Phoenix Car Keys Ltd | Auto locksmith services Reviews 

Expensive but need to be done £456 for call out and ignition barrel replacement to be done in 45 mins
Good service and on time

My ignition barrel went on my VW golf, meaning I couldn’t turn the key past the first click to start the ignition. Luckily it happened on my drive. I had just got off the phone to VW after being quoted £308 for the part and a local mobile mechanic saying 2/3 hours Labour. I see a sponsored advert for phoenix - clicked it and called, had to confirm that they were nationwide as I didn’t even look into the company. Spoke to a very friendly lady who knew exactly the problem. She came back with a quote which was considerably better than I would have expected. Said they could have someone there in 24 hours, just needed to pay x amount upfront and it will be booked. Against my every nature, I paid the deposit, came off the phone and suddenly thought, that seemed a bit too good to be true! What have I done! Looked at some of the reviews and saw mostly positive but then a selection of scammer type reviews! In the end I just thought, it will be what it is. Evening before they were due - I got a call from Loui, he confirmed the address and said he was setting off early etc and the rough time he would be here. I even asked him - you know the problem right, done it before? He was like - yes common fault etc. He turned up around the time he said. I again clarified that it was a new ignition unit going in - he confirmed. I went back out - what seemed like half an hour later and the key was working - he said he had changed the unit and held up my old one, that he just needed to put the car back together - he also managed to retain the use of my original key, when i was expecting, especially given the price and not going through VW, to now have a separate key for ignition. Some of the negative reviews were problems after - with remote locking etc. So I made sure to start the car - lock it - unlock etc. All fine, had a steering wheel light on the dash but loui explained that’s because he had to unplug something and will go off when the car next runs a check. I paid him - he left and said phoenix will send the invoice. The process seemed so smooth I was still waiting for the catch. I will admit - I did think, that ‘old’ ignition unit looked a bit clean - and how have I still got my original key. I bet a pin just needed moving or something. The lock feels smooth and brand new - if I am honest, even if it is the old unit fixed! I couldn’t care. The work comes with warranty and it was so faultless and as quoted that it was great value either way! I am not really one for reviews - but credit where credit it due with these guys. Not a service I wish to need often however, they will be my first call should I need in the future and will have no problem recommending.

My daughter left her keys in car , which automatically locked. Phoenix were able to sort out a lock smith and come to her assistance within 30 minutes. The stress in the situation was taken care of by a very friendly and caring service . Lesson learned, must get a spare key cut . If we needed there services again , wouldn’t hesitate to use …

Phoenix from start to finish were fantastic. After someone tried to steal my car Phoenix came out within a say fixed the ignition barrel and went that extra mile to fix the immolbilser box which they broke. I would highly recommend Phoenix to anyone who needs a key service for their vehicle. Would definitely use again.

Paid upfront for car key for my girlfriends Range Rover costing approx 400 pounds , key doesn’t work doesn’t lock have tried to resolve lots of times with no help, avoid

Thank you 🙏 Phoenix. My key wouldn’t turn in ignition (Audi a3) The locksmith came the same day and charged within a reasonable price whilst local garages and mechanics diagnosed with many different issues . Thanks again Phoenix :). Toff

Excellent and quick service, really helpful communication, didn't patronise me for being clueless, got me on the road within a few hours on a busy Saturday. Highly recommend!

My key was stuck in the ignition and prior to this it had been hard to remove the key. I needed a new ignition barrel. My garage tried to source one but was told they don't make them anymore. I rang Phoenix and and I had a replacement the same day. I think it was quite expensive but for same day service and peace of mind I have no complaints. Many thanks.

Repeat customer here and once again the response time and service was impeccable, would not hesitate to recommend. They really take the stress out of the situation. Thank you!

New spare key sorted the next day at a decent price. Thank you

I found from start to finish , that everyone was understanding about my situation, And ond of course so knowledgeable about the work, very helpful and polite mannered would highly recommend ,
Regards Thomas Dunstable

Extremely grateful for the quick response came same day I was expecting a new barrel and key but the new one was ever so slightly doffernt and wouldn't fit which he showed me so ended up fixing the existing barrel as there was sumthing damaged inside of it. Hence y kept getting stuck i did also expect new key but they keys he had weren't the correct one so I still have existing key that he sorted for me as he showed i think cause I was expecting all new but either way I am bot bothered I can get the key in and out and it works so not arsed it was a Sunday and late that he came to my house but overall happy that my key goes in no problems sometimes things ain't plain and simple that the way it goes but it works so don't matter if I was thinking I was paying for new or not it was sorted and that's all that mattered this is my true experience and the guy was very polite and he eneded up chatting for abit after even to say it was late Sunday so was very nice experience and the lady on the fone was polite also and actually sent me some info out the kindness of her heart about something I been going through so either way very polite people the guy was so nice and showed me everything he did explained to me and ended up chatting for a while after baring in mind he left Sunday evening not local and still had to get home but still took time to chat and for that I am grateful as haven't been in the best health and feel isolated alot and don't always get to speak to many people I love connecting with people and has been hard leaving my job feeling like my world turned upside down so small things I am truly grateful for please tell Andy thanku and also I get 6 months warranty aswell from the guy who came and did it so he said any problems ring me stay blessed people and humble 😊

I obviously didn't scroll down the reviews far enough to find out about how bad these people can be or I am just unlucky. I had a problem with a steering lock on my car that had been damaged by somebody attempting to steal the car without the right key. Looked on the internet and Phoenix looked to be the best fit for what I wanted. Initial contact was good but I quickly realised, all too late I am afraid, that these guys don't do anything that they say on their website. They are expensive call handlers and take no responsibility for the work undertaken by the tradesmen that they engage to do the work and change a fortune for the privilege. I have been left with a car that has no immobiliser, the steering creaks when moving, and the trim around the column clearly hasn't been put on square and a door lock key that is just a blade. I would say AVOID AT ALL COSTS.

Fantatic Service. Lovely helpful people who helped take the stress from the situation I was in.

Very professional.

Reasonable prices too.

I am very grateful for the 10 minute response time and speedy supply of new key fobs.

Thx so much everyone

Speedy, efficient and reasonably priced service

Fantastic service from start to finish we had locked keys inside our Mg car and from the moment I called for help had great service , Harrison came out the same day and kept us updated on his arrival time, quick polite efficient great job done .even had a call to follow up the job had been done can’t fault a thing

Really positive experience for us. Needed a new car key urgently and gentlemen who booked us in over the phone was very friendly and helpful. Demitri who came to our house to setup a new key was also excellent. Would defo recommend.

What a fantastic service, my key fob wasn’t working properly so I changed the battery and then nothing, wouldn’t do anything. I thought the key needed reprogramming so contacted Logan who talked me through things to try and very speedy in replies. He helped me source the issue over the phone. Thank you so much.

The person I had assigned arrived when he said he would. He was patient waiting for me and the job was carried out as quick as he said it would be.

All round good service.

amazing service. couldn’t ask for a better service. was kept informed of the process and the locksmith was professional and friendly. couldn’t recommend highly enough