Iv'e used several microchips over the last decade but having used Idlogic over the last few years they are by far the best: Great support from customer service. Great price. Several different... See more
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It had been a long while since I had done any chipping and nearly 20 years since I completed the course so the system was different to what I had used before. Becky was super helpful and let me... See more
Company replied
No answer on my first call, but unlike any other company they rang me back within minutes. Excellent advice given and even opened up options on the website to help me specifically even though a firs... See more
Company replied
Super fast delivery, good chips, simple to use, registration of chips took a little working out but all in all a good service.
Company replied
Company details
Written by the company
iDLOGIC supply pet microchips to trained microchip implanters including animal breeders and veterinarians. Our microchips include free DEFRA approved database registration. We offer next day delivery to most of the UK. iDLOGIC pet microchips are manufactured to EU standards, with biocompatible glass which is coated in an anti-migration treatment that will help prevent movement of the microchip once it's been implanted in the animal. Our 8mm pet microchips and 10mm pet microchips are incredibly small but still offer an excellent read range when scanned. This makes microchip implanting a much easier and more comfortable procedure for both the implanter and especially smaller animals.
Contact info
Green Oaks, St Issey, PL277QY, Wadebridge, United Kingdom
- 01841 541062
- support@idlogic.co.uk
- pet-microchips.co.uk
4.6
Excellent
219 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Arrive quickly and pack contents are…
Arrive quickly and pack contents are good quality with instructions in plain text
27 May 2022
Reply from iDLOGIC Pet Microchips
Hi Shaun,
Thank you for taking the time to leave us a 5 star review.
We are really pleased that you are happy with the quality of our products and everything was explained for you.
Please don't hesitate to get in contact if there is anything else we can help you with.
Kind Regards
Becky
Customer Support
I choose this company because they use…
I choose this company because they use defra microchips . The sevice was brilliant had sent to another address arrived quickly . Excellently packed .and things explained well . Will defra use again . Very happy customer Jane
14 May 2022
Reply from iDLOGIC Pet Microchips
Hello Jane,
Thank you so much for taking the time to rate us with 5 stars.
We are so pleased that everything you needed was supplied and you will use us again in the future!
Kind Regards
Becky
Customer Support
Reply from iDLOGIC Pet Microchips
Hi Aline,
Many thanks for taking the time to leave us your 5 star review.
We are delighted you will order from us again in the future.
Kind Regards
Becky
Customer Support
Great stock options.
29 April 2022
Reply from iDLOGIC Pet Microchips
Hi there Marija,
Thank you for your 5 star review.
We are so pleased you find the products we supply to be up to your expectations.
We will always look to increase the product range we offer, so don't hesitate to get in touch if there is something you require that you can't see online.
Kind Regards
Becky
Customer Support
I never received this.
3 April 2022
Reply from iDLOGIC Pet Microchips
Hi there Rebecca,
I'm so sorry you didn't receive your order as expected.
On looking at your record I don't have any communication that the order was not delivered as expected, it was successfully dispatched on the 21st March with standard 2-3 day delivery option.
I will direct email you now with how we can help.
Apologies once again, as this has fallen well below our expected standards on this occasion.
Kind regards
Becky
Customer Support
Great Product and easy to deal with
25 March 2022
Reply from iDLOGIC Pet Microchips
Hi Calum,
Thank you for taking the time to leave us a 5 star review! We are delighted you are happy with the product and service you received from us.
Kind regards
Becky
Customer Support
Bought thinking we could use it
Bought thinking we could use it.
Now fully explained it was not for me. I have suggested even better clarification for over keen per owners. Thank you!
23 March 2022
Reply from iDLOGIC Pet Microchips
Dear Customer,
Sorry to hear that you were not able to use our product. Please get in contact with us by email on support@idlogic.co.uk so that we can resolve any issues that you may have. It's not clear from your review why you were unable to use the product or which item you purchased. We do not like to think that any of our valued customers are ever unsatisfied with our products and always encourage anybody with a problem to get in touch with us first. Look forward to hearing from you soon so that we can rectify any issues you may have promptly.
Kindest regards,
Kevin
------------------
Dear Louise,
I have been informed that Becky from our customer service team has now been in touch. I'm pleased to say that your order has been refunded and the issue has been resolved.
Due to legislation microchips can only be implanted by trained microchip implanters. Although you have to tick a box on the checkout page confirming that you are a trained microchip implanter, we will discuss your feedback with our IT team in order to make this clearer elsewhere on the website. We would never recommend implanting a microchip if you are not trained, but we do offer training through Peddymark, or can put you in touch with a microchip implanter in your area.
