My family and I are big fans of Peya's…
My family and I are big fans of Peya's chai. We recently ordered more of their original chai, but unfortunately there was an issue with Royal Mail being unable to deliver the parcel. I emailed Peya and received a prompt reply from the founder.
They explained the issue in detail (Royal Mail had damaged the shipping label), the steps they were taking to resolve it (persistently contacting Royal Mail), and the backup option of sending out a replacement package if needed. Many other companies would have taken much longer to respond and probably wouldn't have gone to the same lengths to keep me informed and resolve the issue.
This experience has only reinforced why I keep coming back to Peya. Not only do they make fantastic chai, but their customer service genuinely goes above and beyond. That level of care makes it easy to keep supporting them, and I'll definitely be buying from them again.








