University of Phoenix Reviews 7,957

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and faculty for their helpfulness, supportive nature, and proactive communication, making the overall user experience pleasant and smooth. Many people appreciate the personalized approach and the ease of navigating the online platform, which contributes to a positive learning journey. However, some customers were dissatisfied with aspects of the service and customer support, noting inconsistent information from advisors and occasional difficulties with instructors not providing adequate assistance or clear explanations for assignments. A few people also mentioned issues with assignment due dates and a desire for more interaction in classes.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many praising the helpfulness and accessibility of... See more

User experience

Clients share positive opinions on user experience, highlighting the program's flexibility, which allows them... See more

Service

Customers had ambiguous experiences with service. Many reviewers praised the strong support, flexibility, and... See more

Customer service

People report ambiguous experiences with customer service. Many customers praise the incredible support,... See more

Instructions

Consumers generally find the instructions to be positive. Many reviewers appreciate the clear, well-organized... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The approach to scheduling is great albeit not without its drawbacks. A scheduled break in my classes for 2 weeks due to availability resulted in my status being changed to unofficial withdrawal. This... See more

Company replied

Rated 5 out of 5 stars

The frequent check ins from faculty and friendly professors made this experience pleasant. Whenever I had a question my calls and emails were answered quickly and professionally. Professors were very... See more

Rated 5 out of 5 stars

Masters degree. Public Administration. Finally finished it during Covid but had started it years earlier. I love Dr. Sperling's story the guy who founded it. I loved graduation. I found the learning t... See more

Company replied

Rated 5 out of 5 stars

Degree two and my experience is outstanding ! From academic advisors thoroughly reviewing your curriculum and helping choose courses with Sophia when available, to financial aid . No delays , burdens... See more

Company replied


Company details

  1. University

About University of Phoenix

Written by the company

Founded in 1976, University of Phoenix became one of the first online universities designed for working adults. We offer a powerful combination of career guidance, personal support and flexible learning opportunities — all with options to help save time and money on your degree. Here, the best time for class is when it fits your schedule, so you can balance it all — work, family and school — by focusing on just one 5-to-6-week course at a time.

You can discover the exciting and successful careers achieved by our alumni in our Alumni Podcast here:

https://www.phoenix.edu/blog/alumni-chronicles/podcast.html

And if you want to learn more about some of our most prestigious alumni, the UOPX Alumni Luminaries, go here:

https://www.phoenix.edu/alumni/luminaries.html

We are accredited by the Higher Learning Commission (hlcommission.org opens in new window), which validates the University and the quality of our academic programs.

Our students learn career-relevant skills from our faculty — leaders working in business, technology, healthcare, education and more — who bring a hands-on perspective and practical knowledge to the classroom. Because we know your life doesn’t stop when the sun goes down, we offer personal support and resources by phone, chat or email to encourage your success as a student and beyond. And with so many ways of staying connected to an inspired community of students just like you — who understand what it takes to keep going and can motivate you along the way — you’re never alone.

As a transfer-friendly University, we accept transfer credits from over 5,000+ schools; plus, we provide students with the opportunity to have relevant experiences — everything from life experience to past jobs — evaluated for potential credit to help our students get the college credits they deserve when going back to school.

Your 24/7 classroom is open.

Don't just take it from us, hear what our alumni have to say about their experience at University of Phoenix on the Degrees of Success podcast: https://www.phoenix.edu/blog/alumni-chronicles/podcast.html

Built for Working Adults. Degree programs: Bachelor's, Master's, Doctoral, Associate, Certificates, Single Courses.

Written by the company

Work. Family. School. Choose all three.
You shouldn’t have to choose between supporting a family and rising to your potential. Earn your associate, bachelor’s, master’s or doctoral degree in the time you have right now.
Experience is an awesome teacher.
Our instructors average 20 years of real-world experience, so you won’t just learn theory — you’ll learn how to apply it.
Pay the same price from start to finish.
Keep the same tuition until you graduate from your degree program, even if it takes longer than you planned. That’s our promise. No matter what surprises life brings, your tuition is locked in.
Take the fastest route to graduation.
Adult learners bring a lot to the table. Learn about opportunities that could shave thousands of dollars off your tuition costs, and months off your graduation date.
Earn your degree from an accredited university.
We are accredited by the Higher Learning Commission (hlcommission.org).

