PHMG Reviews 

2,412
•
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 333 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, professional, and quick to respond to any requests or updates. People note that the team makes the onboarding process smooth and straightforward, consistently delivering quality audio content that elevates their phone presence. Reviewers appreciate the regular check-ins and dedicated support managers who understand their business needs and keep projects on schedule. However, some reviewers were not happy with ongoing billing issues, rigid contract renewals, and difficulties securing refunds. A few other people also felt that communication completely broke down and support became unresponsive when trying to resolve service problems.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting that representatives are friendly,... See more

Customer service

Consumers find customer service to be positive, noting that representatives provide prompt communication,... See more

Response time

Customers consistently note positive experiences with response time, highlighting prompt professional... See more

User experience

Reviewers highlight positive aspects of user experience, noting that setup is easy and turnaround times are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a great call today with Michael and he answered all of my questions and concerns. I'm excited to get our phone scripts updated and look forward to a great working partnership. He helped me under... See more

Rated 5 out of 5 stars

We've worked with PHMG for a while and they have always been great. They're efficient and always responsive. Our Account Manager, Alastair, is extremely knowledgeable and friendly. He has always ta... See more

Rated 5 out of 5 stars

Ben Quinlivan is awesome and has been so responsive and helpful with getting our content updated and completed in a timely fashion. Additionally, he checks in every few months to make sure everything... See more

Rated 5 out of 5 stars

A great & very professional company to deal with! Delivered exactly what was discussed in a very timely, efficient manner, a true pleasure to deal with from start to finish. Couldn't recommend PHMG m... See more


Company details

  1. Media and Marketing Agency

Written by the company

PHMG helps businesses around the world revolutionise customer connections by uniting audio, strategy, and technology to deliver unmatched customer experiences.


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(2,412)

332 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast and efficient

Amy, Andrew, and everyone else we've dealt with have been so wonderful. They are always quick to respond and get things uploaded correctly.

9 February 2026
Unprompted review
Rated 5 out of 5 stars

We've been using PHMG for over 5 years…

We've been using PHMG for over 5 years and have been thrilled with the service that we get. From the music created specifically for us that became our company music, to the phone messaging and hold messages, PHMG has always been quick to help and Eleanor & Taran have been great to work with.

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Efficient, friendly and knowledgeable

We've worked with PHMG for a while and they have always been great. They're efficient and always responsive.

Our Account Manager, Alastair, is extremely knowledgeable and friendly. He has always taken the time to understand our brands and exactly what we need to maximise our partnership with them.

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Highly efficient and supportive team

We have been working with PHMG for a handful of years now, their team are always efficient, responsive communicators who keep everything moving smoothly and they regularly schedule check-ins to make sure our messaging stays aligned with our needs. We'd happily recommend them to any business looking to improve their caller experience.

6 February 2026
Unprompted review
Rated 5 out of 5 stars

From the salesperson to the staff…

From the salesperson to the staff putting together the product, this is top shelf! I am very happy with the messages and they are very communicative when you need something. great company to work with!

5 February 2026
Unprompted review
Rated 5 out of 5 stars

Owning a Company there are always Challenges

Owning a company there are always challenges every day. PHMG made multiple of those challenges disappear completely and since partnering with PHMG for all of our audio needs and meeting Go-To through it all has not only improved our company. But has also improved our image with our customers. Credibility, quality, and reputation are very important in any industry and with PHMG we achieved that a little more. It was and has been great to work with PHMG and their team!

5 February 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience working with…

I had a great experience working with PHMG. They were professional, communicative. The final result was excellent, and the process was smooth from start to finish. Highly recommend their services!

4 February 2026
Unprompted review
Rated 5 out of 5 stars

The best for audio branding & marketing

I have always received excellent service from the PHMG team, particularly from Alastair our fantastic account manager. Approachable, friendly and the turnaround time with recording and production is always quick. Highly recommend working with PHMG.

5 February 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience!

Ben & Andrew were great to work with! They were very accommodating to our needs and eager to help us where needed. Quick to respond to emails & quick turn around on projects with them. Very happy with their service.

4 February 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience from Annas call into us, as a new member of the team it was great to get the insight into the products and services that are provided.

4 February 2026
Unprompted review
Rated 5 out of 5 stars

Great company to work with

Great company to work with! My Account Manager, Alastair, is lovely and really helpful. Nothing is too much trouble and he always makes sure we are getting the most value for money by continually improving what we do.

4 February 2026
Unprompted review
Rated 5 out of 5 stars

PHMG has been a great partner for our…

PHMG has been a great partner for our company. They have handled our brand sound and voiceover work for years, and they recently helped us update our phone system and overall audio branding. The process was smooth from start to finish and handled with real care. Working with Sally Loftus has been especially enjoyable. She is responsive, knowledgeable, and always makes things easy. Overall, we have had a consistently positive experience with PHMG.

2 February 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look