PharmEasy Reviews 

Very bad customer service and website. They will just take your money and won’t provide you the refund back. Without providing the proof they will tell you that the product is used. Very bad customer care services they had. Use Apollo instead of this at least they will listen

India's most worst lab testing app. Don't do anyone anytest from this site. Faltu, nonsense

Very bad service

Pharmeasy are bloody cheat people. My medicines are not delivered at the right time
They don't have good delivery partners
All nonsense logistics issues
Worthless customer care executives

Always had a great experience from them
Great service

The worst services ...taking lot of time to delivery the medicine and also keep changing the days ...once you paid you just keep waiting....😡😡

Bakwas service hai
prepaid order kiya tha
Na product de rahe hai
Na payment refund kr rahe hai
Koi is site pr order na kare galti se bhi

They claim to deliver in 2-3 days but after you purchase the drugs, they change the delivery time to 10+ days and there is nothing you can do about it. Absolutely shameless in their business tactic.

If it was any other country, they would be sued into oblivion but since we have a pathetic judiciary and law and order, we have to deal with their scammy business

Kachara Delivery services, will not recommend to order fromthem again.

While ordering, it said items will be delivered today, but on checking order status later it reflected order to be delivered 3 to 5 days later than originally stated.

Not encouraging to order medication in future.

Worst customer care service. The support team is unable to understand customer queries properly. Despite their failure to deliver my medicine on time, they deducted ₹500 from my account and have not issued any refund. This is extremely disappointing and feels like a scam.

I strongly advise others not to order medicines from PharmEasy, as their service and refund process are highly unreliable

Third class service from pham easy, I had booked a lab test and they delivered it so late that I had to reschedule my fathers eye operation, really worlds third class service please avoid this service

I am using PharmEasy app from past 3 to 4 year, now day i can see from my login all medicine cost increase, when compared newly log in ID so i am Unhappy and surprise, they make money from exiting users but they giving discount for new user sorry this feeling very bad.

Worst customer service and no commitment on delivery, so pls don't go for it. It's not an amazon parcel where they can deliver anytime and not bother to intimate on delays, this is life saving drugs and they are just taking us humans for granted here.

I feel completely fooled by PharmEasy. I had a terrible experience that feels less like a technical glitch and more like a scam to force sales.

I placed an order and paid online via GPay, but I cancelled it immediately. Instead of processing my refund, their system silently converted my CANCELLED prepaid order into a Cash on Delivery shipment without any notification or consent.

They delivered this "cancelled" order today. Since I am currently out of the country, my family accepted the package and paid the COD amount (₹817), thinking it was important.

The result:

They still hold my original online payment (₹820).

They wrongfully collected Cash on Delivery (₹817) for the same cancelled item.

I am stuck with duplicate stock that I do not need.

To make matters worse, their app is designed to hide this information. Cancelled orders do not reflect in the history, there is no option to check refund status, and there is NO customer care number to call.

I have been double-charged for an order I cancelled. This is unethical and unacceptable. Beware before ordering.

Once I order the prescription given by the doctor, pharm Easy send different brand. And pick up for the return is delayed

Pathetic experience related to their services and delivery aspects. They take the order and incase of non availability they override the app stating that the medicine is out for delivery whereas the scenario is quite different. Customers get messages stating that the the delivery person attempted delivery and couldn’t deliver due to non-availability of the customer at location. This has happened couple of times with me as a customer. It would really make sense to get the order form local vendors or other online portals which provide much better and transparent service compared to PharmEasy also on top of it their customer support is world class (actually horrible) as they have seasoned to bluntly lie from the scripts provided to them to address the customers. A big thumbs down to the entire PharmEasy team👎for the lousy service, customer satisfaction and retention.

Order #660366842983387136, placed on Dec 18, 2025 at ~12:31 AM, was marked “delivered” at 3:57 PM the same day without OTP verification, any call from the delivery partner, or a confirmation email to my registered address.

This is unacceptable for a healthcare platform handling medicines. Without recipient verification, there is no way to confirm who actually received the medication, or whether it was misdelivered or taken by someone else.

Customer Support Failure

I contacted support immediately after noticing this issue and waited over 28 minutes on hold. The only response was escalation #33084, accompanied by a vague 24–48 hour resolution promise. Although I later received a follow-up call, no actual resolution or confirmation was provided.

Impact & Risk

The order included Duphalac Lemon Flavour, a laxative syrup commonly used for digestive and clinical needs. For medicines like this, timely and verified delivery matters. I was left uncertain whether the product was safe, received, or even delivered at all.

Despite a successful ₹917.76 card transaction, the process felt entirely automated and unprofessional — a delivery marked “complete” with no human verification or audit trail.

Systemic Concerns

PharmEasy promotes “Express Delivery Magic,” yet basic safeguards such as OTP verification — standard across most e-commerce platforms — were missing. In shared residential environments, this creates real risk of misdelivery or loss. The lack of an email trail further removes accountability and makes disputes difficult to resolve.

This does not appear to be an isolated incident. Reviews across Trustpilot, consumer forums, and social platforms in 2025 repeatedly describe similar issues: delayed or canceled medicine deliveries, wrong or damaged items, denied refunds, unresponsive support, and over-reliance on bots during urgent situations. For seniors and patients with chronic conditions, such failures can escalate into serious health consequences.

Conclusion & Expectations

PharmEasy must treat medicine delivery differently from standard commerce. Mandatory OTP verification, clear delivery confirmation, real-time agent contact, and accountable customer support are non-negotiable.

This experience has completely eroded my trust. I have removed the app and switched to alternatives with stronger delivery verification practices.

Trustpilot reviewers and relevant regulators should scrutinize these practices, as inflated ratings often hide serious operational and patient-safety gaps in healthcare apps.

It's mentioned like easy order and easy return, but when the order is wrong and replace the item, they are refusing to accept it. I am the regular customer, even they doesn't want to replace it. While delivering the order, it was delayed more than a week time, they used to call and incoming like don't cancel the order. Once delivered they refuse to accept.