Tuition Guarantee

Pay the same price from start to finish

Pay the same price from start to finish
Keep the same tuition until you graduate from your degree program, even if it takes longer than you planned. That’s our promise. No matter what surprises life brings, you can count on us.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Everything from the moment someone…

Everything from the moment someone answered the call was great and the process couldn't have been any easier. The person I spoke with was very kind and very knowledgeable.

24 February 2026
University of Phoenix logo

Reply from University of Phoenix

Hi Patricia, our faculty and staff truly want our students to reach their goals. We appreciate your feedback. Thank you!
-Leann, Community Manager

Rated 5 out of 5 stars

great program

25 February 2026
University of Phoenix logo

Reply from University of Phoenix

Thank you for letting us know how we're doing, Steve!
-Leann, Community Manager

Rated 5 out of 5 stars

My experience was amazing

My experience was amazing. I gained a lot of knowledge and the staff was very professionals and helpful.

25 February 2026
University of Phoenix logo

Reply from University of Phoenix

It means a lot to us to know you've had such a wonderful experience. Thank you for sharing your feedback with us, Elizabeth!
-Leann, Community Manager

Rated 5 out of 5 stars

Ms Waterbury is a great professor

Ms Waterbury is a great professor. Giving us great insights especially with our papers and discussions

25 February 2026
University of Phoenix logo

Reply from University of Phoenix

Hi Marie, we appreciate your feedback and kudos. Our faculty truly wants to see our students soar!
-Leann, Community Manager

Rated 5 out of 5 stars

My experience with the University of…

My experience with the University of Phoenix has been positive overall. The programs are structured in a way that supports working professionals, and the online platform is user-friendly and easy to navigate. I especially appreciate the flexibility of the coursework, which has allowed me to balance my MBA studies with full-time leadership responsibilities.

The instructors are generally knowledgeable and responsive, and the curriculum is practical and applicable to real-world business and healthcare operations. I have been able to immediately apply concepts from my courses to my professional role, which adds significant value to the program.

One area that could continue to improve is communication consistency across administrative departments, but overall the university provides strong support for adult learners seeking career advancement.

25 February 2026
University of Phoenix logo

Reply from University of Phoenix

It's great to know the curriculum is applicable to your work! We appreciate your feedback regarding communication and are always looking for ways to improve our support for our students. Keep up the great work, Nadine!
-Leann, Community Manager

Rated 4 out of 5 stars

My experience at the University of…

My experience at the University of Phoenix has been overwhelmingly positive, and I’m proud to give it a solid 4‑star rating. As a working adult balancing multiple responsibilities, I’ve really appreciated the flexibility, structure, and support the university provides. The online learning format is organized, intuitive, and designed for real‑world success.

The instructors I’ve had were knowledgeable, responsive, and genuinely invested in student growth. They provided meaningful feedback that helped me improve my writing, communication, and critical‑thinking skills. I also appreciated how each course connected directly to practical, career‑focused outcomes rather than just theory.

The University of Phoenix creates an environment where motivated students can thrive. The resources — from the online library to tutoring and academic support — are easy to access and actually useful. I’ve also enjoyed the sense of community in discussion boards and group assignments, which made the online experience feel more personal.

25 February 2026
University of Phoenix logo

Reply from University of Phoenix

We're happy to hear that you've had such a positive experience! It's great to know that the flexibility and support have been beneficial to you as you balance your responsibilities. We're thrilled that you're utilizing resources and feedback to grow your skills. Keep soaring, we're so proud of you!
-Leann, Community Manager

Rated 4 out of 5 stars

Time

Very doable while working a full time job.

25 February 2026
University of Phoenix logo

Reply from University of Phoenix

We're glad to hear it fits with your schedule, Amanda!
-Leann, Community Manager

Rated 5 out of 5 stars

My experience at the university of phoenix

My experience at the university of Phoenix has been a blend of learning, growth, and social interactions. School life isn’t just about hitting books; it’s a vibrant chapter filled with learning, friendships, challenges, and personal growth. I believe my school experiences shape me into who I am today, helping me develop vital skills and memories that last a lifetime. Whether it’s the thrill of acing a favorite subject or the lessons learned from mistakes, every moment counts.
So, with the experience it makes school life such an important phase. It's the combination of academic pursuits, character building, social interactions, and discovering who I really am. I’m excited to share my personal journey through school experience life. I navigated through highs and lows, learned valuable lessons, and grew into a confident individual. In my school experience in journey there are mixtures of learning, fun, frustration, triumph, and growth. It sculpted my personality and prepared me for future challenges. If I had to give one piece of advice, it would be cherishing every moment, learning from your mistakes, and never stop growing.


