Pets Best Pet Health Insurance Reviews 6,124

I’ve had a great experience with Pets Best Insurance. They process claims pretty quickly, which makes a big difference when you’re dealing with vet bills. It also gives me peace of mind knowing I don’t have to hesitate about taking my pet to the vet or emergency hospital if something happens. Having that safety net really helps when you just want to focus on your pet’s health.

Waste of money, the claims process is easy but takes forever to process and get a response and even longer to get a refund. But, quick to take your payment.

Webs site consistently doesn't work. Confirmation passcodes never work. Web site claims to have 24/7 help chat but it isn't true.

Raised prices by double after a year, with no measurable difference in our dog.

In my experience, the company is impossible to reach by phone for any questions; also you can save clients a lot of time by cutting useless informercial from the phone menu maze.

2 months in my dog had an ear infection and they denied the bill as pre-existing. There was NOTHING pre-existing and there is no way I would pay $70 a month for insurance and then allow my dog to suffer for 2 months just so it could be applied to my deducible anyway. Attempted to cancel and it was a 15 minute wait on hold with high pitched flute type music (trying to drive you insane so you hang up).

Very happy with my experiences never had any issues. Very easy too

I have insured my dogs with them for over ten years and used to be very happy with them
Recently they have changed hands and converted to AI
Phone time waits are minimum 30 minutes
They don’t respond to emails even tho they tell you they will”get back to you soon”
They raised premiums to nearly DOUBLE of last year
Terrible customer service
I recommend you find another company as this one has gone really bad
I cancelled my policy today

Unexpected injuries happen all the time. Fortunately, having the right insurance on your side is the must. I am very pleased with the Pets Best insurance service that helped me a lot financially in my situation.

Unbelievable!!!!! These people don't want my $$$. My card on file was cancelled bcz of identity theft. There is no way to change payment on their website. Sent 4 emails asking for a phone call to correct. Their website payment has been defunct for weeks. My PETS ARE NOT SAFE with such a fly by night organization!!

The website never works anymore. Anytime I try to submit a claim it either kicks me out, doesn’t submit, or I’m not able to get into my account because it always says my password isn’t right (I’ve changed it 4 times)
I understand wanting to update everything in your system but it’s causing even more issues than before

Staff worked with me getting, y account setup. Reimbursement happened quickly after my invoices were correctly submitted.

I purchased an accident-only policy with Pets Best expecting coverage in the event of a documented emergency. In November, my dog suffered a traumatic injury, resulting in acute paralysis. Emergency records documented a suspected spinal injury, and a board-certified neurologist later diagnosed intervertebral disc extrusion with myelomalacia. She had no prior medical history.

Despite clear documentation of an accidental spinal injury, Pets Best denied the claim, first stating it was “not an accidental injury.” without providing any meaningful explanation or reference to the medical findings. When pressed for clarification (in writing), they reclassified the condition as a cruciate ligament event—even though no veterinarian diagnosed a cruciate ligament injury and the medical records clearly identified a neurological spinal condition.

The claim was ultimately reversed only after I filed a complaint with the California Department of Insurance. While reimbursement was issued, it required regulatory intervention and multiple rounds of follow-up.

Insurance is meant to provide peace of mind during emergencies. In my case, I had to escalate and involve a regulator before the medical records were appropriately reviewed. There was no acknowledgment that the original denial was incorrect and no apology for the financial strain caused.

Based on this experience, I would not recommend Pets Best.

With our last dog the coverage and service was amazing. With our new dog, I started with a higher deductible by mistake. I called to make changes and you can NEVER make a change unless it’s to up your coverage. So basically nothing is covered for this dog which is a bummer. When I was talking to the rep she mentioned I could switch insurance companies but everything she’s been treated for so far would be considered “pre-existing” and not covered somewhere else.

Claim submission and reimbursement was quick and easy.

I’ve had Pet’s Best for the past seven years, and it’s been worth every penny. It gives me real peace of mind—I never have to second-guess taking my dogs to the vet. Anytime I’m concerned about something, I can focus on getting them the care they need instead of worrying about the cost. Most recently, they covered the removal of a mass that turned out to be a ruptured, infected cyst. Having that support during a stressful situation made all the difference.

You helped me take care of lollie when she needed it most. I truly appreciate your help.

I always get reimbursed the amount I expect. Which is great. What is not so great is that their portal (app or website) for submitting claims hasn't been working for months. It takes an extra 2 weeks to process a claim when submitted via email since there is such a backlog. Please fix this.

You can NEVER speak to a live person unless you're willing to wait 30 minutes, not even chat as they don't give you but a few options, and guess what's not one of them? If you guessed cancellations, ding, ding, ding!