Photobox was great, but unfortunately the website for NZ and Australia shut down. You're no longer able to produce books nor order additional copies of the books you created earlier. All access to t... See more
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See what reviewers are saying
Have created calendars with Photobox for several years now, and each year there have been improvements made which have made it easier to create online. Now it's very easy and no hassle. Am very plea... See more
Love using this website to create and send gifts to friends overseas. The price of postage these days makes gift sending very difficult when you live on the other side of the planet from friends and f... See more
For some reason, I had to confirm to DHL staff member where to deliver parcel? Wasn't good timing as I was at a conference. Would have thought delivery address at the time of purchase be su... See more
2.5
Poor
970 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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I didn’t know there was going to be…
I didn’t know there was going to be annoying barcode and QR code stamps on back page until I got there in the design. And by then I had spent hours creating the book! And I had a deadline to get it to print so asked if it could be removed before I sent it off to you to print but was told flat out “No” nothing they could do.
You should point it out earlier very clearly when people click on the design style, so they know and can either choose another design or go elsewhere.
Also some of the pages came with words trimmed off edges which clearly didn’t look like that in the draft, maybe clearer border lines are needed ??
24 October 2022
Reply from Photobox.nz
Hello Pip, thank you for reaching Photobox on Trustpilot.
I am very sorry to hear that you are unhappy with our service. Please accept my most sincere apologies for the inconvenience and disappointment caused. Pip, since the satisfaction of our customers, is the most important thing to us, I sent you a private e-mail so that we can solve your query.
I look forward to hearing from you soon.
Good, but not quick
Con:
Website on a phone can be clunky to use. Delivery to NZ takes a while too ( it’s been a month). There are probably other places that are more local.
Pro:
Still my go to - used a lot in the UK and the price is always reasonable. It’s good that it tells you the quality of your photos before you print them and has a good variety of products.
14 October 2022
Speedy good service and love the product
20 October 2022
Sudden price increase
Ready to order 4 photobooks and then a sudden x1.5 in price overnight for extra pages. A $95-100 book now over $200. I'm sorry but that's too much - I'm going to Snapfish now!
27 October 2022
Unprompted review
Reply from Photobox.nz
Dear Matthew,
Thank you for taking the time to write a review and for sharing your recent ordering experience with us.
We are really sorry that your recent ordering experience was not an amazing one, and to hear that the price for extra pages was not satisfactory for you. Furthermore, we appreciate every feedback, so thank you very much for letting us know your opinion regarding this matter as we always strive to listen to customers' complaints, so we can implement each one for a better user experience.
In order to make this better, Matthew, discuss this issue personally, and hopefully come to a satisfactory solution, we reach out to you personally, We would appreciate it if you could check your email and provide your response so that we discuss the ways to resolve this query.
Matthew, we would like to sincerely apologize for the service you received, and the inconvenience caused by this, one more time, and look forward to hearing back from you.
Kind regards
Photos never arrived
Photos never arrived. Email requesting information was never answered.
Pretty bad experience all round, really.
13 October 2022
Reply from Photobox.nz
Hi Felix,
Thank you for sharing your feedback with us.
We are really sorry to hear that your classic prints have not arrived, we understand your disappointment and frustration.
We produce orders with the highest quality and standards possible, and we always respond to customer feedback to develop our products and services, so thank you for informing us.
In order to achieve a satisfactory solution, we have reached out to you to discuss personally the prints that you have not received. We would appreciate it if you could check your email and provide your response so that we discuss the ways to resolve this query.
We are looking forward to your message, Felix, and once again we do apologize for the inconvenience this issue has caused.
Poor Quality
The picture when printed on the case rolled faces over the edge not shown in draft and a bubble has appear on the back of the case already.
15 September 2022
Great way to send gifts internationally
Love using this website to create and send gifts to friends overseas. The price of postage these days makes gift sending very difficult when you live on the other side of the planet from friends and family. Using photobox means that gifts have a personal touch and are delivered as part of the order. Great range of products, easy website to navigate, prompt delivery.
