Phoenix Ghosts Reviews 125

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their extensive knowledge and engaging storytelling, making the tours both informative and entertaining. Many people highlight the guides' friendly and accommodating nature, which significantly enhances the overall user experience. Reviewers also appreciate the unique locations visited, often discovering new aspects of the city they thought they knew well. However, some customers mentioned that they would have liked the opportunity to tour inside the buildings, or that the tour could have ended closer to the starting point for convenience. A few people also suggested incorporating a drink stop at a pub during the tour.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the tour guides for being... See more

Location

Reviewers express great satisfaction with the locations visited. Customers enjoyed exploring downtown... See more

User experience

Reviewers highlight positive aspects of the user experience. Customers consistently praise the engaging and... See more

Based on these reviews

Rated 5 out of 5 stars

We had such a fun experience in the Downtown Phoenix ghost tour! Madison, our tour guide m, was incredibly prepared with lots of interesting stories and photos of Phoenix history. She kept things inte... See more

Company replied

Rated 5 out of 5 stars

Our tour guide Lucas was AMAZING! He was incredibly knowledgeable and kept us all interested in every spot we visited. I would rate the whole experience 5/5 and would recommend to anyone who loves spo... See more

Company replied

Rated 5 out of 5 stars

I’ve done three different ghost tours in downtown Phoenix and this was by far the most comprehensive, professional, and well researched of them all. Our guide Lorelei was amazing. She knew so much abo... See more

Company replied

Rated 5 out of 5 stars

Our tour guides were extremely knowledgeable about the history of the city and buildings that we visited. They were super friendly and even showed us some photos that others took of ghostly sightings... See more

Company replied


Company details

  1. Tour Operator

Written by the company

Phoenix is a city with a troubled history and a rich modern culture. On our Phoenix Ghosts Tour, you’ll learn about the city’s dark history as well as hear blood-chilling stories of some of the most well-known spirits and legends that downtown has to offer. Get an insider’s look into the local legends and resident spirits that haunt the streets of downtown Phoenix. Tours are held nightly, rain or shine!


Contact info

4.8

Excellent

TrustScore 5 out of 5

125 reviews

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Rated 5 out of 5 stars

Lucas was a great tour guide- so…

Lucas was a great tour guide- so knowledgeable and sweet!

25 March 2026
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Reply from Phoenix Ghosts

Hello, Melissa! Thank you for your feedback! We’re thrilled you had a hauntingly lovely time with Lucas. We’ll pass along your compliments and hope to see you again for another eerie adventure!

Rated 5 out of 5 stars

Great guide

Great guide. Very knowledgeable and provided interesting pictures.

9 March 2026
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Reply from Phoenix Ghosts

Hello, Elky! We appreciate your review! Your guide will be thrilled to hear your kind words. Looking forward to welcoming you back on another tour!

Rated 5 out of 5 stars

Phoenix Ghosts Tour

We had such a fun experience in the Downtown Phoenix ghost tour! Madison, our tour guide m, was incredibly prepared with lots of interesting stories and photos of Phoenix history. She kept things interesting, fun, and the right bit of spooky. Even though I grew up here, I had never seen Phoenix from an angle quite like this!

16 March 2026
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Reply from Phoenix Ghosts

Hello, Lori! Thank you for sharing your experience. Madison will be excited to hear she gave you a fresh perspective on Phoenix while keeping things fun and spooky. We hope to welcome you back for more stories and a little paranormal flair.

Rated 5 out of 5 stars

Had a great time!

Marcus took us to 3 locations, and was very outgoing and fun. I would definitely book a tour with this company again.

7 March 2026
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Reply from Phoenix Ghosts

Hello, Dylan! We appreciate your feedback. Marcus will be happy to hear he made the tour enjoyable and lively. We hope to welcome you back for more fun, history, and a hint of mystery.

Rated 5 out of 5 stars

Host was incredibly knowledgeable

Host was incredibly knowledgeable. I appreciated all the historical pictures she could share as it added to the experience. Stories were dynamic and interesting. The move from location to location was smooth and provided a great immersion in Phoenix history. Overall, great tour.

1 March 2026
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Reply from Phoenix Ghosts

Hello, Joanne! Thank you for sharing your experience. We’re thrilled your tour was engaging, immersive, and full of historical insights. We hope to welcome you back for more stories, fun, and just the right touch of spooky.

