I struggled contacting them by phone.I waited in the queue and eventually someone answered but only to tell me there was no one available and they would arrange a call back to me that i didnt recieve.... See more
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Review summary
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Reviews shaping this summary
Speaking to someone who assured me I’d hear back from you wishing 3 days which didn’t happen when I phoned last week. I want to discuss my pensions and seem to be unable to do so.
I spoke to 4 number agents 3 was very good 1 I could not understand he spoke very fast and I could not understood all he was explaining so I at to ring back to speak to someone to explain everything a... See more
so far everything is going ok am very happy with you so far hi am just waiting for a phone call from you to let me know when hi can get my money thank you and your team for all the help you have given... See more
Company details
Written by the company
We're proud to be part of Standard Life plc, we both share an aligned ambition to help every customer enjoy a life full of possibilities. We aim to provide the right guidance at the right time, giving you confidence on your journey into retirement and beyond. Over the years, policies from a number of life companies have been brought together into Phoenix Life, so it’s likely your policy would have originally been with a different company.
Contact info
United Kingdom
- phoenixlife.co.uk
3.6
Average
6K reviews
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The time it took to get a call back and…
The time it took to get a call back and then the time its going to take to get the paperwork from you to complete my transaction
11 September 2026
Good interaction with staff
I dealt with Ronnie who was polite, helpful and easy to deal with
12 September 2026
It’s a rare experience to be able to…
It’s a rare experience to be able to speak with a REAL person, and even more rare to speak with someone who is helpful and knowledgeable.
5 September 2026
Absolutely RUBBISH
Absolutely RUBBISH
Keep telling you my name is PHILIP NEWHAM
My brother is PETER and he DIED in MARCH
We both had of have a Insurence with you
CHECK Philip lives in SPAIN not CARlton Nottingham
12 September 2026
Did exactly what they said they would
Did exactly what they said they would . No problems .
11 September 2026
My telephone experience...
The staff member I spoke to was very helpfull & made me feel at ease, she answered all questions fully, very well done to you all.
11 September 2026
Good experience
12 September 2026
Cheerful.…
Made change of address easy with cheerful agent and simple process . Than You.
10 September 2026
Positive experience
I've been with Phoenix for a while now. I always find them pleasant, helpful and supportive. As I'm older now and moving my money away ftom them to be better able to manage my future funds, they have been just as supportive.
11 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Still waiting to withdraw some of my…
Still waiting to withdraw some of my pension,
Very poor service
5 September 2026
Reply from Phoenix Life
Hi Mrs Walls. We’re sorry to hear you’ve not been satisfied with your experience with us. We’ve noted your feedback and will do our best to improve in the future. Thanks, Russ at Phoenix Life.
I was really impressed by the end to…
I was really impressed by the end to end process and service I received when I found a long forgotten pension plan. It was particularly refreshing to be able to discuss my needs and decision with a well informed member of the pensions team. Well done Phoenix Life.
4 September 2026
Everything was explained clearly and…
Everything was explained clearly and great patience
3 September 2026
Excellent friendly service
5 September 2026
Excellent service very informative and…
Excellent service very informative and polite and very helpful
11 September 2026
5 stars
5 stars. You dealt with my Policy Surrender fast and smoothly, no delays. A rarity these days. Well done!
4 September 2026
God job and helping me a great deal…
God job and helping me a great deal many thanks
11 September 2026
The person who i spoke to was very helpful extremely…
The person who i spoke to was extremely helpful please thank them for there help
Regards Robert Smith
11 September 2026
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