First time trying to take a photo for a renewal of driving licence. Photo taken by my cousin, which I then downloaded onto my mobile. Went on line to complete renewal application form and when it c... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to use, and a really useful app that finally made it easy for me to start sorting my driving license back out. The guarantee gives you confidence that the photos will be accepted, which takes a... See more
Company replied
This was one of the easiest and most straightforward processes ever. Uploaded a photo from the comfort of my home, paid a little extra for human verification, and additional edits were made within one... See more
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Excellent service directly from their website. This is my second time using this service. First time was for a passport renewal, second was for a visa. Online reviews were quick and complete. After re... See more
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Company details
Written by the company
Welcome to PhotoAiD, where precision meets convenience in passport photos. As a distinguished provider of passport photo services, we at PhotoAiD take pride in our deep expertise and established authority in this specialized domain. Our journey in perfecting passport photos has led us to develop an exceptionally user-friendly platform that caters to your every need. Whether you’re looking for a passport photo, a visa picture, or any other official document image, we ensure each photo adheres to specific country regulations. Our expansive understanding of global passport photo requirements sets us apart and assures you of a product that meets official standards. What truly defines us at PhotoAiD is our commitment to quality and detail. Our service is bolstered by advanced technology, ensuring each photo is not only compliant but also of superior quality. Our dedicated team, with its rich experience in photography and official documentation, works tirelessly to provide a seamless and efficient experience. From automated sizing and background removal to expert checks, we leave no stone unturned in delivering the perfect passport photo. We understand the importance of getting it right the first time. That's why we offer detailed guides, practical tips, and responsive customer support to assist you at every step. Our mission is to simplify the process of obtaining a passport photo, making it a stress-free and straightforward experience for you. Trust PhotoAid for your passport photo needs and join the ranks of our satisfied customers who have experienced the best in class service. With PhotoAid, rest assured, you are choosing a service that is synonymous with reliability, accuracy, and convenience!
Contact info
4.7
Excellent
13K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Taking selfie and guidance was fairly…
Taking selfie and guidance was fairly easy but I can’t fully rate the company till I receive the photos and check the quality!
18 August 2026
Reply from PhotoAiD
We are very pleased to see your review! Thank you and we recommend our services for the future.
A bit of time waster
The picture taking is a bit complicated. Then dont think It is all you have to pay. You pay also for the picture printing at the photo shop. So there IS a small saving of money but it costs you more time. It IS not worth using in my opinión.
17 August 2026
Reply from PhotoAiD
The fee covers photo preparation and expert verification. You also receive a digital version and a 10×15 cm template for printing yourself at a location of your choice. If you have any questions, please contact help@photoaid.com.
Very easy to use and DVLA passed the…
Very easy to use and DVLA passed the I.D photo with no issues.
17 August 2026
Reply from PhotoAiD
Thank you for your positive review!
Home photo
A few correct guesses and a photo like that of a professional photographer.
17 August 2026
Reply from PhotoAiD
We are very pleased to see your review! Thank you and we recommend our services for the future.
Left a good review then checked email…
Left a good review then checked email and saw that my photo was rejected. They did not tell me that until I paid. Requested to cancel order to go in person since I was having so much difficulty with getting acceptable pic and they advised no refund.
17 August 2026
Unprompted review
Reply from PhotoAiD
We would be grateful if you could send us detailed information about the problem. Please contact us at help@photoaid.com.
Very fast and easy!
17 August 2026
Reply from PhotoAiD
We are very pleased to see your review! Thank you and we recommend our services for the future.
A bit pricey but worth it.sorted out…
A bit pricey but worth it.sorted out passport & driving licence photos
13 August 2026
Reply from PhotoAiD
Thank you for your positive review!
Photo looks good, but hair color is overexposed
The photo itself looks good, but the lighting/processing overexposed my hair so much that it looks grey. The original hair color is much darker, so I would appreciate it if this could be corrected.
