Philip Jones Timber Products Reviews 

247
•
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

What can I say service was second to none, been buying my timber products from here for years, friendly staff and the delivery drivers are brill, cant fault them

Rated 5 out of 5 stars

Order 3.6m hard wood sleepers, very good price compared to online retailers. We changed our minds for the layout of the garden and wanted 2.4m lengths. No hassle to swap and change products at all and... See more

Rated 5 out of 5 stars

This place is a real Aladdin's cave for the DIY enthusiast, if they do not stock the item that you require here, then there is little hope of any other local business having it in stock. Prices also r... See more

Rated 5 out of 5 stars

All aspects of our purchase of a shed and garden furniture were excellent. The sales staff were knowledgeable, pleasant and professional with clear, concise communication at all times. The quality o... See more

Company details

  1. Lumber Store

Written by the company

Timber sales to the trade and public from Ebbw Vale, South Wales. Serving a wide area with same and next day delivery on fencing, decking, sleepers, shed, trellis, pickets, felt, nails, composite, turf, stakes, durapost, feather edge, summer houses, panels, ply, osb, postcrete, wheelbarrows, benches, c16, c24, spindles, handrail.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

247 reviews

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4.7

All reviews

(247)

51 reviews in the last 12 months

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Rated 5 out of 5 stars

It is a delight to deal with Philip…

It is a delight to deal with Philip Jones Timber. Prices are competitive, on the items I ordered. The quality is very good and the service second to none. Communications are good, deliveries prompt and the drivers are both very personable and extremely helpful. Brilliant experience both occasions.

27 August 2025
Rated 5 out of 5 stars

Great service

Ordered on line, got a phone call in work off the delivery driver asked where I would like the panels I ordered, got home and they were there, no hassle fantastic service, Diolch yn fawr iawn

10 June 2025
Rated 5 out of 5 stars

Recently purchased some shiplap

Recently purchased some shiplap
Tinber from yourselfs the service I received at your store was excellent
And while waiting on delivery was kept informed of what time it would arrive and driver was also very professional.

4 June 2025
Rated 5 out of 5 stars

Great service

Great service, had a small issue where I wasn’t happy with one of the pieces of wood, sent an email and I had a call within 2 minutes, couldn’t believe it. The wood was swapped the next day.
Great service.

30 May 2025
Rated 1 out of 5 stars

Dynamic Pricing in use!!

I've heard of "dynamic pricing" via ticketmaster etc but never heard of it used in timber yards, until now!! Was busy scanning many websites for many weeks looking for the cheapest way to deck my garden slab. Stumbled across a bargain buy, phoned the yard to see if I pay can I collect straight away as I was going on holiday. I was told that it would be fine so I paid for everything I needed and headed there. Halfway to the yard I had a phone call off them claiming to have put the wrong price down when they altered it that morning and wanting me to pay nearly double!! At this point the items were all paid for, contract entered into and I was on my way-as far as I'm aware that's the deal done. They don't charge me extra on the way out of Asda for items I've already paid for. Tried fobbing me off saying it was an error but that's not my fault, the goods were paid for in good faith. Lesson learnt, never again will I spend as much as a pound here. I bought all the decking and more elsewhere 😊

20 April 2025
Unprompted review

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