I loved what I bought for my friend who recently lost her husband but not the delivery by Australia Post. It was left at her front door, no one attempted to knock or ring the bell. I messaged her aft... See more
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Review summary
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Reviews shaping this summary
Bad news from family member overseas so purchased this lovely card BUT forgot to write personal message at end of the order. Help line just asked what my message is to add, even don't usually do this.... See more
Company replied
I've ordered a selection of full-sized and mini PetalPal cards a couple of times now. These pretty cards have delighted everyone I've sent them to. Delivery has been within the promised timeframe an... See more
Company replied
Lovely and easy site to browse, choose and buy. Take note of delivery timespan as I ordered a little too late, so my cards didn't arrive in time. But as it wasn't for any special occasion, they were d... See more
Company replied
4.7
Excellent
794 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Product ok, delivery time poor
The product itself was fine. Given that this type of product would be ordered to arrive on or near a particular date, it took far too long to arrive at its destination. Ordered on 7th, hoping for delivery on or around 13th, it actually got there on 17th. Not acceptable.
17 July 2025
Unprompted review
Reply from Petalpal
Hi Lucy,
Thank you for your feedback, and we're glad to hear you were happy with the product itself.
We’re sorry to hear it didn’t arrive when you had hoped. Just to clarify, as noted on our website and at checkout, our standard delivery timeframe is 5–10 days. Your order was placed on the 7th and delivered on the 17th, which is within this timeframe.
We truly appreciate you taking the time to share your experience, and we’ll certainly keep this in mind as we continue to improve our service.
Warm regards,
The PetalPal Team
Easy website clear & understandable
Easy website clear & understandable
18 July 2025
Unprompted review
Reply from Petalpal
Thank you! We're so glad to hear the website was easy to use and clear. 😊 Let us know if you need anything else!
Reply from Petalpal
Thank you so much for the kind words! We're thrilled to hear you enjoyed the service and designs — it means a lot to us! 💛
Replacement for fresh flowers
The bouquet was given to a bereaved family member instead of fresh flowers!
14 July 2025
Unprompted review
Reply from Petalpal
Thank you for letting us know — we’re honoured the bouquet was chosen for such a meaningful gesture. Our thoughts are with you and your family during this time. 💐
Convenient Prompt Quality
Convenient ordering, prompt delivery, quality product
13 June 2025
Unprompted review
Reply from Petalpal
Thank you so much! We're glad you had a smooth experience and loved the product. 😊
Great idea plus lasts forever
Got this for our granddaughters Birthday as it was good value & she adores flowers so these she can have
Forever, great idea 💡
11 July 2025
Unprompted review
Reply from Petalpal
What a thoughtful gift! We're so glad to hear your granddaughter loved it — and how lovely that she can enjoy the flowers forever 🌸💝
Reasonable delivery time
My order of 4 PetalPals arrived in a reasonable time…I ordered the Gerberas and Lillies and Roses and Fuschias….The Gerberas and Lillies were definitely my favourites as I preferred their finished shape more than the other 2….the Fuschia Bouquet refused to stay open so I had to strengthen the internal circle of card with a plastic lid of the same size….glad I was keeping that one for myself as the recipient would have been disappointed.
9 June 2025
Unprompted review
Reply from Petalpal
Thank you so much for your thoughtful feedback! We're really glad to hear you loved the Gerberas and Lilies — they're definitely popular favourites. We're sorry to hear the Fuchsia bouquet didn’t stay open as expected, but we appreciate you finding a creative fix. We'll pass your comments along to our design team as we’re always working to improve. Thanks again for your support and for sharing your experience! 💐
Delivered on time and in good condition.
2 July 2025
Unprompted review
Reply from Petalpal
Thank you for your kind message! We're so glad to hear it arrived on time and in great condition. 😊
Great product
Great product, good customer service, aramex are the only thing letting them down.
