I have ordered canvas prints on a couple of occasions, and both times, the print quality and colour were not great. For example, a person with black hair, had lots of blue tones, and the clarity w... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The photo books are very sturdy and look great. Theyre a much better way to display your memories rather than just printing bundles of photos which get mixed up and mislaid. The only annoying part is... See more
Ease of use of website, quick delivery, print colours were bright and the print itself was very clear, all positive. The choice of a white block really worked well with the chosen photo. If ordering a... See more
The photobook turned out lovely. I was very pleased overall. However I didn't edit out a small text box with a sample date as I didn't see it on the cover. The system should have alerted me to the f... See more
Company details
Written by the company
We are here for the stories. The good, the great, the 'tell it again'. We promise to keep your stories as vivid as the day they were made so you can look back at the good times, and look forward to the ones yet to come. Photobox was founded in London in 2000 to help the nation develop and print their photos quickly and simply. Since then we have embraced the digital revolution to continue to bring your stories to life with a wide range of products and digital creative tools. Photobox is part of Storio group. Together, we are 6 brands across 13 countries, serving over 11 million customers, and making us a leading personalised photo products company in Europe. We're a place where life’s stories are created and shared between people and generations. We bring your stories to life through a range of high-quality personalised photo products, like photo books, wall decor, calendars and gifts. Our innovative technology enables you to easily personalise your creation to keep for yourself, or to share as the most thoughtful of gifts. Our photo products are carefully made to bring all your stories to life, from the big to the small, the planned to the unexpected, allowing you to relive those joyful moments and keep them close for years to come.
Customer satisfaction guaranteed
Here’s to having a positively unforgettable experience with us.
Got an issue with the creation process? Not happy with your order? If there’s anything you’re not satisfied with, visit our Help Centre for advice or reach out to our Customer Service team and we’ll find the best solution to make it right.
Contact info
Herbal House, 10 Back Hill, London, EC1R 5EN, United Kingdom
- 0330 053 3353
- https://service.storiogroup.com/hc/en-gb/p/contact
- photobox.ie
Latest deals
3.5
Average
8K reviews
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Update of previous review
It’s been 2 weeks now since my offline creator stopped working. No further help from Photobox, just repeatedly told it’s been referred to their IT department. Nothing from them either and if I call I am told they cannot help, as referred to IT & I cannot speak to the IT department.
A book I’ve been working on since November is lost. My own IT specialist says the problem is with Photobox.
This company have no interest in their customers, are difficult to contact and clearly have IT problems.
I am sure their response to this will again be reach out for help. I have reached out constantly and got nowhere.
14 April 2026
Unprompted review
Reply from Photobox
Hi Claire! Thank you for taking the time to write us a review on Trustpilot.
We truly apologise for experiencing issues with your offline editor and not receiving immediate help from our customer service ad it department.
We are deeply sorry about your recent experience, as your query still has not been resolved, and we appreciate you bringing this to our attention. We put great importance on the quality of our services and the satisfaction of our customers.
Please reach out to our customer care directly so we can assist you further. You may use our chat service or send us an email through our websites, use Facebook or Instagram to contact us, or call us on 0330 053 3353. All our contact information is easily accessible on our website: Photobox (https://service.storiogroup.com/hc/en-gb/p/contact).
We appreciate your patience and understanding.
Kind regards, Photobox!
Photo Block
Ease of use of website, quick delivery, print colours were bright and the print itself was very clear, all positive. The choice of a white block really worked well with the chosen photo. If ordering again, I will be choosing a larger block size though. Otherwise, a lovely product & gift
30 March 2026
I have used Photobox on a number of…
I have used Photobox on a number of occasions with great success ,and just now following the wedding of my daughter .The wedding Photo Album I received was very professional, a fantastic service, no delays, the phot quality was super.I could not recommend Photobox enough
24 March 2026
Quality and reliability!
Yet again, Photobox produced a top-quality photobook for me - and the delivery time was less than I expected! This is the 17th in a series of 54 - Photobox will be getting a lot more business from me!
23 March 2026
Don't pay for express shipping!
I've used photobox before and never had issues- but I feel a bit cheated after my last order. I paid significantly extra for the express delivery with the hopes it would arrive by the 11th (estimated delivery date 10th) because of issues rounding up the necessary photos for the album I was ordering. I knew that I was ordering later than ideal, but I thought over a full week + paying for the express shipping would be enough time for me to get the album for my friend's 30th.
So- the estimated delivery date was the 10th April. I received an email from Photobox ON the 10th to let me know it had been shipped- and had to wait until the 12th to receive confirmation from the Royal Mail that they had received the parcel. So- it was never going to make it to me by the date they had estimated- it hadn't even been shipped.
