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PetPet-Park is a reputable pet supply company based in Germany with a decade-long history in the pet industry. As an established entity, we take pride in being authorized dealers for leading brands such as Elanco, Bayer, and Merial. For over ten years, we've been dedicated to delivering top-tier pet supplies, ensuring the well-being of beloved companions across the globe. Our commitment lies in providing premium-quality pet products and services to our valued customers. From essentials to specialized care items, we cater to diverse pet needs, consistently delivering excellence in our offerings. With a strong foothold in the industry, we prioritize the health, comfort, and happiness of every pet we serve. At PetPet-Park, our mission is to prioritize every pet's well-being as our foremost commitment. We strive to deliver superior-quality pet supplies, fostering healthy and happy relationships between pets and their owners. Through innovation, expertise, and unwavering dedication, we aim to continually enhance the lives of pets worldwide.
Koselstraße 10, 60318 Frankfurt am Main, 60318, Frankfurt, Germany
Even after complaining the seresto collars don't work, I was promised a refund and I still await refund more than a month later... This is a scam company selling scam products....
Don't buy from this company they are scammers!!! 🤬😡
I purchased 2 collars from Pet-park Uk expecting them to be delivered from Uk. I was then sent tracking from China and alarm bells rang as they are made in Germany by Elanco ( formerly Bayer) I contacted Elanco and they told me what to check for when they arrived.
1. Only pet medicines with a Uk contact address can be sold in uk.
2. Packaging MUST state what is in product.
I sent Elanco pictures of the packaging I received mine in as it says it was produced for US( still illegal to sell in uk) but they said it is not the packaging used for their US products as that has active ingredients and says on front kills Tic/Flea /Larvae and ALWAYS has a catch code WITH expiry date.. again missing from this fake product. They also said that Pet Park UK is not an authorised supplier. DO NOT USE ON YOUR PET AS YOU DO NOT KNOW WHAT IS IN IT
I purchased a Seresto collar for my cat, what a mistake! I have had to throw it away as it burnt away hair and caused scabbing. He is fine now thank goodness, but do not buy from this company.
Read the reviews below. All the positive ones are one off, highly convoluted and ridiculous, and posted by the company itself. With regards to the dog collar, their description says ‘ Our exclusive blend of natural essential oils, embedded in the collar, is released through our cutting-edge SmartRelease technology.’ This is clearly nonsense, genuine Seresto collars are impregnated with insecticidal chemicals, not essential oils. If you ring up Elanco, the original manufacturers and check the product code against their database, it becomes clear that these are fake, counterfeit collars. And despite what they say, these collars are from China, and fake. They will do your animal more harm than good. Fake Fake Fake.
Ordered 4 flea collars as says uk in name tracking says come from China how is that uk based so obviously going to be fake won’t be putting these on my dogs and will be demanding a refund
I purchase collars from this company thinking they were UK based , i now found out the product was coming from China , i still have not received the collars and have emailed about ten times for updates but keep getting told its someone else’s fault , ive asked for a refund but they refused so i phoned Elanco who make these collars to be told they have had many phone calls regarding this company and they are fake so i hope PayPal will refund my money and ill have to buy again from a reputable dealer my advice don’t touch them
I purchased Seresto collars for my cats from this company. I assumed (as they appeared to be a UK based company) that they would be genuine. It was only when I realised they were being sent from China, that I became concerned there might be an issue (why would they send from China when the collars are manufactured in Europe?). Upon receipt of the collars I knew immediately that they were fake (I have purchased these collars for many years). I contacted Elanco (collar manufacturers) who confirmed that this company are not valid or authentic supplier's of their collars, and advised me not to use them as they could potentially be dangerous to my pets health. They are also trying to get these fakes removed from this site. I have raised a case with both the UK police and PayPal, but have currently not received a refund. Do not put your pets health at risk, only purchase from genuine suppliers that are listed on Elanco’s website.
Not sure what’s going on but tried to order and the drop down menu to enter my country didn’t include the UK so I couldn’t order. As I’d tried to pay via PayPal, the amount is now showing as ‘pending authorisation’ in both my PayPal and bank accounts! Twice as well as I tried to place the order twice! Now I’ve just got to wait to see if the amounts are taken. Hopefully, they will ‘bounce back’ into my PayPal account within 24 hours and then my bank account within 5 working days. I just hope so, as £60 is a lot of money to have ‘pending approval’ and not available on the last week before payday!
ordered two flea/tick collars.
Product does not work. I have used Bayer ones before. These look the part, same looking tin etc but i had fleas on dogs 3 weeks after fitting.
Tried to get a refund. No response and Pay Pal were useless, just closed the case as Petpet-park did not respond.
Buyer beware - looks like they may have gone bust! Ordered two flea collars (Order #2387), got confirmation but now all links to petpet-park.uk are dead and the goods should have arrived some time ago.
===UPDATE===
I since discovered that their .co.uk web site is dead (to which all the links in the email point) but their .com does exist. So I emailed both the email address on the order letter and used the contact address on the .com site and it obviously had an effect because I today received the collars 48hr tracked so it does look they they reacted immediately to my emails - which is good - and I've received two emails apologising for inconvenience etc. because of 'web site updates'
Purchased a seresto cat collar in last few weeks,but unfortunately cat had allergic reaction,customer service reacted soon as possible very concerned and immeditely refunded full cost of item.
Thanks to customer service identified problem and looking into issue to resolve matter.