Rated 5 out of 5 stars

Very informative

lots of detailed stories

2 March 2026
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Reply from Phoenix Ghosts

Hello, Keshia! Thank you! We’re thrilled the detailed stories made the tour memorable. We hope to guide you again for another immersive and slightly eerie experience.

Rated 5 out of 5 stars

Ghost tour

Lucas was a great guide the tour was fun and exciting. Definitely would recommend!

28 February 2026
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Reply from Phoenix Ghosts

Thank you for the wonderful feedback! We’re thrilled Lucas made the tour so fun and exciting, and we truly appreciate your recommendation. We can’t wait to see you on another spooky adventure soon!

Rated 5 out of 5 stars

Stories and history

Madison was great and very knowledgeable! Not only did she share great ghost stories but also shared a lot of history of Arizona, and the Phoenix area!

19 February 2026
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Reply from Phoenix Ghosts

Thank you for the wonderful rating! We’re thrilled Madison made the tour so engaging and informative, sharing both ghost stories and Arizona history. We’d love to have you join us on another tour soon!

Rated 5 out of 5 stars
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Reply from Phoenix Ghosts

Hi, Stephanie! We appreciate your feedback! It’s great to hear you had a positive experience with our guide. We’ll be sure to share your comments and hope to see you again soon!

Rated 5 out of 5 stars

Ghosts, drinks, and dolls

This tour was so fun, and a great way to spend a birthday! The locations were unique and full of history, and our ghost host was very kind and knowledgeable!

10 January 2026
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Reply from Phoenix Ghosts

Hello, Kayleigh! Thank you for the great review! We love hearing that the tour was both fun and full of history, especially for a birthday celebration. Your compliments will be passed along to the ghost host—we’d love to see you again!

Rated 5 out of 5 stars

We loved how the tour combined history

We loved how the tour combined history, architecture, and ghost stories. Our tour guide was very well versed and a great conversationalist.

24 December 2025
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Reply from Phoenix Ghosts

Hello, Sandman! Thank you for your feedback! We’re thrilled you enjoyed how the tour blended history, architecture, and ghost stories. We’ll be sure to pass your kind words along to your guide. We hope to see you again on another tour!

Rated 5 out of 5 stars

Very fun tour

Very fun tour. Lucas was very knowledgeable!

22 December 2025
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Reply from Phoenix Ghosts

Thanks so much for sharing your experience! It’s wonderful to hear that Lucas made the tour both fun and informative. We’ll pass your compliments along and would love to welcome you back again soon!

Rated 5 out of 5 stars

Fun time

The tour guide was very informative and made the tour fun.

29 November 2025
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Reply from Phoenix Ghosts

Hello, Jenna! We appreciate your review! Happy to hear the guide helped make the experience enjoyable and informative. We’ll let them know. Hope to see you again!

Rated 5 out of 5 stars

Great tour and guide

Great tour and guide! Super fun exploring the city and learning about Phoenix’s paranormal history.

15 November 2025
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Reply from Phoenix Ghosts

Hi Alexandra! Thanks for sharing your experience! We’re glad your guide made the tour fun while exploring Phoenix’s paranormal history. We’ll let them know you enjoyed it. We hope to welcome you back again!

Rated 5 out of 5 stars

Great ghost walk tonight

Lucas was very knowledgeable and accommodating to my schedule. He shortened the walk for me but I didn’t feel like I got shorted at all.

20 November 2025
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Reply from Phoenix Ghosts

Hello Amy, thank you for sharing your experience! We’re so glad Lucas was able to accommodate your schedule and adjust the walk without taking anything away from the tour. He’ll be happy to know it still felt complete and enjoyable for you. We hope to see you again soon!

Rated 5 out of 5 stars

Late Night Tours

Our tour guides were extremely knowledgeable about the history of the city and buildings that we visited. They were super friendly and even showed us some photos that others took of ghostly sightings at the sites. The only thing that could've made the experience better is if we had been able to tour inside the buildings as well.

16 November 2025
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Reply from Phoenix Ghosts

Hello Kristan, thank you for sharing your experience! We’re so glad to hear that your guides’ knowledge, friendliness, and ghostly photo stories made the tour enjoyable. We appreciate your feedback about going inside the buildings, that’s something we’d love to offer whenever possible. Thank you again for joining us, and we hope to see you on another tour soon!

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