street Food Lovers" est notre thématique du moment, du 17/3 au 6/4. Elle reprend les codes et les recettes de la cuisine de rue américaine et le nom des plats qui la composent. Rassurez-vous, aucun ingrédient caché et les descriptifs des produits sont bien en français!

A très bientôt,
Guillaume, du Service Clients Picard

Rated 1 out of 5 stars

Picard marketing ignorant of offensive stereotyping

Picard is a contemptible retailer guilty of offensive stereotyping and cultural ignorance. Promoting their new line of
"Hey USA," the posters feature clearly overweight women downing oversized chunks of cheesecake another various other desserts. How $)#%&%$ stupid can they be?

1 March 2024
Unprompted review
Rated 1 out of 5 stars

montgeron humiliating customers

Shop in montgeron closes at 13.00 at 12:50 the staff started talking rude to me.saying that they are closed and I had to leave.i ran to the counter but they were still rude and treated me like it was my honour to be served. They close at 13h for lunch and my receipt even has 12: 54 on it.. they were still 6mins left according to their till time.bad customer service and will stop shopping there.not worth the humiliation

23 August 2022
Unprompted review
Rated 4 out of 5 stars

PRIX EN HAUSSES

PRIX EN HAUSSES - Exemples (factures 19/02 & 08/03) :
Potage Brighton 3,50€ -0,18€ réduction —/— 3,95€
Queues crevettes bio 6,96 —/— 8,99

10 March 2022
Unprompted review
Rated 1 out of 5 stars

Absolutely DISGUSTING frozen Pizza

Absolutely DISGUSTING frozen Pizza.
Despite being more expensive than competitors and with deceptively nice packaging their frozen pizza has an AWFUL taste!

What a disgrace that companies will try to sell garbage like this. Unbelievable what scammers they can be. And so Pointless to create disgusting products.

30 December 2020
Unprompted review
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