Bought an elliptical fitness machine via Amazon in January to aid with muscular strength prior to and after a hip replacement. Worked wonderfully until a pedal became detached on the evening of 7th Ju... See more
Company replied
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See what reviewers are saying
I placed an order to Ireland. The dumbbells are of great quality and arrived faster than expected. However, I was charged an extra €17 for customs clearance. This wasn't mentioned during the checkout... See more
Company replied
Great service, quick delivery and a really well wrapped package! Our hoop arrived within a few days of ordering. It was easy to slot together but I had to check online to make sure I had the right num... See more
I contacted phoenix fitness prior to ordering to seek their advice on which push up bars to purchase. They responded very quickly and with a helpful response. This encouraged me to buy a set. Delivere... See more
Company replied
Company details
Information provided by various external sources
Phoenix-Fitness is the premier fitness equipment products and fitness accessories store in the UK. Great deals on boxing, fitness accessories, free weights, hydration, performance dumbbells and kettlebells. Shop online today.
Contact info
Mantle Lane, LE67 3DW, Coalville, United Kingdom
- phoenix-fitness.com
4.1
Great
234 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Item has not turned up
19 January 2024
Reply from Phoenix Fitness
We hope this message finds you well. We appreciate your recent review and the opportunity to address your concerns. Our team has reached out to you via email to initiate the resolution process and ensure that we can resolve the issue to your satisfaction.
Please check your email inbox, including the spam or junk folder, as we strive to address and resolve any delivery-related issues promptly. We are committed to providing a positive customer experience, and your feedback is invaluable in helping us achieve that goal.
Reply from Phoenix Fitness
We are truly sorry to hear about the inconvenience you've experienced with your recent order. Your satisfaction is our top priority, and we are committed to resolving this issue for you as quickly as possible.
Our team has reached out to you via email to better understand the specific details of the situation and work towards a resolution. Please check your email inbox, including your spam or junk folder, as our message may have landed there.
We value your feedback and appreciate your patience as we work to address this matter promptly. If you have any additional information or concerns, please don't hesitate to reply to our email, and we'll be more than happy to assist you further.
Thank you for bringing this to our attention, and we look forward to resolving the issue to your satisfaction.
I purchased a Punchball item from Phoenix…
I purchased a Punchball item from Phoenix for my Grandson for Christmas. There was a minor fault on the base attachment. Without delay Phoenix replaced the item which was received within 48hrs of my contact without any reservation whatsoever. A most courteous and efficient approach to excellent customer service. It could not be faulted. If other sellers adopted this customer focused approach, all buyers would be more than satisfied. Please continue with these standards of customer service. Tara Davies should be complimented on her high service standards.
4 January 2024
Unprompted review
Reply from Phoenix Fitness
Thank you so much for taking the time to share your positive experience with our Punchball item and our customer service. We truly appreciate your kind words and are thrilled to hear that we were able to promptly address the minor fault, providing a replacement within 48 hours.
At Phoenix, we are dedicated to delivering excellent customer service, and we're delighted that you found our approach courteous and efficient.
Your feedback is invaluable to us, and we are committed to maintaining these high standards. We genuinely believe that a customer-focused approach is essential, and your satisfaction is our top priority.
If you ever have any further questions, concerns, or if there's anything else we can assist you with, please don't hesitate to reach out.
Thank you once again for choosing Phoenix.
Speedy delivery
Speedy delivery. Bought as a Christmas present so no response from the recipient yet . Product seems sturdy.
10 December 2023
Reply from Phoenix Fitness
Thank you for the wonderful 5-star review! We're delighted to hear that you experienced speedy delivery and that the product appears sturdy. We hope it makes for a fantastic Christmas present!
If you have any more feedback or if the recipient has any thoughts on the product after Christmas, we'd love to hear about it. We appreciate your support
Greet super amazing
6 December 2023
Reply from Phoenix Fitness
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you found our service super amazing. Your positive feedback means a lot to us, and we're grateful for your support.
If you have any additional comments or if there's anything else we can do for you, please feel free to let us know
Great product and delivered as promised
8 November 2023
Reply from Phoenix Fitness
Thank you so much for your positive feedback! We're delighted to hear that you are satisfied with our product and that it was delivered as promised. Your support means a lot to us. If you have any further comments or suggestions, feel free to share.
Medicine balls reasonably priced and…
Medicine balls reasonably priced and arrived in good condition, only a few days after ordering.
4 October 2023
Reply from Phoenix Fitness
Thank you for the wonderful feedback
Reply from Phoenix Fitness
Thank you for your kind feedback
Great for the price
Quick delivery, great product for the price I have 1 for each member of my family for swimming and gym etc.
10 August 2023
Reply from Phoenix Fitness
Thank you for the fantastic feedback
Great ,quick delivery definitely will…
Great ,quick delivery definitely will buy from again 👍🏻😊
18 August 2023
Reply from Phoenix Fitness
Thank you for the wonderful and we are looking forward to your future orders
Great service
Ab roller arrived quickly and very well packaged.
Would not hesitate to use this company again.
17 August 2023
Reply from Phoenix Fitness
Thank you for the kind review
Great prices and high quality professional products
Great prices and good quality official fitness products. Even cheaper than the dodgy stuff on Amazon and eBay! Very happy to find them as I had never heard of them.
Also received quickly and very presentable within boxes and sturdy branded packaging. Seem to be high quality professional fitness products. Great find!
8 August 2023
Unprompted review
Reply from Phoenix Fitness
Thanks very much for your great feedback :)
Great price, good professional quality products
Great prices and good quality official fitness products. Even cheaper than the dodgy stuff on Amazon and eBay! Very happy to find them as I had never heard of them.
Also received quickly and very presentable within boxes and sturdy branded packaging. Seem to be high quality professional fitness products. Great find!
6 August 2023
Reply from Phoenix Fitness
Thank you for the very kind feedback :)
Reply from Phoenix Fitness
Thank you for the amazing feedback!!
Very happy
Very happy, great value for money & very fast delivery & service.
Would definitely recommend:)
25 July 2023
Reply from Phoenix Fitness
Thank you for the very kind feedback :)
Recommended!
We had a little problem, but it was kindly solved to my entire satisfaction!
I recommend this company.
6 May 2023
Reply from Phoenix Fitness
Good morning Oliver,
Thank you for taking the time to leave a review.
Unfortunately, we have checked our inbox and can't locate any emails from yourself.
I have contacted you on the email address provided with your order.
Please rest assured that we will look into whats gone wrong and get this resolved promptly for you.
Look forward to hearing from you!
Kindest regards,
Phoenix Fitness
Great!
Great!
I needed some equipment quick for a fitness competition and Phoenix Fitness really came through when no one else could
17 February 2023
Reply from Phoenix Fitness
Thank you for your great feedback!
Amazing Service & Products
Excellent service all around from Phoenix Fitness; high-quality items at great prices, with quick delivery. I’ll definitely be using Phoenix Fitness again - thank you!!
10 February 2023
Unprompted review
Reply from Phoenix Fitness
Thank you for the lovely feedback!
My 3rd order now from Phoenix
My 3rd order now from Phoenix. Products are great, good quality and fast delivery.
16 February 2023
Unprompted review
Reply from Phoenix Fitness
Thank you for your kind feedback!
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