Been with Petgevity a few years and have found their service excellent and very easy to communicate with. When our dog became Diabetic They paid all our bills which were alot) and when it was time to... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Having Petgevity cover puts our mind at rest completely. No matter what happens with our little dog we know she will be cared for in every way. Claims are paid promptly and without any complications... See more
I had been with Petgevity for around 3 years. When my dog took cancer and we were doing through a difficult time they took care of everything along with our vets. Unfortunately Maddie didn't make it... See more
You find out how good your pet insurance is when you need to make a claim. I cannot fault how Petgevity have dealt with my claims. I had to say goodbye to one of my cats, recently and the compassion a... See more
Company replied
Company details
About Petgevity
Written by the company
About us
It's time pets had the support they need to live long, healthy lives – regardless of their health history. So in 2021, Petgevity made a promise to support this goal by providing the right care, the right cover and the right protection 👩⚕️
Pets are more than just animals… They're family, and they deserve the best chance to live a long, vibrant life, free from limitations. That's why we created Petgevity – designed to help every pet thrive, no matter their health history or age 🐶🐱
Why Petgevity?
Protect your cat or dog from just four weeks old with no upper age limit and cover for pre-existing conditions*.
It's pet insurance to suit both your pocket and your pet's individual needs.
- A choice of vet fee limit between £1,000 and £15,000
- Quick payment – Our claims were paid on average in 3.5 days in 2025, with an 89.68% approval rate
- Decide if you'd like to add an excess or bill share (also known as co-payment)
- Choose additional cover options like dental illness, travel and holiday, and missing pet cover
- Pick and mix cover limits to suit each individual pet, all under one multi-pet policy
With Petgevity, you get more than just vet fee cover:
- Unlimited 24/7 video calls to UK-based experts FirstVet 📲
- Dental accident cover 🦷
- Behavioural treatments and complementary therapy 👩⚕️
- Emergency care 🏥
- Third-party liability for dogs 🐶
*Cover for pre-existing medical conditions is subject to acceptance on our Lifetime Plus policies. They will not be covered unless you have declared them and they are shown on your Confirmation of Cover.
Reviews prior to 15th March 2025, were for this business under its former name.
Contact info
Britannia House, NN47YB, Northampton, United Kingdom
- 0333 006 3211
- info@petgevity.co.uk
- petgevity.co.uk
4.3
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
easy to use on the compare site
easy to use on the compare site, then spoke to a lovely lady from the company quote for 4 dogs was wonderful so very happy.
9 July 2026
Information always available
Information always available. Price a little bit high. Claim side acceptable.
8 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I told you I wasn't renewing my policy…
I told you I wasn't renewing my policy and you have completely done opposite
2 July 2026
Reply from Petgevity
Good afternoon Emma,
Thank you for taking the time to leave a review.
I can see that you have now cancelled your policy with after contacting us via email. Your previous email to us did not have any policy information for us to take a look for you. For data protection reasons, the agent had requested further details so we could access your renewal to see what we could do. We apologise for the inconvenience this may have caused, and for you having to email us back.
We are sorry to see you go as you have been part of the Petgevity pack for the last few years.
Kind regards,
Michele.
To be honest I have only just changed…
To be honest I have only just changed policy over so haven't really experienced anything
8 July 2026
So simple
So simple, it’s just too bad you don’t do a reduced amount for previous illness.
24 June 2026
Almost doubled my policy for little…
Almost doubled my policy for little apparent reason.
8 July 2026
Reply from Petgevity
Good afternoon Andrew,
Thank you for taking the time to leave a review. We are sorry to hear your renewal price was not what you were looking for.
Premiums can increase at renewal for a few reasons. As pets get older, the risk of illness or injury tends to rise, which can affect the cost of cover. If you've made a claim, that can also impact your premium. Additionally, vet fees and treatment costs are rising across the industry, and these increases affect all policyholders — not just individual cases. Our prices are also regularly reviewed to remain competitive, but factors such as government tax changes, increased treatment and medication costs, and overall veterinary inflation have made it necessary to adjust our pricing to stay sustainable.
That said, we can also look at options to help reduce your premium, such as increasing the excess or bill share, or lowering the vet fee cover.
If you want to discuss your renewal options further, please call our customer service team on 0333 006 3211, email info@petgevity.co.uk or start a live chat with us via your online account or our website www.petgevity.co.uk
Kind regards,
Michele.