3 July 2025
Unprompted review
Reply from Petalpal
Thanks so much for your kind words! We’re glad you’re happy with the product and service. We appreciate your patience with Aramex and hope delivery improves soon.
ABSOLUTELY BEAUTIFUL
The ABSOLUTE beauty and overall impression an d presentation of the various assortment of flowers that were ordered were stunning
26 June 2025
Unprompted review
Reply from Petalpal
Thank you so much for your wonderful feedback! We’re thrilled to hear that the flowers made such a stunning impression. It means a lot to us!
Three mini cards for my…
I purchased three mini cards for my friends and a family member who are all turning 70 at the same time. I was happy with the card and haven't really studied them as they have all been sent to the recipients.
9 July 2025
Unprompted review
Reply from Petalpal
Thank you for your feedback! We’re glad to hear you were happy with the cards. If you or your friends ever need any assistance or have questions about our products, feel free to reach out!
The card was beautiful .well delivered…
The card was beautiful .well delivered with care
9 July 2025
Unprompted review
Reply from Petalpal
Thank you! We’re so glad you loved the card and that it arrived safely. Your kind words mean a lot!
Lovely and unusual product
Lovely and unusual product - both recipients loved them
Quick delivery too !
28 June 2025
Unprompted review
Reply from Petalpal
Thank you so much for your kind words! We’re thrilled to hear both recipients loved their gifts. We appreciate your support and hope to serve you again soon!
Nice quick delivery and very happy with…
Nice quick delivery and very happy with my Petal Pals. Exactly as described and I found looks best up against a wall. Make great gifts too as I ordered x4 😊. Thank You.
18 June 2025
Unprompted review
Reply from Petalpal
Thank you so much for your lovely feedback! 😊 We're thrilled to hear you're happy with your Petal Pals and that they made great gifts. We love your tip about displaying them against a wall — great idea! Thanks again for your support. 🌸💛
Flower Power
…Clear detailed photos of the selection of various flower choices
…A vast array of the variety of flowers
…Can be delivered straight to the recipients address
…Have ordered on a number of occasions now and had positive feedback from all
…Fab for people who suffer from flowers/pollen allergies
…Great price for a gift
…Easy to navigate website
7 July 2025
Unprompted review
Reply from Petalpal
Thank you so much for your thoughtful and detailed feedback! 🌸 We're thrilled to hear you've had a positive experience with your orders and that our flower alternatives have been well received — especially by those with allergies. We're grateful for your continued support and look forward to helping you with more special gifts in the future! 💐✨
a lovely gift
The website was easy to navigate & order from.
the reason I didn't give 5* is because I didn't see very clear delivery information on the website, maybe it was there but I didn't see it.
The gift itself was beautiful & I will be ordering again
4 July 2025
Unprompted review
Reply from Petalpal
Thank you so much for your kind words and valuable feedback! We're glad to hear you found the website easy to use and loved the gift. We appreciate your note about the delivery information — we'll review how it’s displayed to make it clearer for future customers. Looking forward to your next order! 💛
Reply from Petalpal
That’s wonderful to hear! Glad your friend loved the bouquet—it’s always great to make someone’s day special.
Quick and easy
5 July 2025
Unprompted review
Reply from Petalpal
Thanks so much! We're glad everything went smoothly 🙌 Let us know if you need anything else!
Great item 👌
Great item 👌. Has now been posted, and received by the 'birthday girl' who loved it. I ordered two of the same design, but will definitely order another different design
1 July 2025
Unprompted review
Reply from Petalpal
That’s wonderful to hear — thank you so much! 🎉
We’re so glad the birthday girl loved it, and we really appreciate your support. We look forward to helping you with your next order! 😊
A wonderfully unique gift that lasts…
A wonderfully unique gift that lasts forever!
A very beautiful, colouful and bright way to make someone's day for whatever reason.
1 June 2025
Unprompted review
Reply from Petalpal
Thank you so much for your lovely words! We're thrilled to hear it brought some brightness — that's exactly what we hope for! 🌸✨
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