Pet Supplies Plus Reviews 

Worst experience ever with a retailer of any kind! I had a standing auto-ship order for 3 items well over $100. day before auto-ship I check the website and it says that they are putting the order together. The day the shipment is supposed to arrive I notice a refund for my order, that was a real surprise because I'm expecting dog food, cat food and some kitty litter. So I call the store and speak to Justin that would not give me his last name. When I ask why my order is cancelled he explains that the dog food was not in stock. I ask the logical questions of [a] why do you have auto-ship and then not have the item in stock, what's the point [b] why didn't anyone notify my, I would have accepted a substitution. He started getting snippy with me and asked me to lower my voice when it was very much at a reasonable tone. So I Iowered my voice to just above a whisper and asked again. Then I told him that Chewy would never do this, but I was trying tpo keep my money local. He promptly told me to take my business to Chewy. I got pissed and told him where to go. Minutes later I called back to determine his last name so I could advise the owners of the company. At this point he threatened to have me put in jail if I ever called or step foot in "his" store. Wow, what a world class jerk! I'm left with no dog food, no cat food, no kitty litter and memories of a close encounter with the biggest store manager jerk in my 60 years of existence! Take your business elsewhere, this angry guy managing the store is reason alone to shop elsewhere. After shopping there for 22 years, I'm done!

This store stacks several products on top each other throughout the store. The price tags are placed under neath with a fine print.
When this was questioned the manager stated I work in retail, and I read the fine print. Therefore, since I did not read the fine print, the price was what the computer indicated.
I believe this is a misleading process by the store and they CEO should not be asking his employees to do this on a daily basis. Fix the problem. If the store is not large enough to maintain items properly then may be time to expand into a larger building.

This store consistently surpasses my expectations whenever I have a question or problem! They (all the associates) earnestly listen to comprehend the nature of the issue, be it a product or information for which I might be searching, a price match I might be requesting, or pricing/rewards for which I might need clarification. Then, they go out of their way to find the information requested, or explain how to build/utilize rewards points, etc.
I have had two recent occasions where the store manager/team leader, "April,"offered me assistance: 1.) in checking the extent of applicability of a manufacturer's sale price on a particular pet food; and 2.) on the availability of a dog toy that was out of stock in store.
This manager offered me a store credit for having picked up on a slight discrepancy in their signage which caused some degree of customer confusion, and promptly sent it out to my home address with a lovely "thank you" note expressing appreciation for my business and apologizing for any inconvenience!
As for the dog toy, she personally phoned another store after a system-wide check showed one availability in that other store. It, in fact, had already been sold, so she saved me an unnecessary trip. She then checked her store's in-coming inventory replenishment and located this very item and told me when it would next be available in their store (within the week)...again sparing me a lot of unnecessary running around.
I am so favorably impressed with this level of conscientiousness and professionalism, that I look forward to visiting the store! If they could clone April, they'd easily become America's number one pet store. This gal understands cardinal rule number one of customer service: "Common courtesy pays big dividends and cost absolutely nothing!"

I shop at the pet supplies plus store in Royal Palm Beach, Fl. I shop there once a week for my dog and cats. I always feel welcome and the employees are always friendly. Professional, and knowledgeable. If they don't have what I need, there always willing to order it for me. They go above and beyond to keep their customer happy.
Because of this, I will continue to shop here.

Even before my rescue partnered with them, I didn't have much success with anything at this store. Employees were rude if they engaged with you at all. After my rescue partnered with them for cat adoptions, it was truly awful. Their so called manager Destiny has no clue how to be a manager. She's a pro at starting drama though. Their sometimes manager from out of town, Deb, will lie straight to your face then deny it later no matter who witnessed it. Their main manager, Matt is a rude arrogant jerk who doesn't know what respect means. Steer clear of this store. It's more drama than it's worth.

