Photobox.nz Reviews 

970
•
TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

Photobox was great, but unfortunately the website for NZ and Australia shut down. You're no longer able to produce books nor order additional copies of the books you created earlier. All access to t... See more

Rated 5 out of 5 stars

Have created calendars with Photobox for several years now, and each year there have been improvements made which have made it easier to create online. Now it's very easy and no hassle. Am very plea... See more

Rated 5 out of 5 stars

Love using this website to create and send gifts to friends overseas. The price of postage these days makes gift sending very difficult when you live on the other side of the planet from friends and f... See more

Rated 3 out of 5 stars

For some reason, I had to confirm to DHL staff member where to deliver parcel? Wasn't good timing as I was at a conference. Would have thought delivery address at the time of purchase be su... See more

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2.5

Poor

TrustScore 2.5 out of 5

970 reviews

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No recent history of asking for reviews

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2.5

All reviews

(970)

1 review in the last 12 months

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Rated 1 out of 5 stars

Absolutely terrible spent a lot of…

Absolutely terrible spent a lot of money on a lot of items for them to not even come at all!! 😡 very annoyed don’t get anything from here.

19 December 2021
Unprompted review
Photobox.nz logo

Reply from Photobox.nz

Hello Tempestt

“We are sorry that your experience at Photobox didn’t quite match your expectations. We would love to know why so that we can deliver a better experience next time. You may reach us anytime at info@photobox.co.uk or 03308084455. Again, thank you for your feedback!”

Rated 4 out of 5 stars

I found it so easy to order and had it…

I found it so easy to order and had it delivered directly to a family member in Australia which is fantastic. Would definitely buy from you guys again. Only thing I would like to see changed is that when sending to someone else that somewhere on the parcel it says where/who it came from for the receivers sake. Other than that great job.

13 December 2021
Unprompted review
Rated 5 out of 5 stars

Amazing Quality and superb customer service

Fantastic company to deal with. First time ordering from this website. Have used numerous other websites in the past for photo gifts, but Photobox really stands out in terms of superb quality and great customer service. My canvas arrived with a tear in it. Photobox was quick to remedy the problem by sending a replacement through which arrived super quick. Will definitely be using again. Thanks Photobox.

3 December 2021
Unprompted review
Rated 5 out of 5 stars

Frequent User

Fantastic service, great prices, works well & easy to navigate around. Have used this numerous times & will continue too.

3 December 2021
Unprompted review
Rated 5 out of 5 stars

Photo printed Canvas

Upon purchase I didn't realise the canvases I bought were being made and shipped from the UK. Luckily I purchased over a month before Christmas - took about 3 weeks to arrive and the canvas' arrived in good condition and looked great!

2 December 2021
Unprompted review
Rated 1 out of 5 stars

COMPANY NOT IN NEW ZEALAND!

!*!*!DO NOT USE! THIS COMPANY ISNT ACTUALLY IN NEW ZEALAND DESPITE THE DOMAIN NAME THEY ARE UK BASED!*!*!
Slack. Useless. Disgraceful. Are only a few words I would use to describe this company. Losing (probably just not sending) someone's order that has Christmas presents in it is ridiculous! So now I have to risk not getting them before Christmas because you won't refund but only resend! 0/10!

2 December 2021
Unprompted review
Photobox.nz logo

Reply from Photobox.nz

Hi Matala. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. We’re sorry your experience didn’t match your expectations. We can see that your query was already resolved and wanted to check if there is anything else we can help you with?

Photobox Customer Service

Rated 4 out of 5 stars

Would use again

I found them to be good at keeping me updated with my purchases and they arrived in good condition. Loved my purchases and were Xmas gifts. Thank you photo box 💖

30 November 2021
Unprompted review

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