CROOKS The value you will receive is too good to be true. they will revalue your phone to a lower value and then demand you to pay them £35 to return the phone although it clearly states 'free... See more
Company replied
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See what reviewers are saying
Fantastic company to deal with! They reached out to me the day of receiving my device with a fair price from the condition of the phone I sent off. Also provided payment extremely quickly. Hope to use... See more
Super Super easy to use! i recently had my iphone 13 laying around and came across this company searching online, i saw the prices they're offering and thought to give it a shot! its the best deci... See more
This morning, at 9 am, I received an email confirming that my phone had been delivered to them. By 3 pm, I received another update saying my phone had been inspected and my payment was being processed... See more
4.4
Excellent
26 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Easy to use and quick to respond
Easy to use and quick to respond. Happy to get a little extra cash for an old phone that what lying around!
11 October 2026
Unprompted review
Fantastic company to deal with
Fantastic company to deal with! They reached out to me the day of receiving my device with a fair price from the condition of the phone I sent off. Also provided payment extremely quickly. Hope to use them again in the future! Thank you
11 October 2026
Unprompted review
Great service and fast payment
Great service and very quick payment. Easy process, fair price, and helpful communication throughout. Would definitely use again.
8 October 2026
Unprompted review
Avoid at all cost
CROOKS
The value you will receive is too good to be true. they will revalue your phone to a lower value and then demand you to pay them £35 to return the phone although it clearly states 'free return' if you are not happy with valuation. I questioned this charge and they referred me to their T&C and there was nothing on there. This was their response to the £35 return charge not being on their T&C "That £35 fee no need to mention as this only apply when customer booked under wrong category ."
Responding to reply from the business.
I'm not questioning me sending a phone that has bad battery. I'm questioning you asking for a payment of £35 to send the phone back and when I ask you where this states in your T&C you could not show it although it clearly states free returns if phone is revalued!
8 October 2026
Unprompted review
Reply from Phonesell
As this is our responsibility to pay you what offered online similarly it is your responsibility to read the terms and condition before making any booking as it cost us .
In your case you send us device under good condition but fully ignored the fact your phone battery is on service and need replacement which means your device doesn't class as "good Condition" its got faulty battery and will need replacement .
Also we paid you what you happily agreed you checked all the other suppliers and what they offered for the faulty device was paid to you .
This is another example of blackmail business and do not accept your on mistake and laziness to not check the T&cs and then accept business to pay for your mistake.
Easy to use and communication was quick…
Easy to use and communication was quick and clear, would definitely use again
30 September 2026
Unprompted review
It was super easy to use
It was super easy to use, with them sending you everything you need next day. Price was slightly lower than first thought, but still really good service.
28 September 2026
Unprompted review
Smooth easy process and paid super fast.
29 September 2026
Unprompted review
Quick and efficient
Quick and efficient process and easy to contact and reply to the seller, would recommend to anyone looking to get some extra cash for their phone
27 September 2026
Unprompted review
Good service
Good service, quick payment and processing times. Money recieved day after delivery. Lovely staff and great customer service
25 September 2026
Unprompted review
Really great service
Really great service
Prompt responses and very reasonable quotes
Highly recommend!!
25 September 2026
Unprompted review
Paid out within 30 mins of confirmation!
25 September 2026
Unprompted review
Great speedy service only took 3 days…
Great speedy service only took 3 days from posting and they received my device inspected and and payment was on the way happy with the service and price thank you
25 September 2026
Unprompted review
Communication was really good
Communication was really good, explained things that needed to be explained, smooth transaction
23 September 2026
Unprompted review
Excellent service from start to finish.
Excellent service from start to finish.
Definitely recommend them
22 September 2026
Unprompted review
Such a quick and easy process
Such a quick and easy process. Communication was clear, packaging was sent to me and before i knew it, the phone was received and the money was paid into my account. Would definitely use again!
22 September 2026
Unprompted review
Recommended!
Always a great, timely and hassle free service and business with PhoneSell. Would highly recommend to anyone looking to buy or recycle their devices
16 September 2026
Unprompted review
Super Super easy to use!
Super Super easy to use!
i recently had my iphone 13 laying around and came across this company searching online, i saw the prices they're offering and thought to give it a shot! its the best decision i made, it was effortless, i simply submitted it online and the prices are true! quick and easy thank you so much highly recommended .
3 September 2026
Unprompted review
Great company
Great company, swift payment. Great experience. Definitely recommend
18 September 2026
Unprompted review
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