PetScreening, Inc. Reviews 1,224

Answered all my questions -very patiently. Very helpful

I paid an "annual" fee for 2 dogs in 11/2025 when I applied for an apartment. My lease starts 1/16/2026. They charged me 2 fees again on 1/8/2026. I asked for a refund of the duplicate fees and they refunded me and closed my account. They say that my 1st 2 fees were only good for 2025. So they charged me an annual amount, but I only got 2-month worth. And don't even try contacting them by phone.
I would like to respond to the company response below. You ask me to contact you. But the phone posted online for their company is does not actually contact your company. It just tells you to go online and submit a support ticket. The support line responds to any tickets with repeated blurbs. They do not look into the situation or respond with any actual help. This company is a scam and if your apartment complex hires them, you need to use them. I have already signed a lease. But if anyone out there is looking for an apartment, I would ask if they were using this company. If they are, do not lease that apartment. You have been warned.

I experienced a double billing issue when both my roommate and I set up a pet profile for our dog. Alexis was very prompt in getting back to me as to how to rectify the situation.

Great customer support and communication. Becky was instrumental.

Tries to steal data to sell you things is a scam will try and get you to waive tenant rights

The whole process with PetScreening has been absolutely horrible. After going through the whole creating a profile and uploading every document they required my profile for an Assisted Animal was denied 4x. I even contacted my health care provider and submitted an additional documentation and they still continued to deny my profile. I contacted support multiple times over the course of 5 days asking for assistance and more clarification as to why my profile was not being accepted. After I finally got a response, it was all scripted and no actual assistance was given. It felt like an AI bot was the one replying to me. Their solution was to get an additional health care provider to add documentation too. I reiterated that I only have one primary care provider, like most people, and the fact they were discrediting my PCPs diagnosis and recommendations was absolutely UNETHICAL and ridiculous!! Not only did I provide my diagnosis but also the treatment/ reasoning for my assisted animal and they still ignored my needs. it was absolute DISCRIMINATION toward my disability. I was never given actual assistance or help. I would not recommend this to anyone and I am very disappointed and hurt by this whole experience.

Tessa and Becky absolutely are the best. They helped me in uploading documents. I was unsure how to do so and I sent it over to them and they’ve done An immaculate job with assisting me. I do have to say this was a very stress-free experience. I highly recommend.

Helpful and very fast answers no problem on communication and the app is friendly to use

PetScreening, Inc. was amazing to work with. They were helpful, professional, friendly and understanding when we had delays. They explained everything upfront and answered any questions we had, even the dumb questions!

I want to give two big shout outs to Jose and Andres who got me through the deactivation of my baby boy BB King. He didn't die, I rehomed him for a better life. Boy does he have one! (I want to go live with him)
Pet Screening is on top of their jobs. They are there when you need them and there were many times when I did. They are very respectful and fun at the same time. Thanks Pet Screening!!!

PetScreening was one of the most frustrating parts of moving. My complex had us use it for ESA verification, and it was obvious right away that the system is built to discourage.
I submitted a clean, legitimate ESA letter from my licensed therapist recommending two animals, and the plenty more information than is legally required for each animal, SEPARATELY. Instead of accepting it (as the FHA allows), they demanded “supplemental documentation” that they aren’t legally entitled to ask for, and the site gives you no way to respond, only to resubmit with whatever extra info they decide they want.
The whole thing is designed to push people into giving up so landlords can collect pet rent. If you’re stuck using this service, save every email and be ready for unnecessary hoops. Definitely not a renter-friendly company.
This company profits from pet rent and related fees, and because you cannot be made to pay for an ESA, they will do everything in their power to break you down until you give in and just pay fees. As a landlord or renter, please be aware of these practices.

I had a terrible cold when I got the email from pet screening saying that Serena’s documents are out of date.

I copied and pasted the most recent rabies vaccination to the email and replied

Something got lost in the translation, two days later still sick, I did the same thing. After I explained, I had a bad head cold for a week,- I felt like I got everybody’s attention everybody’s attention.

Everything was done for me online and I was included on the progress and was not required to do another thing! Thank you all

Full of ads and upsells for random services and products, I hope they go bankrupt.

Replies with copy paste response because, of course, they would. Shit company

Long process for each pet. Some parts repeatitive.

They are very quick to respond to any questions you may have. Very friendly and professional

Two, almost 3 years ago we were required to use this service to apply for an apartment. They would not accept the letter from my physician for my ESA, no matter how many variations I gave them. Second they charged us to use it. We decided to not rent that apartment. What I found out recently is that even though we did not rent that apartment and did not continue using that service they have been charging us yearly. There was not communication the first time we used it that we would have to continue paying for this. I am so upset and believe it is scamming people.

Ashley and Stephanie went above and beyond to help me. They were very timely in responding, offering suggestions and helpful information. I highly recommend them!!!

I needed to upload an extra document, and could not seem to find the right way of doing so. When I reached out to support via email Stephanie wrote back very quickly and put me on the right track. Problem solved

Jade privided the instructions and links that I requested. She is friendly and knowledgeable.

Jose and Sarai Responded expeditiously to my concerns and even guided me to a complete submission of required needed information