Petslify Reviews 

Horrible. The pet is cheaply made and looks NOTHING like my dog. Not only did it take forever, I am greatly disappointed

First of All, I have already written 2 Reviews on Petslify, of which “Trust Pilot” Took Them both down!! Needless to say, Trust Pilot Cannot be trusted to Honestly keep up Your reviews!! As I have read that The Company You are reviewing can get Negative reviews to Be taken down by Trustpilot!! So what’s the point?! Back to yet another review of Petslify. I Would Highly Recommend that People stay far away from from Petslify, IF they Do actually want a Product! Petslify states on Their website a 9 week turn around time to receive Your plushie. And after seeing several negative reviews with the exact same issues with this company that I’ve had, which Have Also been taken down. I ordered 2 Dog Plushies back in February, and after several excuses and standard replies, by the time July was here, I contacted my bank for a dispute with Petslify and did receive my money back. Again, I cannot emphasize enough to Not Order from Petslify. Avoid heartache and frustration!

I got the plush for my wife. In memory of her dog Moonshine. It looks amazing! You guys did a fantastic job on it. She absolutely loves it. Thank you guys so much for what you do. I had a great experience dealing with you guys. Your customer service was excellent and helpful throughout the process. Thank you again

I cannot warn people strongly enough: Petslify is a scam in practice if not in name.

I paid $327 on March 29, 2025, for two custom plush replicas of our dog for my stepdaughters. After more than five months of excuses and copy-paste apologies, Petslify finally sent one package on August 14. Inside was not two dogs as promised, but a single plush of the wrong breed altogether. Our dog is a tan and white boxer with a nub tail. What arrived was a long-haired gray dog that looked nothing like him.

Since then, the company has stalled behind an “investigation” instead of issuing a refund or providing replacements. I still have nothing I paid for, and my children left heartbroken.

If you value your money or your memories, do not trust Petslify. They prey on grieving pet owners and then hide behind scripted emails when they fail. It's been over a week since I provided proof of evidence with photos requested by Petslify and they refuse to refund or replace the replicas or even give a timeline for an investigation, despite their website promise that "Yes! We offer a 100% satisfaction guarantee. If you’re not happy with your custom plush, we will provide a full refund. Additionally, we stand by the quality of our products with a lifetime warranty.".

I had Petslify create a Coconut Kitty for my mom. We had to put Coconut down while she was in rehab. Petslify sent me pics of their progress and finally sent her. I gave Coconut to my mom this past Saturday she was so happy that she cried. By the time I left she was and cuddling and “talking to her” the way she would talk to Coconut (mom has dementia). Thank you for a wonder gift for my mom.

I would give 0 stars if I could. This company is a joke. When I ordered on April 29, 2025 it said 7-9 weeks. I have emailed the company MULTIPLE times and they keep saying it’s in production. Here we are on August 11, 2025. Still no product or tracking number. I emailed to ask for cancelation and refund, we will see if they respond or if I have to take bigger action.

This company is very fraudulent. Never received my order nor any pictures during production as advertised. Communication has stopped and social media has been blocked. I’m formally complaining on BBB and disputing charge with my credit card. Here to warn others. Hope this company receives payback for fraud.

Not even worth one ⭐️. Save your money and sanity. Don’t order from this company. Ordered a custom plush in early April and have not received it to date, 8/3/25. Very difficult to contact anyone, and it’s all just a big scheme. TRUST ME! DO NOT ORDER/PURCHASE ANYTHING FROM THIS COMPANY OR CHONGKER!

7 months later and no plush! I ordered it late December with a promise turnaround time of 8 to 9 weeks. In February they sent me an email saying it was almost done. Weeks later I heard nothing and then they claimed that orders were delayed because of the fires in California. This is a tremendous lie for many reasons but the most important are that the offices are based out of New York (some have claimed that they’re actually based in Tel Aviv and their Facebook page is owned by a username in Hebrew but their business address is in the United States) and the plushes themselves are made by a company called Chongker in China. If you’re really tempted by their low prices you can just skip the middleman. I don’t recommend it though because I contacted them as well and they have also given me the runaround.

A month ago they produced some photos and they said that they were mailing it. That's how I know they're made by Chongker, their tags were in the photos. I still have no tracking number and they refused to give me any information other than to thank me for my patience. If you’re reading this in your victim be sure to file a charge back with your credit card, or a complaint, and also be sure to file a complaint with the New York attorneys general office fraud department.

Also I have to add that I filed a complaint with my bank because I haven’t received the product. Do you know what they said? That I received the product within nine weeks and then I was holding onto it refusing to return it to them while also demanding a refund. They are trying to defraud me while accusing me of fraud. It’s outrageous and deeply offensive.

No matter how badly you would like an affordable plush please do not give your money to this company - you will not get it back.

My beautiful Juno passed away in January and I ordered this plush as a memorial for her. The experience was wonderful. Although it was a little slower than expected, the weather and state of the world played a part in the delay.

The wait was worth it. She's beautiful and every little detail was replicated. I was very happy with the additional service to correct small errors and she came out looking perfect.

I miss her every day, but this is a lovely reminder of how I loved her.

Great! I am leaving for college soon and I am so excited to bring my cat with me! 😉

DO NOT EVER ORDER FROM THIS COMPANY!!!