Kind regards,
Kevin
Fast delivery professional quality…
Fast delivery professional quality packaging and product.
28 February 2022
Reply from iDLOGIC Pet Microchips
Hi Chris,
Thank you so much for taking the time to leave us a 5 star review.
We are delighted you are pleased with all aspects of the products received and your order experience.
Kind Regards
Kevin
Customer Support
Great microchips and much cheaper than…
Great microchips and much cheaper than the brand I trained with ;)
16 February 2022
Reply from iDLOGIC Pet Microchips
Hi Clara,
Thank you for leaving us a 5 star review!
We are so pleased you are happy with the product and price of the items we supplied to you.
Kind Regards
Kevin
Customer Support
Reply from iDLOGIC Pet Microchips
Hi there Kevin,
Thank you for taking the time to leave iDLOGIC a 5 star review. We're so pleased you are delighted with the service we provided you!
Please don't hesitate to contact us if there is anything we can help with in the future.
Kind Regards
Becky
Customer Support
Scanner
After a long postal delay, the scanner arrived today and did just what we wanted it to do. Customer service has been excellent and the live chat online before purchase was very useful.
10 January 2022
Reply from iDLOGIC Pet Microchips
Hi Barrie,
Thankyou so much for taking the time to leave us a 5 star review.
The postal delays we experienced after Christmas were frustrating, but thank you for your patience.
We are so pleased the customer service you experienced was excellent!
Kind Regards
Becky
Customer Support
Does the job helpful to keep track of…
Does the job helpful to keep track of all the kittens after they have been to the vets 3
4 January 2022
Reply from iDLOGIC Pet Microchips
Hi Ian,
Thank you leaving us a 5 star review, I'm glad the microchips are proving useful with your kittens!
Kind Regards
Becky
Customer Support
Reply from iDLOGIC Pet Microchips
Hi Stan,
Thank you so much for taking the time to leave us a 5 star review and that you are happy with the service we provide!
Kind Regards,
Becky
Customer Support
Fantastic quick received next brilliant…
Fantastic quick received next brilliant hope again to buy 10/10
26 November 2021
Reply from iDLOGIC Pet Microchips
Hi John,
Thank you so much for taking the time to leave a review.
We are so pleased you are happy with the service we provided and its great to know you will look to order from us again in the future!
Kind Regards,
Becky
Customer Support
Excellent company and products
Absolutely the best service and quickest delivery, the people who work for IPM are so helpful and informed and the product is so easy to use definitely a 10/10 score from me
23 November 2021
Reply from iDLOGIC Pet Microchips
Hi Terina,
Thank you for your 5 star review, its great to hear we are meeting the high standards we strive for with our products and customer service!
Kind Regards,
Becky
Customer Support
Fab service
Fab service, my pet microchip scanner arrived with some scratches in the front and the customer service was fantastic, Becky replied very quickly and immediately offered a solution to suit everyone 🙂
16 October 2021
Reply from iDLOGIC Pet Microchips
Hi there Rachel, thank you so much for taking the time to write your 5 star review.
I'm so pleased we could resolve the problem timely and you were happy with the solution.
Please don't hesitate to get in contact if there's anything we can help you with in the future.
Kind Regards,
Becky,
Customer Support
Very good service and a helpful helpline
21 September 2021
Reply from iDLOGIC Pet Microchips
Hi Kay,
Thank you so much for taking the time to leave us a 5 star review. We are delighted you are happy with the services we offer!
Kind Regards
Becky
Customer Support
Quick and reliable
3 September 2021
Reply from iDLOGIC Pet Microchips
Hi Katie,
Thank you for taking the time to post a 5 star review for iDLOGIC, its great to know you are happy with the service we offer.
Please don't hesitate to contact us if there is anything we can help you with in the future.
Kind regards
Becky
Customer Support
Very easy website to navigate and excellent description of products
Very easy website to navigate and excellent description of products which are all 10/10 reliable.
10 August 2021
Reply from iDLOGIC Pet Microchips
Hi Kimberley,
Thank you so much for taking the time to give feedback on our website and products.
Please don't hesitate to get in touch if there is anything we can help you with in future.
Kind Regards,
Becky
Customer Support
Fantastic from ordering
Fantastic from ordering, fast delivery, easy to use and super easy to register. I will definitely use them again
27 July 2021
Reply from iDLOGIC Pet Microchips
Hi Lindsay,
Thank you so much for taking the time to leave your review and share your experience.
The feedback is invaluable and its good to know we are doing things right!
Please don't hesitate to get in touch if there is anything else we can help you with.
Kind Regards
Becky
Customer Support
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