What can I say service was second to none, been buying my timber products from here for years, friendly staff and the delivery drivers are brill, cant fault them
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Order 3.6m hard wood sleepers, very good price compared to online retailers. We changed our minds for the layout of the garden and wanted 2.4m lengths. No hassle to swap and change products at all and... See more
This place is a real Aladdin's cave for the DIY enthusiast, if they do not stock the item that you require here, then there is little hope of any other local business having it in stock. Prices also r... See more
All aspects of our purchase of a shed and garden furniture were excellent. The sales staff were knowledgeable, pleasant and professional with clear, concise communication at all times. The quality o... See more
Company details
Written by the company
Timber sales to the trade and public from Ebbw Vale, South Wales. Serving a wide area with same and next day delivery on fencing, decking, sleepers, shed, trellis, pickets, felt, nails, composite, turf, stakes, durapost, feather edge, summer houses, panels, ply, osb, postcrete, wheelbarrows, benches, c16, c24, spindles, handrail.
Contact info
United Kingdom
- philipjonestimber.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Did exactly what it said on the tin 👍
Differing customer service
Great quality decking boards.
Purchased on two different days in the same week. Fantastic customer service on the first day and was helped by the female assistant to load my car. As a 50+ woman with dodgy knees, I was really grateful. Went back for more and the guy just counted out my decking boards and leaned them against a truck and left me to struggle.
Really quick delivery and fantastic…
Really quick delivery and fantastic fencing, really pleased with my order. The customer service is also brilliant, highly recommend!
Fast delivery and great products
Fast delivery and great products. Would definitely recommend
Good service, good wood but answer your emails
Wood was good quality.
Gentleman on hand brought it down to the car fair play to him give him a raise
Lad behind counter promptly refunded wrongly measured(my mistake) post fair play give him a raise.
Although it would be nice if the company answered my emails about a custom cut post I needed, had to spend my money elsewhere instead of with yourselves.
Good value for money timber
Good value for money timber, delivered on time, dropped where I needed it. No fuss
Very happy with the timber delivered
Very happy with the timber delivered. Also came at a very good price. Would recommend
Delivery was prompt items were great…
Delivery was prompt items were great quality and delivery guys were friendly and helpful
Great delivery great products
Good Timber
Good Timber. service was good, a little wait but yard was quite busy for pick up.
Good quality decking at reasonable price but service questionable
Good quality decking at reasonable price. However, I ordered online and was notified when ready for collection but when my partner went to collect he was told that it had already been collected! It was eventually sorted but he had to have different length planks as the length I ordered was not in stock.
Excellent company yo deal with.
Excellent service for ordering my shed and having it installed in under a week. The whole team were great and the guys that erected the shed were polite friendly and professional. A pleasure to deal with. By the way, lot of positive commente from neighbours as well. Thanks
Excellent customer service
Excellent customer service, by Danielle. Excellent product knowledge. Prices were very competitive. Fabulous range of sheds, wood storage, bike storage etc. Well worth a visit.
Very accommodating and good prices
Order 3.6m hard wood sleepers, very good price compared to online retailers. We changed our minds for the layout of the garden and wanted 2.4m lengths. No hassle to swap and change products at all and they were more than happy to accommodate a re-delivery and pick up of the other sleepers. Benefits of going with someone local V’s online!
Ordered and paid £500 for decking,had…
Ordered and paid £500 for decking,had to wait 4 days for delivery,morning of delivery could I postpone it as they were too busy ,I replied no I needed it especially after waiting the 4 days ,then just before receiving my delivery was phoned to say out of stock and could pay extra for a longer length board ,WHAT A COMPLETE JOKE don't go there go to fencing and decking instead much more reliable
Easy of ordering and speed of delivery
Danielle & Team are excellent…
Danielle & Team provide excellent service, and the yard is stocked beyond imagination,
Huge range of products and service with a smile
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