I understand that there can be production delays etc- but I got in touch to see if I could get a refund/partial refund on the expedited shipping costs (since the service wasn't fulfilled) and after an absolute battle with the AI chatbot finally got an email back to inform me that I should have read the Ts&Cs more closely and had to allow until the 17th to complain.
All this to say- I still don't have the product I ordered so I have no idea what the quality is, but I would heavily recommend that future customers don't pay any extra for shipping because clearly the estimated dates provided mean very little.
I wouldn't mind if it had been shipped in a timely manner and just been delayed en route- but to charge extra money to allow for an estimated delivery date and then fail to even post it by said date is ridiculous and the customer service was terrible.
13 April 2026
Unprompted review
Reply from Photobox
Hi Lynsey!
We are deeply sorry about your recent experience, and we appreciate you bringing this to our attention. We put great importance on the quality of our services and the satisfaction of our customers. We truly apologise for the frustration you experienced regarding your express delivery and the difficulties you faced with our chatbot. We completely understand how disappointing it is to miss a milestone like a 30th birthday, especially when you have paid extra to ensure a timely arrival.
We can see that your query was already looked into by one of our customer support agents. We truly apologise if the estimated dates were not clear at the time of purchase. While we always do our best to fulfil the delivery dates provided to all customers, our timelines can be impacted by production capacity or courier volumes, leading to delays over which we don’t have any direct impact.
We appreciate your loyalty to Photobox in the past, and your feedback regarding the transparency of our express shipping estimates has been noted for internal review. In case of any further assistance, please do not hesitate to contact us again.
We appreciate your patience and understanding. Kind regards!
Late delivery after paying extra for Express delivery
I wanted a photo album for a celebration, and paid the Express fee for delivery in time for the party. The album arrived 3 days late. When I queried this, I was told that you have to wait up to 5 days before enquiring where your product has gone. This makes a mockery of paying the extra fee for Express delivery. The original delivery date for the photo album (without paying for express) was actually the date it arrived. So generally order many days before you want something, if it is needed for a specific date. No refunds for non delivery on the date specified is possible. I do not recommend this company.
13 April 2026
Unprompted review
Reply from Photobox
Hi Mary! Thank you for taking the time to write us a review on Trustpilot.
We truly apologise for not receiving your order on time, specially as it was needed for celebration on specific date.
We are deeply sorry about your recent experience, as your query still has not been resolved, and we appreciate you bringing this to our attention. We put great importance on the quality of our services and the satisfaction of our customers.
Please reach out to our customer care directly so we can assist you further. You may use our chat service or send us an email through our websites, use Facebook or Instagram to contact us, or call us on 0330 053 3353. All our contact information is easily accessible on our website: Photobox (https://service.storiogroup.com/hc/en-gb/p/contact).
We appreciate your patience and understanding.
Kind regards, Photobox!
Photobox is a brilliant printing…
Photobox is a brilliant printing company!Their Cards are top class quality and always delivered on time.
Reasonable price as well!
Keep up the good work 👏
16 March 2026
Special offer, good value
My first order was with a special offer so good value. Not super easy to create album. I chose to create manually as auto creation wasn’t in sequence I wanted. Finished product looked great though!
12 March 2026
What a fabulous place to get everything…
What a fabulous place to get everything you could think of in the visual/memory world. Great ideas for gifts as well.
Easy to use and order.
10 March 2026
Could not believe how quickly my photos…
Could not believe how quickly my photos were processed. Lovely quality. Might try a different format next time.
5 March 2026
Some photos had damaged corners
4 March 2026
Reply from Photobox
Dear Caroline,
Thank you for giving us feedback. We're really sorry to hear that your photos had damages corners, this is not the experience we wanted you to have with us. Please reach out to our customer care directly if you are in need of more help. You may use our chat service or email us through our websites or call us on 0330 053 3353. All our contact information is easily accessible on our website: https://service.storiogroup.com/hc/en-gb/p/contact
Kind regards, Photobox.
User friendly, easy to navigate app
I like photobox's easy to navigate and user friendly app.
There are always great deals on too.
Ive bought many photo calendars, aluminium and canvas prints for myself and as gifts for friends & family. All are top quality.
26 February 2026
High Quality
The quality of my photo was beautiful, it was easy to choose background and finish. However I couldn't figure out how to change the cover photo, whenever I tried to put a different photo there, it just went blank ( it possibly could have been me not understanding how to do it) The app picked a very nice photo anyway and I was over all very pleased.
26 February 2026
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