16 August 2026
Reply from PhotoAiD
We adjust photos according to official requirements, and any necessary corrections include correcting lighting or removing imperfections. If you have any additional comments regarding photo corrections, we are available 24/7 and will prepare a second version of the photo within minutes. Please contact us by email at: help@photoaid.com
Deceptive pricing policy
I had photos taken for three family members at three different times (one I did not finish processing because of continued pricing differences). Each time Photo Aid charged a different price (as high as $21.99 to a low of $16.95), and each price was significantly more than their Help bot ($13.95) and their website ($16.95 printed) quoted. BTW, I emailed to ask if that was in Canadian or US dollars, and the answer was Canadian, so the US price should have been even less. The photos printed out with strange coloration (I hope they are accepted by the agency to which we are applying). Photo AiD does respond to email promptly, but not terribly openly, IMO. I finally got a partial refund on one photo, although not a refund for the full difference, as I have come to find out. It looks like profile-based pricing to me.
12 August 2026
Unprompted review
Reply from PhotoAiD
We are available 24/7 and will assist you with your order within minutes. We have not received your email address or order number to verify the issue. Please contact us by email: help@photoaid.com
Do not wasting the £5 touchup fee
Do not wasting the £5 touchup fee. Nothing edit and change at all. I request the background change to blue and still sent me a white background. The face too dark due to we don't have any photolight can apply when taking the photo. Nothing they can edit and change after paid the fee for adjust and touchup.
12 August 2026
Unprompted review
Reply from PhotoAiD
We adjust photos to meet official requirements, and any edits involve correcting the lighting or removing imperfections. If you have additional requests regarding the photo editing, we are available 24/7 and can prepare a revised version within minutes. We did not receive any contact details in your review, so please contact us via email at: help@photoaid.com
Reply from PhotoAiD
Thank you for your positive review!
Never received the order
Never received the order. Twice they apparently sent them with a 2-3 day delivery expected. 3 weeks later had to go get it done locally. Customer service simply insinuated we did receive the order imo.
11 August 2026
Unprompted review
Reply from PhotoAiD
We will verify your order status and the accuracy of the address details. Delivery should take place within 2–3 business days of the order being placed. We did not receive any contact details with your review, so please contact us via email at: help@photoaid.com
Dont do extra corrections!!
Dont do extra corrections!!! Paid money for nothing!!! Its disgusting
11 August 2026
Unprompted review
Reply from PhotoAiD
We adjust photos to meet official requirements, and any edits involve correcting the lighting or removing imperfections. If you have additional requests regarding the photo editing, we are available 24/7 and can prepare a revised version within minutes. We did not receive any contact details in your review, so please contact us via email at: help@photoaid.com
Reply from PhotoAiD
Thank you for your positive review!
This place is a scam
This place is a scam. I ordered passport photos that said they wiuld be ready in mins. Four hours later still not ready. Now Im gonna have to pay to get them done else where
10 August 2026
Unprompted review
Reply from PhotoAiD
Typically, digital photos are ready within a few minutes. Please contact us at help@photoaid.com with your order details; we will check the cause of the delay and assist you.
Excellent service!
10 August 2026
Unprompted review
Reply from PhotoAiD
Thank you for your positive review!
perfect
perfect！super fast Service and also almost the cheapest photo Service no matter online or retail store. and super Service as I ask why i did not get photos in 3-5 day abe they responded in 1 hour and today I got my photos in my mail box
9 August 2026
Unprompted review
Reply from PhotoAiD
We are very pleased to see your review! Thank you and we recommend our services for the future.
No problems with this application and…
No problems with this application and done in like about a minute and was successfully accepted by the passport office, would strongly recommend this application 👌
6 August 2026
Unprompted review
Reply from PhotoAiD
We are very pleased to see your review! Thank you and we recommend our services for the future.
Easy to use
Got very confuse by a different app but this was very straight forward and easy to use
5 August 2026
Unprompted review
Reply from PhotoAiD
We are very pleased to see your review! Thank you and we recommend our services for the future.
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