17 September 2022
Absolutely shocking service
Absolutely shocking service. Have ordered photos of my kids and family to have photos of someone else's family turn up and it alot of photos too. So in currently stuck with another familys photos and someone has photos of my children. Absolutely massive stuff up Not good enough.
28 August 2022
Unprompted review
Reply from Photobox.nz
Hi Jessica,
Thank you for sharing your feedback with us.
We are so sorry to hear that you have received someone else's prints, we deeply apologize for the inconvenience this issue has caused, and we understand your concerns, disappointment, and frustration.
We have responded to your email, and we hope that we will provide a satisfactory solution for the issue caused by the wrong order, Jessica, please feel free to reach out to us at info@photobox.co.uk, live chat or our helpline on 0330 053 3353 with any further comments, concerns, or suggestions, or if you require further assistance with your creation, as we would be more than happy to assist you.
Kind regards.
My photos arrived wet stuck together no…
My photos arrived wet stuck together no good at all had to chuck out disappointed why don’t you put in waterproof bags?
25 August 2022
Reply from Photobox.nz
Hi Debby,
Thank you for your feedback.
We're deeply concerned to hear about your recent ordering experience and appreciate you bringing this to our attention. We put great importance on the quality of our services and the satisfaction of our customers, that is why we have contacted you directly via email so that we can come together to a satisfactory solution, so please check your email inbox.
We are looking forward to your response and we are at your disposal for further help.
Kind regards,
Another good quality creation delivered…
Another good quality creation delivered within a couple of weeks
22 August 2022
I designed a mug - would love the design to have a update
I designed a mug. Looks nice and printed well. I was a bit disapointed in the way I could just choose the number of pics and change the size of them to fit the pics I had. Plus would have like to have the opotunite to add text to where ever on the mug or change one of the photo boxs a text box.
Like the print job - nice and bold and clear
14 August 2022
Ten weeks later still no photobook.1st…
Ten weeks later still no photobook.1st try the parcel tracking never progressed at all, 5 weeks later they produced the photobook again and this time the tracking progressed but it never arrived. On the thursday night it said "In transit" On the Friday morning it said "In transit back to deliverer" Never went to "out for delivery " We were home. I don't know where it went but both times it has not arrived. The delivery address was the same as they have sucessfully used many times before but these last 2 times are terrible. I still do not have my parcel which should have arrived in June. It is now August. Photobox helpdesk is slow and unhelpful. How can we do business, our client needs this but cannot trust us as they do not arrive.
9 August 2022
Reply from Photobox.nz
Hi Linda,
Thank you for sharing your feedback with us.
We are really sorry to hear that your photobooks was not delivered in time and that they had to be sent out two more times, we understand your disappointment and frustration, as this is not the service level that you expected. We produce orders with the highest quality and standards possible, and we always respond to customer feedback to develop our products and services, so thank you for informing us.
Linda, please feel free to reach out to us at info@photobox.co.uk or 0330 053 3353 with any further comments, concerns, or suggestions, or if you require further assistance with your creation, as we would be more than happy to assist you.
Kind regards.
I have done 9 A3 photobooks
I have done 9 A3 photobooks, never having pushed any buttons to select. My last book ended up being an A4 unbeknown to me. I would have thought that as my previous books were A3 that you would have contacted me to check if the latest was correct. Extremely disappointed with the size even though the book is good. Would like a response please.
1 August 2022
Reply from Photobox.nz
Hi Joan,
Thank you for sharing your feedback with us.
We're deeply concerned to hear about your recent ordering experience and appreciate you bringing this to our attention. We put great importance on the quality of our services and the satisfaction of our customers.
We have responded to your email, in order to discuss this personally and hopefully achieve a satisfactory solution. Furthermore, we are looking forward to hearing back from you, and we appreciate your patience in dealing with this matter.
Kind regards.
The cost of postage is now outrageous.
The cost of postage has suddenly increased from $6.95 to $49.95. This is outrageous and quite unnecessary.
Postage now adds 50% more on top of the cost of the book.
