PIANO LUIGI Reviews 35

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

I have been extremely happy with the purchase, as well as with Piano Luigi’s exceptional customer service (email response). I wish more companies would be like Piano Luigi. I will definitely be shoppi... See more

Rated 5 out of 5 stars

After purchasing from the online store, my package appeared to be lost in transit. After contacting the store directly the owner messaged my phone number to resolve the issue with me directly to ensur... See more

Rated 5 out of 5 stars

Recently bought Miu Miu Sandals. Communication was superb. Received my goods with Express in 3 days. Everything was as promised. Will definitely shop again.

Rated 4 out of 5 stars

I encountered some obstacles at the beginning, but Mr. Lorenzo solved them and changed my outlook on positivity. I thank him for all the kindness, accuracy and professionalism in the work.

Company details

  1. Clothing Store

Written by the company

Piano Luigi is a leading luxury boutique for the global luxury fashion consumer. We offer one of the finest edits in luxury, curated from more than 80 of the world’s most coveted brands and presented through a customer-first, digital experience. Inspired by several achievements of Michelangelo, Leonardo Da Vinci, Raphael to mention a few have contributed towards how the two entrepreneurs see the fashion world. They were able to notice a particular aspect that is lacking in most of the top fashion brands, which is a personal connection with customers and they went all out to make a difference. Knowing what customers want, what their reaction to products are, is an essential aspect that most top brands don’t look into because they are focusing on maximizing profits. The two entrepreneurs knew fashion is more than the physical materials shown to the world like watches, bags, shoes, clothes, but rather it has to do with human interaction, communication, and social welfare as well. That is why they set an ambitious goal of revolutionizing the designer fashion shopping experience.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

35 reviews

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Rated 1 out of 5 stars

Terrible experienceDO NOT ORDER FROM THEM

Terrible experience
I bought a sport bra from Versace 390$ and I received a cotton bralette that worth 120$
They made a mistake or send it on outdoors I don’t know and now it’s a hassle to return it
They offered me 30$ off and to keep it !!!! Why should I keep a simple bralette worth 120$ …. 360$ ??? I want my SPORT BRA AND or MONEY BACK !!! I WILL NECER BUY THERE EVER AGAIN I believe they did it on purpose because they never told me they will send me the sport bra I believe they tried to scam me but I have a full wardrobe of Versace so I can tell the difference also I have the legging to fit the sport bra and the materiel is viscose not cotton and the red is brighter
In top of that now they email me to remove my review and now refuse to send me a prepaid label if I don’t remove my review
Beware this is a pure extortion they are dishonest
Now the seller has reported me to remove the review !!! Beware buyers do not make my mistake

24 January 2024
Rated 1 out of 5 stars

This is fake website

This is fake website,

I bought $1500 worth of shoes, but I received an empty box. this website is scammers, don't use it, they cheat. they don't even answer my emails

26 January 2024
Unprompted review
Rated 5 out of 5 stars

Honesty!

Fast, good communication, and Authentic, the best business, thank you so much, happy Holidays!!!!!!!

29 November 2023
Rated 5 out of 5 stars

Superb experience

I have been extremely happy with the purchase, as well as with Piano Luigi’s exceptional customer service (email response). I wish more companies would be like Piano Luigi. I will definitely be shopping again at their website in the immediate future!

19 November 2023
Unprompted review
Rated 5 out of 5 stars

a friendly service

Recently, my credit card was used illegally. The bank says it will take 45 to 90 days to resolve it, but the counselor solved it in 3 hours. It was a really quick and kind service.

19 October 2023
Unprompted review
Rated 5 out of 5 stars

Everything was exceptional about…

Everything was exceptional about shopping online at this store. They have an extensive designer inventory, competitive pricing and excellent customer service. I will not hesitate before shopping here again and will definitely recommend doing so to others.

10 July 2023
Rated 5 out of 5 stars

After purchasing from the online store

After purchasing from the online store, my package appeared to be lost in transit. After contacting the store directly the owner messaged my phone number to resolve the issue with me directly to ensure the customer service provided was outstanding. Many thanks again

14 December 2022

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