Bought an elliptical fitness machine via Amazon in January to aid with muscular strength prior to and after a hip replacement. Worked wonderfully until a pedal became detached on the evening of 7th Ju... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Bought an elliptical fitness machine via Amazon in January to aid with muscular strength prior to and after a hip replacement. Worked wonderfully until a pedal became detached on the evening of 7th Ju... See more
Company replied
I placed an order to Ireland. The dumbbells are of great quality and arrived faster than expected. However, I was charged an extra €17 for customs clearance. This wasn't mentioned during the checkout... See more
Company replied
Great service, quick delivery and a really well wrapped package! Our hoop arrived within a few days of ordering. It was easy to slot together but I had to check online to make sure I had the right num... See more
I contacted phoenix fitness prior to ordering to seek their advice on which push up bars to purchase. They responded very quickly and with a helpful response. This encouraged me to buy a set. Delivere... See more
Company replied
Phoenix-Fitness is the premier fitness equipment products and fitness accessories store in the UK. Great deals on boxing, fitness accessories, free weights, hydration, performance dumbbells and kettlebells. Shop online today.
Mantle Lane, LE67 3DW, Coalville, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.

Reply from Phoenix Fitness
Ordered products, received several "please leave feedback emails" but no dispatch confirmation. No reply back from my email to customer services chasing my order, so had to then call customer services only to be told the products were out of stock and that I was refunded as aresult (no emails confirming this or detailing out of stock items, and no money in account at this point). Ironically I got an email stating this after I got off the phone with a refund soon after. If I hadn't had called and chased I would have been none the wiser. Disappointed, poor communication.

Reply from Phoenix Fitness
Ordered a couple of things during the Black Friday sale which all went through and payment was taken, only for them to cancel the order 2 weeks later and not even inform me about it, I only noticed as they had refunded me the money but there was no confirmation that I would not be receiving any of the goods.

Reply from Phoenix Fitness
Fabulous stocking filler for my son. Fast and efficient order and delivery service

Reply from Phoenix Fitness

Reply from Phoenix Fitness
I contacted phoenix fitness prior to ordering to seek their advice on which push up bars to purchase. They responded very quickly and with a helpful response. This encouraged me to buy a set. Delivered promptly. Item competitively priced and good quality. Would use company again.

Reply from Phoenix Fitness
No tracking on order. Took too long to come. No response to email asking where order was!
Ordering was easy. Delivery was quick. Item as described. Would definitely use again.

Reply from Phoenix Fitness
I only received one part of my order. Have tried to contact regarding missing item but not had a response.

Reply from Phoenix Fitness
Item was purchased then received an email 2 days later stating I'd be receiving a refund. No reason given until I email and was told the sale had been cancelled as the item was out of stock. Unacceptable.

Reply from Phoenix Fitness
Excellent website easy to order and extremely quick delivery.

Reply from Phoenix Fitness

Reply from Phoenix Fitness
My purchase was for a set of Yoga bands and a wobble (or balance) board. The order arrived in double-quick time, thank you. However, the Yoga bands are a bit shorter (approx 75mm) than those I had bought before under the Phoenix brand, although their quality seems just as good. A slight niggle. The balance board was certainly not expensive and its construction is commensurate with this. Not comfortable to stand on it bare feet, thin at the edge (not helpful if you're using it for push-ups) and after a couple of weeks supporting my 70kg weight, it's starting to creak a bit. It's OK, does its job but maybe I'll buy something a bit more substantial (and comfortable on the feet) in the future.
Good delivery and kept bottle in good condition just took a bit long.
Shipping was quick. Kettlebell is ideal for my home gym, also indoor and carpet friendly.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.