Reply from Phexia E-Commerce SL
I am glad to hear that you are happy with our services and hope you enjoy the products.
Best regards
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Company details
Written by the company
En Phexia somos especialistas en diseñar y producir productos basados en CBD y melatonina. Millones de personas sufren dolor, insomnio y estrés. El CBD gracias a sus increíbles propiedades actúa de manera natural en nuestro organismo para devolver el equilibrio a tu cuerpo. La melatonina ayuda a regular el sueño pero también tiene propiedades antioxidantes y antiinflamatorias. Mejora la calidad de nuestra piel recuperando los tejidos y protegiéndola de los daños ambientales tales como el tabaco o la radiación ultravioleta. Ayuda a regenerar las células de la piel dañada, su aspecto y estado de salud. Estimula la síntesis de colágeno, elastina y ácido hialurónico, también repara los vasos dañados, mejora la circulación sanguínea y aumenta el aporte de nutrientes y de oxígeno. Asesorados por un equipo de profesionales científicos y testados en laboratorios de terceros, hemos desarrollado una innovadora línea de productos con una alta concentración de CBD y Melatonina. La honestidad es uno de nuestros valores principales y por eso encontrarás siempre la información sobre la concentración de CBD y Melatonina de nuestros productos. Nuestro propósito es llevar a tu hogar soluciones naturales diseñadas por médicos para ofrecerte la mayor seguridad.
Contact info
C/ Sepúlveda 3-5 (local 6) , 28011, Madrid, Spain
- +34644771844
- wecare@phexia.com
- phexia.com
Great product.
8 April 2024
Unprompted review
Reply from Phexia E-Commerce SL
Thank you for your comment and for your trust in Phexia.
Product arrived too close to the expiry date
I purchased two bottles of 10ml of the CBD+MCT oil at 40% from Phexia, which arrived on the 18/03/2024.
The use by date for the product is 04/2024, which means that I have less than a couple of weeks to use it, definitely too little time for this type of product and of this amount.
Had I known that I had to consume it in such a short time, I would not have purchased it.
18 March 2024
Unprompted review
Reply from Phexia E-Commerce SL
Hi Alina, We are sorry to hear ou had an issue with our products. The expiry dates are announced on our website so that all customers can know when they expire. We apologize for any misunderstanding.
We have already contacted you via email to find a solution that suits you well.
Thankyou for trusting Phexia.
I did not received the product yet.
26 February 2024
Reply from Phexia E-Commerce SL
Hi Vasile,
We apologize for this incident. We understand how important each order is for our customers. Unfortunately, once the product leaves our warehouse, it is under the control of a third party, and their service is beyond our control. We are closely monitoring it to ensure you receive it as soon as possible. Please send us a direct message via this email at wecare@phexia.com to continue this conversation.
Thank you for your feedback.
I have not received the product
I had a bad experience buying products with Phexia. I placed an order on November 8th and still haven't received it. I tried to contact the company to find out where the product is and never heard back. I received a link to track the delivery of an post which says that it has been waiting for the product to be posted since November 13th. Don't trust and don't buy from this company if you don't want to lose your money.
Update 1:
After posting the review about the company, I received a response to the email that I had sent to customer service 10 days ago before the post. The response email does not contain any information about the delivery date, only 20% discount on the purchase that was not delivered.
I requested a refund for both the company due to lack of evidence of delivery and for my credit card due to suspected fraud.
8 November 2023
Reply from Phexia E-Commerce SL
Hi Giulia, We are sorry for your bad experience. It has taken us a long time to receive a response from the carrier. BF is a high volume time for shipping. Transport has already confirmed that the order will be delivered in these days. From customer service we have sent you an email with a small gesture for your patience :-) BR, Sonia
I had the best experience with Phexia…
I had the best experience with Phexia cosmetic products. The nature of my skin was a bit complex and thanks to Phexia the result was amazing.
I would strongly recommend her products! It so magnificent when you come across with good professionals.
21 June 2023
Unprompted review
Reply from Phexia E-Commerce SL
Thanks a million for sharing your opinion! We are glad our products are helping out with your skin.
I do not understand your…
I do not understand your language....Cannot say anything....english would you please?...
11 November 2022
Reply from Phexia E-Commerce SL
Sorry Lina, you received by mistake our communication to share your opinion about our products in Spanish.
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