Best Regards

Rosie Pounds

25 February 2026
University of Phoenix logo

Reply from University of Phoenix

Thank you for sharing such a meaningful reflection on your journey, Rosie. We're proud to be a part of it.
-Gen, Community Manager

Rated 3 out of 5 stars

Listen to the students when they call…

Listen to the students when they call complaining about a teacher that they feel is giving them a bad grade that they don’t deserve

16 December 2025
University of Phoenix logo

Reply from University of Phoenix

Hi Tiffany, we're concerned by your comments and we'd like to look into this. We've followed up with the department to contact you. If you wish to share any further details, please send us an email to UOPXSocial@phoenix.edu. Thank you.
-Leann, Community Manager

Rated 4 out of 5 stars

It has been great

It has been great. The down fall I don't like is that you have to respond to 2 other post in order to get full credit.

25 February 2026
University of Phoenix logo

Reply from University of Phoenix

Thank you for the feedback, Charmice.
-Allie, Community Manager

Rated 5 out of 5 stars

My experience with the University of…

My experience with the University of Phoenix has been very positive, especially because of the flexibility it offers. The online format allowed me to balance school with my other responsibilities while still staying on track academically. The structured courses and manageable deadlines made it easier to stay organized and focused.

25 February 2026
University of Phoenix logo

Reply from University of Phoenix

We’re so glad to hear about your experience, Shantavia! It’s wonderful to know that the flexible scheduling has been working well for you and fitting into your life. Keep going strong.
-Allie, Community Manager

Rated 4 out of 5 stars

Its empowering

It is empowering to be able to prove to myself i can do theses things.

25 February 2026
University of Phoenix logo

Reply from University of Phoenix

You can do anything you set your mind to. Thanks for the review, Amanda!
-Allie, Community Manager

Rated 5 out of 5 stars

Having my degree path and planned out…

Having my degree path and planned out makes it so much easier to help plan my schedule and be in class at the same time

25 February 2026
University of Phoenix logo

Reply from University of Phoenix

Hi Colton, we're so glad to hear about your experience. We appreciate you taking the time to write this review.
-Allie, Community Manager

Rated 4 out of 5 stars

Wish I Could Take More

I wish we could take 2-3 classes at a time in the CCMH graduate plan instead of being stuck in one class at a time. Especially for those that tend to work ahead. It’s easy to get bored.

24 February 2026
University of Phoenix logo

Reply from University of Phoenix

Hi Kayla, thank you for sharing your thoughts. For more detailed guidance, it’s best to connect with your Academic Counselor — they’re there to support you and help you explore your options.
-Allie, Community Manager

Rated 1 out of 5 stars

I’m giving this school 1 star

I’m giving this school 1 star. They get our financial aid and disbursement. Once they get their portion they make us wait for our money. Why hold on to our money

18 February 2026
Unprompted review
University of Phoenix logo

Reply from University of Phoenix

Hi Sashira, thank you for bringing this to our attention. We've let our team know and someone will reach out to you directly. In the meantime, if you have additional questions or concern, feel free to email us at UOPXSocial@phoenix.edu. Thank you.
-Allie, Community Manager

Rated 5 out of 5 stars

Great experience

Great experience

10 September 2025
University of Phoenix logo

Reply from University of Phoenix

Thank you for sharing your positive experience, Cassandra!
-KayCee, Community Manager

Rated 5 out of 5 stars

Simplified process

As an adult learner, UOP makes it easy to navigate. I received multiple calls to ensure that I was ready and during the class to check on me. They make it a simplified process!

12 February 2026
University of Phoenix logo

Reply from University of Phoenix

Hi Nancy, we so happy to hear about your experience. Thank you for taking the time to share.
-Allie, Community Manager

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look