PHENIX Investigations Reviews 164

TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

I am so pleased with the detective Katie on my case. She investigated everything thing possible and was truly excellent..She was able to find my ex boyfriend’s location and used various social media a... See more

Company replied

Rated 5 out of 5 stars

I can't say enough good thigs about Phenix Investigations. From start to finish, their team was responsive, clear, and always kept my best interests in mind. They worked diligently to uncover the deta... See more

Rated 1 out of 5 stars

Bad experience, not worth my expense, I later spent $1300 at ( 247 easytracking ) after spending almost $7000! at Phenix without getting nothing. Phenix couldn’t even refund me It’s so crazy but I l... See more

Company replied

Rated 5 out of 5 stars

Thank you for the assurance of truth and clarity as I enter into one of the messiest times of my life. Priceless! Anj conducted the report in a way that showed she cared for me. During this time of... See more

Company replied

Company details

  1. Business to Business Service

Written by the company

A Top-Rated Private Investigator Firm


Contact info

3.8

Great

TrustScore 4 out of 5

164 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I had an incredibly positive experience…

I had an incredibly positive experience working with this private investigator. I needed help locating a very hard-to-find client, and after hitting dead ends on my own, I decided to bring in a professional. From the start, they were responsive, discreet, and clearly very knowledgeable about the process.
Within a surprisingly short amount of time, they were able to track down accurate information that I had been struggling to find for over a year. Their communication was excellent and everything was handled professionally and ethically.
If you need help locating someone or doing serious background research, I highly recommend their services. It saved me a huge amount of time and stress, and the results were exactly what I needed.

4 March 2026
Unprompted review
Rated 1 out of 5 stars

Bad experience

Bad experience, not worth my expense, I later spent $1300 at ( 247 easytracking ) after spending almost $7000! at Phenix without getting nothing. Phenix couldn’t even refund me
It’s so crazy but I learnt my lessons

7 October 2025
Unprompted review
PHENIX Investigations logo

Reply from PHENIX Investigations

This is a fake review as the reviewer does not match any customer in our system.

Rated 1 out of 5 stars

Phoenix investigations hired my firm to…

Phoenix investigations hired my firm to conduct surveillance in the Ohio area. The investigation was conducted surveillance photos and videos were provided and I paid out of pocket over $1,300 only to be stiffed on the bill. If you are a private investigator do not do business with this organization. I offered to Discount the invoice in order to resolve the matter. I've been in this business for over 40 years between law enforcement and Investigations and have never been stiffed by a private investigator. I am very dissapointed.

29 July 2025
Unprompted review
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Reply from PHENIX Investigations

PHENIX Investigations works with independent licensed investigators daily. We build respectful, long-term working relationships with investigators who share our values of professionalism, fully training team members, and producing quality work. As professionals, we have addressed this matter with you privately and wish you the best moving forward.

Rated 5 out of 5 stars

Phoenix Investigations Ltd

Initial conversation.
Agreement.
Action.
Conculsion !!
All in 3 - 5 days.

What a great Team to have in your corner when needed !!!

Great Job you people at Phoenix.

With thanks

E C Lucas

20 February 2025
Unprompted review
Rated 5 out of 5 stars

I can't say enough good thigs about…

I can't say enough good thigs about Phenix Investigations. From start to finish, their team was responsive, clear, and always kept my best interests in mind. They worked diligently to uncover the details I needed, and I felt supported every step of the way. Highly recommend them for any investigative needs!

10 September 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely stellar service

Absolutely stellar service! Phenix Investigations handled my case with the utmost professionalism. I was impressed by how quickly they got results and how detailed the final report was. Their team is knowledgeable and genuinely cares about helping their clients. I'll definitely use them again if needed.

10 September 2024
Unprompted review
Rated 5 out of 5 stars

I've used Phenix Investigations…

I've used Phenix Investigations multiple times, and they never disappoint. The levels of professionalism and dedication is unmatched. They made sure to update me every step of the way, and the custom reports provided me with clarity I needed. If you're looking for trustworthy and efficient investigation services, Phenix is the way to go!

11 September 2024
Unprompted review
Rated 5 out of 5 stars

Phenix Investigation went above and…

Phenix Investigation went above and beyond! Their team was responsive, professional, and kept me updated through the process. Katie, in particular, was through and empathetic, helping me navigate a difficult situation with confidence. The attention to detail in the final report was incredible, and I'd highly recommend Phenix to anyone in need of investigative services.

2 October 2024
Unprompted review
Rated 1 out of 5 stars

I found it NOT trustworthy..random…

I found it NOT trustworthy..random price charge and after agreeing on the price it tried to bill me for more and even tried to find a way to make me agree with it. No more business with this company.

I was told with price on email and received invoice later on with much higher cost without any explanation. I found it fishy.

6 August 2024
Unprompted review
Rated 1 out of 5 stars

NOT LICENSED IN FLORIDA

Per Florida Dept. of Agriculture and Consumer Services Phenix Investigations was fined 1500 after first receiving a letter from the State to stop advertising and working in Florida without a valid A license.

1 December 2023
Unprompted review
Rated 1 out of 5 stars

Unlicensed in Florida with fines

They advertise in Florida but have no License in FLorida! They are not collecting or paying Florida sales tax which is against the law. Beware!
In Florida you must have your Florida Agency number on any advertising. This is state law. And all Investigations require a license! Business is misleading the public! Just fined $1500 from Florida Dept. of Agriculture and Consumer Services on August 9, 2023 for advertising without a State Agency License, No "C" investigator license and no physical location in Florida.

30 January 2023
Unprompted review
PHENIX Investigations logo

Reply from PHENIX Investigations

PHENIX is a full-service investigative company providing services nationwide. PHENIX holds licenses in Florida and other states. Clients understand PHENIX Investigations, Inc. and/or the investigator performing services (individually or business) is licensed by federal, state, and/or local agencies, where required. Not all services offered by PHENIX require licensure. The reviewer is not a client nor has he ever worked with PHENIX.

Rated 5 out of 5 stars

Fast and Thorough

The services I requested were completed quickly and thoroughly with a comprehensive report that included the information I was looking for and supporting documentation including photographs. Well done.

2 September 2022
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Reply from PHENIX Investigations

Thank you!

Rated 5 out of 5 stars

Great work!

Katie is always able to help me find missing heirs for court proceedings. She works very quickly and gives a very detailed report, even when people are outside of the state or country.

12 August 2022
PHENIX Investigations logo

Reply from PHENIX Investigations

Thank you for the feedback!

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