I placed my order Feb 8th and it was wasn’t sent until June 30th. Everytime I tried to cancel they said I couldn’t because it was in the works. Their justification for taking so long was their factory in California was affected by the wildfires…. But wouldn’t you know it, the shipping came from China!!!

Horrible horrible HORRIBLE

If I could give 0 stars (or negative stars) I would and I haven't received my Tenny! I ordered him way back in Jan and emailed the company many times out of excitement. Each time, "Alex" would respond. After 3 months of waiting-I had purchased "Preview" (thank goodness) and still hadn't received those pictures. "Alex" said there were delays because of the fires in CA. I was never informed and had I not emailed them, I wouldn't have known. After another month, I finally saw Preview pictures of the "completed" plush and they were HORRIBLE!!! Nothing like the loads of photos I carefully chose. It was the biggest let down. When I resubmitted "corrections" I was informed there would be MORE delays. During that time, I had contacted other companies who were empathetic. I expressed my desire to scrap the horrible project and just process a refund and "Alex" responded with "I'll get back to you on this. I even told him I'd be writing reviews everywhere I can! It's a scam!

Do not order from this company. They continue to put you off with copy paste return comments to email exchange. I plan to file a charge back with my credit card company.
They always have excuses for the delays and with no real outcome.
Ive been waiting 5 months now and I’m confident that i will never receive my order. As for the 5 star reviews above. I believe they are fake created by the company to give you false information.

I ordered my plush in Nov 2024; however, as of July 2025, the product has not been delivered. Per the customer representative I spoke to, the plush is still in production. I do not think that the company has any intention of delivering the product. I have asked for a refund multiple times, but the company refuses to comply.

I cannot stress this enough: do not give your money to Petslify. This company preys on grief, exploits trust, and hides behind vague, robotic customer service responses while taking months to deliver — if they deliver at all.

I placed an order for a custom plush memorializing my sister's beloved cat who had recently passed — a deeply emotional and vulnerable time for my family. Petslify’s website promised a production window of 8–9 weeks. I paid in full on January 22. It is now nearly five months later, and the product still hasn’t arrived.

Throughout this time, I was repeatedly told my order was “still in production.” Week after week, month after month, that was the only update I received — no timelines, no accountability, just the same form letter reworded slightly by someone named Alex. At 12 weeks, then 14, then 16, I escalated. I was met with copy-pasted apologies and excuses ranging from “high order volume” to “LA fires” and even “the holidays” — in January.

When I filed a chargeback out of sheer desperation — after being ignored and misled for four months when the production time should have been 8 weeks — suddenly, like magic, they claimed the plush was halfway done. But instead of completing and sending it, they held it hostage, demanding that I cancel the chargeback first. When I spoke to my credit card company, I learned that Petslify hadn't even responded to their outreach, making it impossible to resolve on my end. Petslify's refusal to take action or communicate professionally is what pushed me to file a chargeback in the first place, then when I try to cancel the chargeback so that they will actually send the plush to my sister, my credit card tells me that they can't reverse a chargeback if the merchant doesn't formally respond to them, which Petslify they refused to do.

This company is fully aware that many of its customers are ordering memorials for lost pets — moments of deep emotional pain — and they use that grief to string people along, trusting that they’ll stay quiet and wait endlessly because “it’s custom” or “takes time.” But 20 weeks is not time — it’s abuse. Their production delays are not rare exceptions; they are the norm. Just read the endless complaints on Reddit, BBB, and review sites: customers waiting months beyond the advertised timeline, being gaslit into silence, and in many cases, never receiving anything at all.

This isn’t just poor customer service — it’s emotional exploitation. Petslify takes your money when you’re vulnerable, then ghosts you with impunity. Their canned apologies and unfulfilled promises are as insulting as they are empty.

If you’ve already placed an order and feel similarly deceived, I strongly encourage you to file a chargeback. It’s the only way to hold Petslify accountable.

I hope this review serves as a warning: Petslify does not care about your grief, your time, or your trust. What they’re doing isn’t just unethical — it’s reprehensible

Not convinced this is a legitimate company. They just charge your credit card and then never provide the physical product. What they do is email a photo of something that looks nothing like what you ordered. Still trying to get a refund after several months.

I had to put my 12 year old husky down February 7th and soon after I saw an add to have a stuffed replica of him so I thought that would be nice. I placed an order around the end of February and was given 6 to 9 weeks for delivery. I gave them some grace as i received an email around the time i was supposed to receive the plush saying they are backed up due to a fire. Well, it is now the end of June and I still have not recieved the plush nor have I received any helpful response from an email letting me know when I will receive it. They do not have a phone number to talk to anyone so its really just a waiting game to find out whether you will or won't get what you paid for.

I’ve been waiting for over six months @nd not received my item. I requested a full refund but of course, not available as they tell me the item is in process. If I don’t get the stuffed animal by the end of the month I’ll be asking Amex to start a refund and complaint. RIDICULOUS!!

What a terrible company. We ordered in December 2024. It is now June 2025 and we still haven’t received our order. Christmas passed, my dad’s birthday passed and Father’s Day is about to pass and this company continues to make excuses as to why it hasn’t been shipped. The plush dogs pic looks nothing like our dog so I’m not sure what is happening but stay away from this company.