Customer service and claims department…
Customer service and claims department very helpful. No long waiting times on the phone. Claims were made and paid out with no quibble. Highly recommended.
15 June 2026
Scamm
Absolute scamm when I made claim they didn't even contact vets.
BEWARE!!!!
13 August 2025
Unprompted review
Reply from Petgevity
Good afternoon,
Thank you for taking the time to leave a review. We have requested further information from you so that we can pass this on to our claims team to review. Once we have your details, we can proceed to review this,
Kind regards,
Michele.
Policy went by 50% of which I've no…
Policy went by 50% of which I've no claims.
But if you go on comparison sites can get police cheaper than I was pay
7 July 2026
Reply from Petgevity
Hello Nigel,
Thank you for taking the time to leave a review.
I am sorry to hear that you are unhappy with your renewal offer. The increase in a renewal quote can be due to many factors including claim history as well as pets being another year older. We do try to keep renewal pricing as low as possible but we are also happy to make amendments to a policy to reduce the cost should these be of interest to a customer. I can see that a member of our team offered this option, but you chose to opt out of renewing with us.
Through the comparison websites, the quote you have obtained is a slimline version of your more comprehensive Lifetime Plus policy, they have higher excess amounts, compulsory bill share, and there is no cover for any pre-existing medical conditions, and also lower amounts of cover for things like death benefit and behavioural and complimentary treatment, for example.
Finally, I'd like to thank you for choosing Petgevity to insure your pet over the past few years. We truly appreciate your custom and wish you and your pet all the very best for the future.
Many thanks,
Jenni
Typical insurance, want money for nothing
Bought my cover via the Money Supermarket comparison site.
Cover details came through, checked the info and noticed that the exact birth date of my dog hadn't fully transferred across, details stated _/03/26
I amended the details to say 30/03/26 and got charged another £7 for the privilege.
Money for nothing as per!
6 July 2026
Reply from Petgevity
Good afternoon Craig,
Thank you for taking the time to leave your review and for bringing this to our attention.
We're sorry to hear about your experience. We understand your frustration, particularly where a correction to your dog's date of birth has resulted in an additional charge.
Customer loyalty is very important to us, and we would like the opportunity to review this further. A member of our team will be in touch with you shortly to investigate the amendment and let you know the outcome.
Thank you for your patience, and we appreciate you choosing Petgevity.
Kind regards,
Michele.
I called to cancel policy
I called to cancel policy , and was told cancellation date , but still received renewal
5 July 2026
Reply from Petgevity
Good afternoon Yvette,
Thank you for taking the time to leave a review.
I am sorry that your policy was auto-renewed for you. I can see you had requested to opt-out of your renewal with us, but this was not actioned.
If you want to discuss your renewal options further, or proceed with the cancellation of your renewed policy, please call our customer service team on 0333 006 3211, email info@petgevity.co.uk or start a live chat with us via your online account or our website www.petgevity.co.uk
Kind regards,
Michele.
Policy cost has increased quite a Bit
Policy cost has increased quite a Bit. I used Topcashack and Petgevity have declined much is disappointing!
29 March 2026
Reply from Petgevity
Good afternoon Leyton,
Thank you for taking the time to leave a review. We are sorry to hear your renewal price was not what you were looking for.
Premiums can increase at renewal for a few reasons. As pets get older, the risk of illness or injury tends to rise, which can affect the cost of cover. If you've made a claim, that can also impact your premium. Additionally, vet fees and treatment costs are rising across the industry, and these increases affect all policyholders — not just individual cases. Our prices are also regularly reviewed to remain competitive, but factors such as government tax changes, increased treatment and medication costs, and overall veterinary inflation have made it necessary to adjust our pricing to stay sustainable.
I can see that you were opted out of your renewal, and you have since taken a new policy out with us with different cover levels from what you initially had. Thank you for being a loyal customer with us,
Kind regards,
Michele.
Claims have been easy to submit and…
Claims have been easy to submit and paid, and the monthly premium went down this year rather than up.
30 June 2026
Never had a problem they paid strayed…
Never had a problem they paid strayed out when I claimed once for my dog
3 July 2026
We have been with them for a few years…
We have been with them for a few years and our dog had to have dental surgery. We had taken that treatment plan out but from start to finish everything was all good.
25 January 2026
Very simple process to get both dogs…
Very simple process to get both dogs insured, only took 5 to 10 mins - great competitive price!
3 July 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.