PaWz Reviews 

406
TrustScore 3.5 out of 5

3.4

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Rated 1 out of 5 stars

Disappointed that my order was cancelled. There was nothing flagged at the time of ordering to say that the postal address was out of delivery area.

Rated 5 out of 5 stars

Easy process when ordering & speedy delivery. Great product and price. Being strip's they are perfect size for smaller dogs. All natural and Aussie owned/produced. Buy local ! Second time purch... See more

Rated 5 out of 5 stars

I recently purchased the PaWz automatic smart cat litter box. It was sent promptly & well packed. A few weeks later it stopped working. PetPaWz response was quick & efficient & after trying several a... See more

Company replied

Rated 1 out of 5 stars

- After the cat has used the litter at times the litter rotates and stops - the cat litter always not levelled in its tray - Not sure if the cat litter is being ejected into the bin, rather its... See more

Company details

  1. Pet Supply Store

Written by the company

We have been able to achieve a tremendous growth of about 100% every fiscal year thanks to our thousands of loyal customer base, who motivate us to innovate. Our success is built on trust, a strong bond we form with our customers by providing them the best service combined with exceptional quality. Each of our product goes through rigorous testing and quality assurance to ensure its performance. Buy your pet products at wholesale prices. Save money without sacrificing quality. We manage the whole process from product creation to delivering say a new pet bed right to your door. We cut out middlemen and save you money. Spend your hard-earned money on a holiday instead.


Contact info

3.4

Average

TrustScore 3.5 out of 5

406 reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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3.4

All reviews

(406)

23 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic customer service

I had an issue with the pet pool we originally were sent at Christmas and they sent a replacement. Highly recommend this company 👌

15 August 2023
Unprompted review
PaWz logo

Reply from PaWz

We pride ourselves on our customer service!!! We are so glad to hear we were able to help you out. We hope you shop with us again🐾

Rated 4 out of 5 stars

Chelsea was very helpful

I Had to get a replacement for my automatic litter box as the door was faulty, and Chelsea was so helpful and answered me pretty much straight away and made sure I was looked after as I was very disappointed, hoping the new one has no troubles.

31 August 2023
Unprompted review
PaWz logo

Reply from PaWz

Chels is a superstar!!! We pride ourselves on our customer service!!! We are sorry to hear you had an issues with your product. We are so glad to hear we were able to help you out. We hope you shop with us again🐾

Rated 5 out of 5 stars

Automatic Cat Litter

My order took a while but the response when following it up was prompt and helpful. My cats love it. I was unfortunate enough to discover in my first month that I was having problems but again the responses to help sort were amazing. Seems it has a fault and as it is still under warranty they are sending me a replacement (had the choice of refunding purchase but both my cats and I love it). Thank you so much to the amazing Chelsea for all your help

30 August 2023
Unprompted review
PaWz logo

Reply from PaWz

Chels is a superstar!!! We pride ourselves on our customer service!!! We are sorry to hear you had an issues with your product. We are so glad to hear we were able to help you out. We hope you shop with us again🐾

Rated 5 out of 5 stars

Merlin's Magic Bed....🐾🐾

Awesome bed for our " Old Boy" ..I feel like I could benefit from it also...so comfy...and great with the moisture proof inner liner...
Practical that the cover comes off for washing...
It's so Big...I could fit another Merlin in there...😉😃

21 June 2023
Unprompted review
PaWz logo

Reply from PaWz

Yay, we are so glad to hear that your pups love there new bed!!! We hope you shop with us again soon❤️❤️

Rated 5 out of 5 stars

Contacted PaWz via their chat regarding…

Contacted PaWz via their chat regarding the calming bed I purchased in April and had a very quick response and they are sending me a replacement bed. Great company to deal with. I highly recommend PaWz to all my friends for their dog beds. Thank you again PaWz for your quick response. I will be definitely be purchasing from them again

25 August 2023
Unprompted review
PaWz logo

Reply from PaWz

Chels is a superstar!!! We pride ourselves on our customer service!!! We are sorry to hear you had an issues with your product. We are so glad to hear we were able to help you out. We hope you shop with us again🐾

Rated 5 out of 5 stars

Made an enquiry today and the customer…

Made an enquiry today and the customer service person Chelsea could not have been more helpful. She went above and beyond to help me and answered all my questions. Thanks so much Chelsea you were lovely to talk too.

24 August 2023
Unprompted review
PaWz logo

Reply from PaWz

Chels is a superstar!!! We pride ourselves on our customer service!!! We are sorry to hear you had an issues with your product. We are so glad to hear we were able to help you out. We hope you shop with us again🐾

Rated 5 out of 5 stars

Positive feedback

Chelsea had fantastic customer service and the products were amazing. Highly recommend

23 August 2023
Unprompted review
PaWz logo

Reply from PaWz

Chels is a superstar!!! We pride ourselves on our customer service!!! We are sorry to hear you had an issues with your product. We are so glad to hear we were able to help you out. We hope you shop with us again

Rated 5 out of 5 stars

Customer support is excellent

Customer support is excellent. I purchased on of their products and although it did end up being faulty, the follow up service was extremely fast and Chelsea couldn't have been more helpful with her responses.