I have questioned Photobox about this sudden excessive increase only to be told.
“ the price can't be changed because it's affected by different factors, including the delivery method, the type of the product, the production location, and the delivery address.”
So what has changed since my order at the beginning of July when postage was only $6.95 a book from anywhere in the world?
I can understand postage costs and handling being increased by 50% but not 500%!
These books are now unaffordable as they cost $150 when a 70% discount is offered.
I wonder if their business is in trouble and if it can survive this latest greedy increase.
I will not be using this company after I complete my latest project with them.
31 July 2022
Reply from Photobox.nz
Hi Diana,
Thank you for sharing your feedback with us.
We are really sorry to hear that the delivery price has changed and increased in price, we do apologize for the inconvenience this issue has caused you, we understand your disappointment and frustration.
In order to make this better and hopefully come to a satisfactory solution, I would like to ask you to contact us directly via our email address info@photobox.co.uk, when contacting, please make sure to include your full name and your email address as it appears on your Photobox account. We also have a helpline where you can reach us at 0330 053 3353 or our live chat.
Kind regards.
My print arrived in excellent condition
My print arrived in excellent condition. Very impressed with the print quality, and the packaging, which although the cardboard had suffered some scrapes in transit, had protected the print on it's trip from the other side of the world.
30 July 2022
Greed over customer service
I was once a very happy customer of Photobox. I uploaded just about all my favourite photos of my children and produced books and Christmas cards for grandparents overseas. And after suffering a loss of the original digital photos I went to download my images only to find that instead of letting me download all my photos in one go (which would be easy for them to do - and would show concern for their customers), I had to go into each individual photo and make 4-5 clicks for each photo to download them, waiting for things to load between each click. I had 400 photos… I don’t have that sort of time on my hands so I added them all to an order (THAT can be done in bulk of course) and printed them all out. So now I have 400 photos for $150 but still not my originals… I went from big fan to detractor in less than 5 minutes, just as Those kids are reaching the age where I might become a grandparent. I hope it was worth it, Photobox.
23 July 2022
Reply from Photobox.nz
Dear Magnus,
Thank you for your review, and for taking the time to share your feedback with us.
We're deeply concerned to hear about your recent ordering experience and appreciate you bringing it to our attention. This isn't the experience we expect for our customers, who need to get all the necessary help if needed, and we are sincerely sorry to hear that you had an issue with the downloading images. You can read more on this link about options (https://faq.photobox.com/hc/en-nz/articles/360019548938-Can-I-save-my-photos-back-on-my-computer-)
In order to make this better, discuss this issue personally, and hopefully come to a satisfactory solution, we would like to ask you to contact us directly via our email address at info@photobox.co.uk. When contacting, please make sure to include your full name and your email address as it appears on your Photobox account. Also, you can contact us via live chat session, from Monday to Friday, from 9 am to 6 pm.
Additionally, some useful information regarding our communication channels can be found on: https://faq.photobox.com/hc/en-nz
Magnus, we would like to sincerely apologize for the service you received, and the inconvenience caused by this, one more time, and look forward to hearing back from you. Thank you for your time and understanding.
Still havent received my photo.
11 July 2022
Reply from Photobox.nz
Dear Breton,
Thank you for taking the time to share your recent ordering experience with us.
We are sorry to hear that you were dissatisfied with our service and that your order did not arrive within the expected time frame, and that your recent ordering experience was affected by this issue.
At Photobox, we are committed to providing great customer service, and we would like to make things right. This is why we reach out to you personally, Breton, in order to discuss a solution to your problem together. We would appreciate it if you could check your email and provide your response so that we discuss the ways to resolve this query.
Nevertheless, please feel free to reach out to us at info@photobox.co.uk with any further comments, concerns, or suggestions you have so that we can make your experience a better one. Rest assured that we’ll work with you to resolve any issues as quickly as possible.
Breton, we would like to sincerely apologize for the service you received, and the inconvenience caused by this, one more time, and look forward to hearing back from you. Thank you for your time and understanding.
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