PG mutual have always been there for me during any major illnesses. Now after nearly 38 years it’s been great to have that little financial bonus in my bank account. Customer services were always hel... See more
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I’m giving PG Mutual five stars for their professionalism and the smooth, straightforward registration process. Their communication has been excellent — clear, timely, and genuinely supportive a... See more
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It didn't really benefit myself in anyway. Just like insurance, private pensions, warranties and guarantees aren't worth a thing when you want to claim. It's a corrupt system of taking people's money... See more
Company replied
So pleased that I used PG Mutual as I did for the length of time I did. I was originally recommended to use by a great friend & colleague and I would have no hesitation in recommending to my friends... See more
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Company details
Written by the company
Income Protection insurance from PG Mutual. Our plans could provide you with an income if you couldn't work due to illness, accident or injury.
Contact info
Porters Wood 11, AL3 6PQ, 3 Months, United Kingdom
- 0800 146 307
- bea.pecorelli@pgmutual.co.uk
- pgmutual.co.uk
4.5
Excellent
67 reviews
Asks customers to review
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Replied to 100% of negative reviews
Typically replies within 24 hours
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So far not experienced anything
13 August 2025
Cash withdrawal
I needed to make a cash withdrawal. The person dealing with my enquiry was very helpful. The process was explained clearly and I was also informed how long it would take.
I asked for a withdrawal of £2000.00. I was surprised to find out that a bonus of £500.00 had been added to my withdrawal.
I would have wanted this bonus to be added to the remaining funds if I had been given the information.
28 January 2025
Reply from PG Mutual
Thank you for your review. We are glad we were able to assist you with withdrawing some of your profit share. The loyalty bonus which is currently 25% is applied to any withdrawals or terminations for members over the age of 60 and is an additional bonus, not more taken from your profit share. Please note that any loyalty bonus available at the time would be applied again to the final balance when you come terminating your policy. (Bonus rates are not guaranteed and may be decreased or increased in the future. Past performance is also no guarantee of future results.)
As a long standing member I was pleased…
As a long standing member I was pleased that I never had to use the benefit but it was going to be there.
PG mutual worked with me to offer continued membership although limited when I emigrated to USA.
When the time came to terminate the membership I was very surprised by the bonus and very happy that my money safe and secure.
30 January 2025
Reply from PG Mutual
Thank you for your review and for your lengthy membership with us. We are glad to have provided you with a safety net should you have needed it as well as give you back a lump sum at the end of your policy.
PG mutual is an excellent company
PG mutual is an excellent company. I was with them for more than 20 years. When it came to making a claim and then to cashing in my policy, they were very helpful and easy to talk to. Everything was completed exactly as they promised.
13 February 2025
Reply from PG Mutual
Thank you for your kind review, we are so glad we could be there for you when you needed to claim and support you throughout your membership.
Easy process
Easy process with everyone doing what they said they would do and following it through
10 January 2025
Reply from PG Mutual
Thank you for your review. We're glad we could provide you with a smooth service.
Reply from PG Mutual
Thank you for your review. We are glad to hear you found the process easy and have you as a member.
Reply from PG Mutual
Thank you for your kind review, we are glad to provide a great service!
It offers peace of mind knowing one's…
It offers peace of mind knowing one's basic needs will be met if the worst happens and one is unable to work.
20 January 2025
Reply from PG Mutual
Thank you for your review. We are glad we could provide peace of mind should you have needed a financial safety net.
Reply from PG Mutual
Thank you for your kind review.
prompt payout of funds accrued
Very prompt payout of accrued funds upon closure of account
20 December 2024
Reply from PG Mutual
Thank you for taking the time to post us a review.
Prompt advice via phone and letter
Prompt advice via phone and letter - I discovered I had duplicate income protection insurance policies and the option to terminate was prompt, however being offered a refund might have been appropriate as had been paying around £170 per month unnecessarily for several years
31 October 2024
Reply from PG Mutual
Thank you for your review. We are sorry to hear that you had a second policy elsewhere however please be assured that you had cover in place with us should you have needed to claim during that period.
A professional, discrete company
They were supportive without pressurising me and always available during the application process.
27 September 2024
Reply from PG Mutual
Thank you for your kind review, we are glad we were able to assist you.
It didn't really benefit myself in…
It didn't really benefit myself in anyway. Just like insurance, private pensions, warranties and guarantees aren't worth a thing when you want to claim. It's a corrupt system of taking people's money and then tell you we don't cover this or that. The whole system is a scam of easy money making.
31 October 2023
Reply from PG Mutual
Whilst are sorry to read of your disappointment, we are glad that you were fortunate enough not to need to claim on your policy that your employer provided for you. Income Protection insurance is an important safety net should the unimaginable happen and our members who have had to claim have been grateful they put that cover in place for when the unexpected did indeed happen to them. We hope that the money received back from your profit share fund provided you with some benefit.
Nothing really to complain about
Nothing really to complain about. I haven't made any claims so can't comments on how good or bad PG Mutual is. Helpful customer service though.
20 August 2024
Reply from PG Mutual
Thank you for your review. We always strive to provide great customer service for our members.
Been with these guys for quite some…
Been with these guys for quite some time - highly recommended - excellent customer care
13 August 2024
Reply from PG Mutual
Thank you for your kind review, we are glad we could provide a good service.
Good communication with the staff
Good communication with the staff, and plenty of information regarding the offers. Highly recommended.
12 August 2024
Reply from PG Mutual
Thank you for your kind words.
I’ve been a member since the late…
I’ve been a member since the late 1980’s & had excellent service throughout
31 July 2024
Reply from PG Mutual
Thank you for your kind words, we are proud to provide a great service to our members.
Very helpful and competitively priced.
30 July 2024
Reply from PG Mutual
Thank you for your kind review.
Amazingly understanding and helpful.
Amazingly understanding and helpful.
It's easy to assume nothing bad is going to happen in life but in reality things do.
Having a policy with PG Mutual has been a life saver!
26 July 2024
Reply from PG Mutual
Thank you for your kind words, we are glad we are able to support you.
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