The staff is incredibly helpful and friendly in the Purcellville, VA store. As potential future customers trying to narrow down a dog breed, the associate spent time with us answering questions and making suggestions. Will definitely shop here in the future!

she is so cute and it was easy to hande taking home

I shop the store at Pepper Square in Dallas, TX. I have always enjoyed my visit, and very seldom don't find what i need for Winston, my cat. The pick up service is awesome, as I'm always in a hurry. The staff starting with the manager on down-very professional, friendly, and courteous. Add helpful too. Keep up the promotions and good work.

Mike Morrow
Dallas Texas 75254

Bryan the rude manager wouldn't apply my $10 coupon from Pet Supplies Plus. He said I didn't spend enough money. I asked him where it said that the coupon was only good for a certain amount, he couldn't. I was purchasing one of their most expensive dog foods. Still he refused to honor it. I hope corporate shows Bryan where the door is. He argued with me in front of the store over $10!!!!

A few weeks ago I went there to get some fish for my 20 by 30 fish tank so I bought then I went home and activated the fish then the next morning my fish died

The store I go to is okay. Employees are nice. The problem I have I guess it's with corporate which is where the points reward program (you buy 10 bags you'll get one free) comes from. I have been buying food for years (I signed on 2021; do you know how many bags of food I have bought!) and was wondering when I was going to get a free bag of food. Well they explain me I had to sign up which I thought I did. Went to website and it showed like 2200 points lost because I never claimed (you cannot claim what you don't know you have). At the store nobody knows anything about this program enough to explain it. Anyways now that I am aware that you have to know the points you have right after I bought the next bag of food I took a peek to see if the points are there. They showed as redeemed! It's really frustrating that the points are not linked with the franchises so they don't keep track. I just think they (corporate) have no intention of honoring the points. What a shame!

Will NEVER give this company my business Angry manager associates bashing the manager I was there to buy dog treats and it was a nightmare I was actually scared from the violent behavior of the manager got my refund and left.
I will only ship at Chewy zero problems have been shopping with Chewy for 13 years

I prefer Pet Supplies Plus over many of their "big box" competitors. I find that the franchise owner at my location is often in-store, that the staff is more knowledgeable, and that they generally care more about animals. I've also had a much better experience with their white label brands than those of other suppliers.

Buying cat food and litter for my rescues racks up a lot of points. With those purchases, you can earn free bags of food and boxes of litter. You can also earn dollars off of your order-$5, $10, $20—until the boss decides to no longer honor any coupons from you saying you’re being investigated for fraudulent activity by using coupons THEY sent to you. Hello BBB…

The employees are kind and professional. Unfortunately, their boss won’t even return a phone call. She says she has but I do have an answering machine…

Terrible the ferrets where in a cage with poop everywhere they looked unhealthy and dirty and said they cost 349 dollars felt sad and just felt sad one of them was laying in their own poop bad experience. We where going to bye one but too much money and after seeing them we just left.

Had an autoship that didn't get cancelled in time so called store to see about refund and was told I could. Once I got to store neither employees or manager knew how to do it. Very un happy...have decoded to take my business elsewhere

The staff at the Pet Supplies Plus in Concord is so helpful and friendly. I needed 2 cat carriers as my cats were getting spayed the following day. I had gone to 2 other stores before finding them at Pet Supplies Plus. The carriers were already assembled and the size i needed. The manager even gave a price adjustment on one of the carriers. Very pleased with my experience!

We love this chain of pet supply stores. We have one locally in Ohio that we frequent. The staff is friendly; there are always quality items on sale. We've had a great experience with this chain of stores nationwide.

Rewards program is a scam! You cannot redeem points. There are no instructions that work. No one at the store can help because they didn't join the program due to complexity. All they want is to collect your email address to track you!

I bought my Tropical Blue tongue skink from here and my whole experience was amazing! I noticed that the enclosures we’re spaced out and accommodating to all animals (whether that be Reptiles, Arachnids, or amphibians) and no animals were squashed together. I could also tell the animals were happy and healthy! It’s been over a month since I bought my Blue tongue skink and he is still doing amazing! (Shows no signs of decease or illness) and is eating well!) his eyes were clear when I bought him and he was well fed! (Noticed the same things from the other animals) It’s refreshing to know there’s a chain actually taking care of their animals! Highly recommend!