23 August 2023
Unprompted review
PaWz logo

Reply from PaWz

Chels is a superstar!!! We pride ourselves on our customer service!!! We are sorry to hear you had an issues with your product. We are so glad to hear we were able to help you out. We hope you shop with us again

Rated 5 out of 5 stars

Excellent customer service!

Excellent customer service!
I needed assistance with the smart kitty litter box and they were really happy to help.

14 August 2023
Unprompted review
PaWz logo

Reply from PaWz

We pride ourselves on our customer service!!! We are sorry to hear you had an issues with your product. We are so glad to hear we were able to help you out. We hope you shop with us again

Rated 5 out of 5 stars

Thank you for your prompt service

Thank you for your prompt service - wrote an email for troubleshooting and received a response within 5 minutes from Chelsea. She got me to reset the pet pawz automatic kitty litter and it works again! YAY. Thank you.

14 August 2023
Unprompted review
PaWz logo

Reply from PaWz

Chels is a superstar!!! We pride ourselves on our customer service!!! We are sorry to hear you had an issues with your product. We are so glad to hear we were able to help you out. We hope you shop with us again

Rated 5 out of 5 stars

Great customer service

Great customer service, very prompt. Excellent product, my two cats love it. Makes life so much easier.

3 July 2023
PaWz logo

Reply from PaWz

We pride ourselves on our customer service!!! We are sorry to hear you had an issues with your product. We are so glad to hear we were able to help you out. We hope you shop with us again

Rated 5 out of 5 stars

Happy Doggo

Fast delivery
Fantastic product
My grey hound is sooo comfortable in her XXL bed

14 August 2023
Unprompted review
PaWz logo

Reply from PaWz

Yay, we are so glad to hear that your pups love there new bed!!! We hope you shop with us again soon

Rated 5 out of 5 stars

Staff very obliging and friendly to…

Staff very obliging and friendly to deal well

14 August 2023
Unprompted review
PaWz logo

Reply from PaWz

We pride ourselves on our customer service!!! We are sorry to hear you had an issues with your product. We are so glad to hear we were able to help you out. We hope you shop with us again

Rated 5 out of 5 stars

pet pawz automatic kitty litter

Recently bought the pet pawz automatic kitty litter. Had some issues with it because we overfilled the litter but the customer service representative on pet pawz responded to us very quickly and helped us troubleshoot.

11 August 2023
Unprompted review
PaWz logo

Reply from PaWz

We pride ourselves on our customer service!!! We are sorry to hear you had an issues with your product. We are so glad to hear we were able to help you out. We hope you shop with us again

Rated 5 out of 5 stars

The 2 GSP’s love their beds

My daughters GSP’s love their new beds very comfortable and the quality was better than I thought. Removable covers makes washing easy

3 July 2023
PaWz logo

Reply from PaWz

Yay, we are so glad to hear that your pups love there new bed!!! We hope you shop with us again soon

Rated 1 out of 5 stars

Dissapointed!

Not enough padding and is becoming as flat as a pancake.
Shame as purchased a spare.
Do not recommend for large / heavy pets

3 July 2023
PaWz logo

Reply from PaWz

Good afternoon Katina,

We are sorry to hear that you are disappointed.

Please send us an email to info@petpawz.com.au we will one of our friendly customer service team to help come to the best solution for everyone😊

Rated 4 out of 5 stars

Well done.

Ordered this dog fence x2. Got both earlier than stated, even if they came a week apart.
Both products were complete & easy to erect.

2 July 2023
PaWz logo

Reply from PaWz

Yay, we are so glad to hear that your pups love there new bed!!! We hope you shop with us again soon

Rated 5 out of 5 stars

I got two of your beds I got the…

I got two of your beds I got the X-Large for my daughters bull terriers it was a hit they love laying on it together and I got the large for my Staffy and he also loves it , they are very comfy good value and love you can take the cover off and wash them, Thank you

2 July 2023
PaWz logo

Reply from PaWz

Yay, we are so glad to hear that your pups love there new bed!!! We hope you shop with us again soon

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. When I had a problem they were quick to assist and easily sorted.

7 August 2023
Unprompted review
PaWz logo

Reply from PaWz

We pride ourselves on our customer service!!! We are sorry to hear you had an issues with your product. We are so glad to hear we were able to help you out. We hope you shop with us again

Rated 5 out of 5 stars

Great level of care

PaWz has great products and a devoted team that are happy to help. Questions are answered swiftly and enthusiastically, I will definitely shop with them again and would recommend them to other pet owners.

31 July 2023
Unprompted review
PaWz logo

Reply from PaWz

We pride ourselves on our customer service!!! We are sorry to hear you had an issues with your product. We are so glad to hear we were able to help you out. We hope you shop with us again

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