Customer service very concerned thanks fir your concern and help.
The seresto collars are fake copies coming from china !!! DO NOT BUY on this site !!!
It's a scam website. The soresto dog collar is a fake from China. It doesn't have the correct marks. It has zero flea killing quality.
DO NOT BUY
I ordered two seresto cat flea collars. On checking the 'track order' info, they were coming from China.. First red flag! They arrived Saturday and they were counterfeit, fortunately, I had a genuine collar and tin to compare with. I contacted elanco who confirmed that the lot number on the tin was fake. These were good copies.. if you didn't have the original, you will probably be duped.. they have the stickers inside etc.. everything to look genuine, they also weren't cheap enough to raise suspicion. I contacted the company and told them I had contacted the supplier with regard to the counterfeit collars and told them that I wanted a full refund, I received the refund yesterday, seresto collars are never dispatched from China to an address in the uk. Avoid avoid avoid... these are very convincing counterfeit collars
Reply from Petpet Park
Dear Teresa,
We have carefully reviewed your recent comments regarding your purchase of Seresto cat flea collars, and we would like to address your concerns in a transparent manner.
Firstly, we want to emphasize that we are a global company headquartered in Germany, with branches in LA, Dublin, Japan, Singapore, and Hong Kong. Our manufacturing facilities are strategically located in these cities, allowing us to efficiently manage stock and capacity. While shipping destinations may vary, we can assure you that all our products are made in Germany under the Elanco brand.
Secondly, we take the authenticity of our products seriously. Lot numbers and packaging may vary between countries due to regional regulations, but we guarantee the legitimacy of our items. Your claim about a fake lot number is deeply concerning to us. We challenge you to consider the fact that if we were capable of producing convincing counterfeit products, how could we make such a simple mistake on lot numbers? The authenticity of our products remains unwavering.
We also want to reiterate our 30-days money-back guarantee. Regardless of whether the product has been opened or used, we stand by our commitment to providing a hassle-free refund. This guarantee reflects our confidence in the authenticity of our products, a level of assurance that small or counterfeit companies may not provide.
We understand that our support team has already addressed your concerns promptly by providing a refund. Despite our efforts to resolve the issue, we are disappointed by your decision to make unsubstantiated claims. We take pride in our reputation for quality and integrity.
We recognize that issues may arise, and we are here to address them diligently. However, we urge you to refrain from making unsupported claims that may tarnish our reputation unfairly. We hope for your understanding and cooperation in resolving this matter responsibly.
If you have any additional evidence or legitimate concerns, we encourage you to communicate directly with our customer support team. We are here to assist you and address any valid issues promptly.
Thank you for your attention to this matter.
Sincerely,
Linda
Customer Support Team
100% SCAM WEBSITE!
PURCHASED SERESTO FLEA AND TICK COLLARS & THEY SHIPPED FROM (CHINA)!
CONFIRMED FROM (SERESTO HOTLINE & SERESTO WEBSITE) SERESTO (NEVER, EVER) SHIPS FROM (CHINA)!
100% FAKE SERESTO COLLARS!
YOUR WEBSITE (DOMAIN CREATION DATE) WAS (SEPTEMBER 14, 2022). THAT'S ONLY (15 MONTHS) SO, STATEMENTS THAT (PETPET-PARK) HAS BEEN SELLING (SERESTO FLEA AND TICK COLLARS) FOR MULTIPLE YEARS, IS A FABRICATION OF FACTS.
🛑PETPET-PARK.COM HAS THREATENED ME WITH🛑LEGAL ACTION🛑YET ELANCO/SERESTO HAS CONFIRMED (PETPET-PARK)🛑IS NOT🛑AUTHORIZED TO SELL SERESTO FLEA AND TICK COLLARS🛑
Reply from Petpet Park
Mr. Cliff Schonert,
I am writing on behalf of PetPet-Park's Legal Department to address the concerning allegations made in your recent review. Your claims regarding our Seresto flea and tick collars are entirely false and damaging to our reputation.
PetPet-Park has been an authorized retailer of authentic Seresto products by Elanco Germany for over seven years. Our collars are sourced directly from certified facilities in Germany and dispatched from our reputable regional centers. Your statements alleging otherwise are baseless and have significantly harmed our business credibility.
It's important to provide context to our business history. While our independent website was established in 2020 due to the challenges presented by the COVID-19 pandemic, PetPet-Park has a rich history in the pet supply business. Previously, we primarily operated through Amazon and various retailers in Germany, ensuring our customers received quality products and services.
Your failure to engage with our standard 30-day refund policy is disappointing. Instead, the dissemination of inaccurate information has severely impacted our reputation.
We formally demand an immediate cessation of these false statements and any further spread of misinformation. Your actions have caused substantial damage and may be deemed malicious, impacting our business reputation. We reserve the right to take legal action if these defamatory statements persist.
Furthermore, your status as a "verified buyer" on Trustpilot is questionable. We are now considering the possibility that you may be associated with our competitors seeking to disparage our reputation.
This matter is being handled seriously, and we have escalated it to our legal team for further investigation.
For resolution, kindly reach out to our legal department directly at uk.petpetparkservice@gmail.com with verifiable evidence of your purchase for a refund.
Failure to comply with this notice may result in legal consequences. We expect your immediate cooperation to rectify this situation and prevent further harm to our company's reputation.
Sincerely,
Bethany
Manager, Legal Department
PetPet-Park
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