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Rated 2 out of 5 stars

Hello. Me 3 sale se phone pay uee kar raha hu lekin ipi me bahut hi issue ho raha hai last one month se. Pause unblock ka message aa jata hai lekin phone pay me request hoti hai or listing ke bad bhi... See more

Rated 1 out of 5 stars

Dear PhonePe Nodal Officer, I am an NRI living in London, UK. I sold digital gold three times through PhonePe, but the total amount of ₹23,296 has not been credited to my linked Canara... See more

Rated 1 out of 5 stars

⭐ PhonePe Gold Purchase – Very Disappointing Experience Mera naam Mohit hai aur main PhonePe ko mainly UPI transactions ke liye use karta hoon. Galti se maine PhonePe par ₹10,000 ka digital g... See more

Rated 1 out of 5 stars

Very disappointing experience with PhonePe. My ₹13,000 payment is stuck, and despite contacting support repeatedly, I keep getting the same reply: “We are working on it.” The merchant is abusin... See more

Company details

  1. Payment Service
  2. also in
  3. Money Transfer Service

Information provided by various external sources

PhonePe.com revolutionizing payments by building India's Payments App to provide a cashless and a seamless payment experience


Contact info

1.4

Bad

TrustScore 1.5 out of 5

205 reviews

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1-star

No history of asking for reviews

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1.4

All reviews

(205)

30 reviews in the last 12 months

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Rated 1 out of 5 stars

I have read the reviews put by your…

I have read the reviews put by your organization. Sharm kar lo. Ya apne bacche ko gaali khaya paise ka khana khilao. Dnt worry.😣your family will get a cancer hospital very soon. I believe that you have this facility in your medical healthclaim

7 May 2024
Unprompted review
Rated 1 out of 5 stars

Pathetic service

Pathetic service. its been 8 days my POS machine is not working and i am trying to contact phonepe customer care.I am running a showroom, my customers are not able to make payment. Who should i held responsible for my loss?

22 April 2024
Unprompted review
Rated 1 out of 5 stars

Terrible & irresponsible customer support

Their support is terrible; it's totally automated, keeps asking the same questions and giving the same answers.

My issue is as follows: I paid my rent through PhonePe Rent; the amount was debited from my credit card but not reflected in the receiver's account. I tried again, encountering the same issue.

I contacted support, which was even worse; it's an automated bot that replies with the same questions repeatedly.

I tried reaching the support team via phone call; after 10 minutes, I finally got connected to a support person. She asked about my issue and requested me to stay on the call. However, while waiting, the call got disconnected, and despite my attempts to reconnect, it wasn't successful.

PhonePe doesn't seem to care about customers' money; they don't uphold any responsibilities and lack basic sensibility in addressing customers' queries.

It's truly frustrating, and I hope the government will take care of these kinds of scams.

If you are planning to pay your rent or bills through phonepae, then be prepared to get disappointed. Your money is going to get stuck somewhere, and they don't give a damn about it.

31 March 2024
Unprompted review
Rated 1 out of 5 stars

Beware using phonepe they are fraud

They are fraud we have a merchant account and from last 1 month they are not settling the payments nor the are refunding to the customers, When i call to customer care number 080-6872-7777 they say the do not have this information and I will get the call back, However I have not received any call nor any email. They do not have any physical address. They are big fraud.

1 November 2023
Unprompted review
Rated 1 out of 5 stars

PhonePe Such a fraud company do not use

They are fraud we have a merchant account and from last 1 month they are not settling the payments nor the are refunding to the customers, When i call to customer care number 080-6872-7777 they say the do not have this information and I will get the call back, However I have not received any call nor any email. They do not have any physical address. They are big fraud.

24 October 2023
Unprompted review
Rated 1 out of 5 stars

Phone Pe Business EDC swipe machine are Fraud. Beware

I bought Phone Pe Business EDC swipe machine from this company two months ago after seeing their advertisement in the Phone Pe App. They have advertised that they will charge only Rs.199 per month if we spend or do transactions of more than Rs. 1 lakh per month and definitely we do that in our business. But they have charged me Rs.471 for the past two months. When I asked the person Sathish who installed the machine in Hyderabad he informed me that by mistake they have charged even person who had transactions more than 5 lakhs this month and they are going to reverse the charges soon. Neither that happened and they have charged again last month Rs.482. Their call centre is hopeless. It’s just IVR and informs us that we will get a call back but it never happens. When you send an official email, they get back to us saying this is not your official email id or phone number you gave us whereas I don't have any other phone number or email id. I provided them the EDC machine number and last transaction id. They are replying me that the issue is closed third or fourth time now even though I say it is not closed. Whereas I had requested them to send a person to pick up the machine as I wanted to surrender the machine and they are replying me that issue is closed. Its Hopeless. You are such a big company Phone Pe. Why are you behaving so cheap and cheating ordinary business people who earn their money so hard by working 12 hours a day. I have the option to upload only two photos in mouth shut. I can upload all the photos I have an interaction with these guys but unfortunately, I cannot due to restrictions. Should people take you to consumer court for this issue. Have some respect towards your clients. Don't be so cheap and be fraudsters. No company comes up if they cheat their customers. If any of your company staff reads this, please resolve the problem. Don't cheat hard working small businesses. You will never become a big company by doing this.

31 October 2023
Unprompted review
Rated 1 out of 5 stars

Worst Experience Ever

Trying to get in touch with the tech team for around a month now. The sales person has stopped responding to calls/texts. These guys think too big of themselves. The conversations over email has been of no help and there is no escalation possible from any side. Hopefully somebody reads this and gets back to us at the earliest. 9717305546

23 October 2023
Unprompted review
Rated 1 out of 5 stars

Worst Payment App

Worst Payment App, Don't use this Fraud App ,They Blocked my Account without any reason and they're not unblocking my account after sharing All Documents also.Be aware friends never use such silly apps.
Thanks for your understanding 😊

9 September 2023
Unprompted review
Rated 1 out of 5 stars

It's good but i will give you only…

It's good but i will give you only 1star
Because your customers care are not good I have problem last 10 days but unfortunately😔 I will call your customer care but they have no any response but now think that
Everyone one gona to uninstall phone pay apps

5 August 2023
Unprompted review
Rated 1 out of 5 stars

Very very poor service phone pay and…

Very very poor service phone pay and google pay... Emergency peyment time not loging... Egain loging otp.. Bug not received otp.. What do.. Very poor.. All ready loged in one month. Y are told egain otp.... This os cheeting... Too much...

19 May 2023
Unprompted review
Rated 1 out of 5 stars

Compare to other UPI segment Phonepe is…

Compare to other UPI segment Phonepe is worst
They are playing with customers money
1. Only for Phonepe RBI rule is there to hold customer's money in the name of Financial Year end. But other UPI Payments and all don't have the RBI rule.
So many business partners are working based on day to day collection. But this people simply holding customers money for their play.....

31 March 2023
Unprompted review

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