Phatlads Reviews 7,184

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the competitions for their variety of winnable items and affordability, making them accessible to many. People appreciate the staff's helpfulness, positive attitude, and the joy they bring to communities, often highlighting their generosity and dedication. The website is consistently described as easy to use, and the overall user experience is seen as smooth and enjoyable, with quick payouts for winners. However, some customers expressed dissatisfaction, citing concerns that the competitions might encourage gambling during a cost of living crisis. A few reviewers also mentioned issues with prize payouts and concerns regarding the application of competition rules.

What people talk about most

Competition

Users describe positive interactions with competition. Many customers praise the competitions as genuine,... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the team as amazing, quick... See more

Website

Consumers generally express satisfaction with the website, describing it as easy to use and navigate. Many... See more

User experience

People report positive experiences with the user experience. Customers consistently praise the website and... See more

Price

Customers had positive experiences with price, often highlighting the affordability of tickets and the... See more

Based on these reviews

Rated 5 out of 5 stars

Awesome competition with a wide range of winnable items to suit so many different players. Every bigger than basic win results in contact from phat lads with a choice of the prize won or a cash... See more

Rated 5 out of 5 stars

I’ve entered lots of online competitions in the past without any luck, my first purchase on Phat Lads competitions brought my first win so I couldn’t be happier. The lads were in touch very quickly to... See more

Rated 5 out of 5 stars

Had a few wins, first win was years ago & recently started playing again. Cant fault phatlads there honestly my guardian angels & ill forever be greatfull to them. These wins are just an extra bonus :... See more

Rated 5 out of 5 stars

I was a little skeptical before when having a game myself eventhough I know some friends who have won on some games, on my very first game I won £500 I couldn't believe it. I thought yeah right I'll b... See more


Company details

  1. Lottery Vendor
  2. Online Lottery Ticket Vendor

Written by the company

We're a competition page who aim to offer you crazy prizes for low, affordable prices. But this is only the start of what we do... We pride ourselves on our charity work and willingness to help others. We take a percentage of the money we make and use this to give back to our local community and followers. Offering care packages and support where we can. By joining our group, you're not just following a page, you're joining a community. We understand that winning shouldn't always come at a price, it's why we offer a lot of freebie giveaways, these can be prize draws or simply us just giving away free items on our live videos. Every competition page will claim to be different, it's in their nature to sell themselves, but as you'll see with your own eyes, we actually are.


Contact info

4.8

Excellent

TrustScore 5 out of 5

7K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

I have never used trustpilot to give…

I have never used trustpilot to give reviews before, but honestly what 2 days i had this week. I recently found out about the lads and I decided to give them a try. I was very sceptical as I seen a lot of coments how its a scam, but after hitting their big prize 2 times in the space of 2 days it came clear that they are honest people that support their community. I can honestly say that my life totally changed I almost made enough for a small mortgage out of £10. Thanks lads

3 April 2026
Unprompted review
Rated 1 out of 5 stars

Customer service

After many emails trying to collect my winnings of about £1000 nothing as come of it. Just ignored time and time again despite being told I would get a phone call which never came.
Happy to change this one star if this matter is resolved.
[edit] I can assure you my number works just fine. I sent my new number via email over a week ago.

1 March 2026
Phatlads logo

Reply from Phatlads

Thanks for the review we appreciate the feedback - we'd also appreciate your telephone number working so when we do try to call you it works and we get to speak to you... None of Ryans multiple numbers work either....

Rated 1 out of 5 stars

At first I thought it was a very good…

At first I thought it was a very good site but actual the Rtp is shocking it’s extremely low. Yes I know it’s a gambling site and it’s the pick of the draw and it’s a business etc but wins are few and far between.

31 March 2026
Unprompted review
Phatlads logo

Reply from Phatlads

Hey What a Pain, we're sorry you feel this way, it's a game of chance but we do take on board criticism of any kind - it's the only way to do better. Fingers crossed you get a win that you're happy with soon :-)

Rated 5 out of 5 stars

I’m not sure what’s changed with the…

I’m not sure what’s changed with the site, but it’s so much better than it used to be! I hadn’t used it for a while, and coming back to it has been a really pleasant surprise.

I’ve also received a few credits, which has been incredibly helpful, especially as I’m not currently working and need to stick to a budget. Having the chance to play for free is a big plus.

There’s still a great variety of prizes and the prices are affordable, which makes the whole experience even better. I just need a big win now!

Thanks for the improvements — it’s really appreciated!

26 March 2026
Unprompted review
Rated 5 out of 5 stars

The best of the best

Amazing team who was amazing with the whole process when I won. I was fortunate enough to win a mini copper and omg the team was so quick to communicate with me 🥰

15 March 2026
Rated 5 out of 5 stars

Amazing

Amazing, although I haven’t won anything big I have won a few little prizes like credit here and there, really easy to play and super affordable ones too

8 March 2026
Rated 5 out of 5 stars

Great site

Really good site and fantastic prizes, very quick to respond and a lovely bunch very quick to send out prize too definitely recommend.

8 March 2026
Unprompted review

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